Reviewer feedback indicates JobTestPrep’s core product—practice tests and study guides—often mirrors real exam items and helps many users pass or improve. However, a recurring set of complaints concerns billing, account access, and customer support responsiveness, and several reviewers reported site glitches or temporary outages. If you consider purchasing, try available free samples first, document any billing transactions, and verify access immediately. Those seeking reliable test-format practice may find the materials valuable, but weigh the risk of possible technical or support issues for short-term purchases.
Examples from available reviews (Oct 2025 – Feb 2026).
The reviewer credits JobTestPrep for helping them pass the FBI Phase I test.
“without it I would have 100% failed the test.”
A paid five-day service stopped after two days and support ignored complaints.
“they deleted my account.”
The software is glitchy, unreliable, and the memory recall section fails to load.
“DO NOT WASTE YOUR MONEY”
Program matched the test content but suffered frequent glitches and site downtime.
“there are a lot of glitches (site does go down quite a bit)”
Several reviewers report unresponsive or poor customer service, including ignored support requests, unresolved issues, and at least one account deletion after a refund request.
Multiple reviewers questioned pricing for short access or noted duplicate/extra charges; a minority felt cost was justified when tests matched real exam content.
Users appreciate timed practice and strategy features, but a small number reported site glitches, expired access errors, and frustrations with reliability.
Most reviewers say practice tests and study guides closely mirror actual assessments, with clear explanations and useful strategies that helped them pass or improve.
Communication reports are mixed: some users say the team is responsive, while others report ignored messages, no replies, and unresolved urgent queries.
Many users report passing or improving after using materials, but a notable minority experienced billing, technical, or support problems that harmed their overall outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Service helped the reviewer pass their test and is highly recommended.
“Passed my test, wouldn’t have without it.”
Materials were easy to access and helped build confidence for the test.
“The test materials that were provided were easy to access and follow”
Prep modules resembled the test and helped the reviewer score highly.
“I passed both tests with 95%.”
Preparation document offered clear explanations and useful practice questions.
“Clear explanations, useful practice questions”
Site is easy to navigate, organizes study sections, and saves progress.
“it is exactly where I ended!”
The test pack was easy to use and provided solving insights.
“was easy to use and very useful”
Test prep prepared the reviewer and helped achieve a high score.
“I was very prepared for my exam and scored highly.”
Course boosted the reviewer's confidence and made them feel prepared.
“it covers so much and more and i feel really prepared.”
Website enabled the reviewer to clear the exam through extensive practice.
“Website is amazing.”
Materials were helpful for SAEE preparation and are recommended.
“This was really helpful with my preparation for the SAEE.”
The course is easy to follow and provides step-by-step explanations.
“Step-by-step it walks you through the questions”
Tutorials and practice exams provide helpful real-time feedback for Arctic Shores.
“real-time feedback and coaching”
Website helped the reviewer prepare for WorkKeys and IBEW apprenticeship tests.
“Really helped me to prepare for the Work Keys tests”
FBI Phase 1 practice was easy to navigate and built confidence through clear explanations.
“answer explanations are clear”
CPS practice materials were challenging and prepared the reviewer for the written exam.
“The CPS practice was helpful”
Reviewer found support team good and exercises great for their test.
“Good support team”
Practice tests refreshed the reviewer's knowledge and sharpened skills.
“it refresh my memory.”
Materials were helpful and similar to the real exam.
“Really healpful and quite similar with real exam.”
Practice prep provided clear examples and explanations for correct answers.
“great example and explanations of the correct answer”
The test prep was informative, helpful, and expected to aid the psychological exam.
“very beneficial to me informative and helpful.”
The material was extremely helpful for the reviewer.
“It was extremely helpful.”
A paid five-day service stopped after two days and support ignored complaints.
“they deleted my account.”
Preparation materials provided helpful tips and led to passing.
“I PASSED”
The one-week price is considered unfair by the reviewer.
“The price for one week is not fair”
The reviewer prepared and passed their SAEE exam on the first try.
“I was able to prep for my SAEE exam and pass it my first try.”
The exam had similar games and the strategies provided were useful.
“Got similar games in the exam.”
The reviewer had a positive CCAT preparation experience and found staff responsive.
“the team at Jobtestprep is very responsive.”
Site offers many tests but some paid items could be cheaper due to free alternatives.
“Lots of tests that cover different areas here.”
The reviewer experienced a duplicate charge but the bank blocked the second transaction.
“I was charged twice.”
After purchase only billing was received and support did not respond.
“not a single answer.”
The software is glitchy, unreliable, and the memory recall section fails to load.
“DO NOT WASTE YOUR MONEY”
Initially hesitant, the reviewer was ultimately satisfied with the service.
“I’m happy I wasn’t disappointed.”
A purchased prep package showed an invalid expiration date and support did not respond.
“it expired on 01/01/0001.”
The reviewer describes an excellent experience with the service.
“Excellent experience.”
The TSA prep is helpful though slightly overpriced, and it aids passing.
“It may be slightly more expensive than it should be”
The reviewer credits JobTestPrep for helping them pass the FBI Phase I test.
“without it I would have 100% failed the test.”
Practice materials closely resemble actual job assessments.
“very similar to the actual test you may be taking”
Practice tests are useful and explanations are clear for the reviewer.
“Great practise test.”
Program matched the test content but suffered frequent glitches and site downtime.
“there are a lot of glitches (site does go down quite a bit)”
Study guides and practice tests are helpful and cover most test content.
“The study guides an and practice test are helpful.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
JobTestPrep is an online test-preparation provider that offers practice tests, study guides, and timed simulations aimed at candidates preparing for workplace and recruitment assessments. The platform is used by people preparing for a variety of role-specific exams and typically emphasizes practice items, strategies, and explanations to mirror real assessment formats.