Reviews Analyzed
20
We Collect & Analyze Reviews
JobTestPrep
Experiences & Reviews
JobTestPrep is an online test-preparation provider that offers practice tests, study guides, and timed simulations aimed at candidates preparing for workplace and recruitment assessments. The platform is used by people preparing for a variety of role-specific exams and typically emphasizes practice items, strategies, and explanations to mirror real assessment formats.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
26d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Several reviewers report unresponsive or poor customer service, including ignored support requests, unresolved issues, and at least one account deletion after a refund request.
Share of mentions
Weak
8%
💰
Value for money
Multiple reviewers questioned pricing for short access or noted duplicate/extra charges; a minority felt cost was justified when tests matched real exam content.
Share of mentions
Weak
12%
⚡
User experience
Users appreciate timed practice and strategy features, but a small number reported site glitches, expired access errors, and frustrations with reliability.
Share of mentions
Mixed
6%
🔧
Product quality
Most reviewers say practice tests and study guides closely mirror actual assessments, with clear explanations and useful strategies that helped them pass or improve.
Share of mentions
Strong
33%
📞
Communication
Communication reports are mixed: some users say the team is responsive, while others report ignored messages, no replies, and unresolved urgent queries.
Share of mentions
Weak
8%
⭐
Overall experience
Many users report passing or improving after using materials, but a notable minority experienced billing, technical, or support problems that harmed their overall outcomes.
Share of mentions
Mixed
34%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Passed the FBI phase I test first try
"I friend of mine (an FBI agent now) referred me to JobTestPrep to prepare for the FBI Phase I test. I have to say, that without it I would have 100% f..."
J L
Trustpilot
Oct 01, 2025
Featured for: example of success and value
I paid $49 for a 5-day service that…
"I paid $49 for a 5-day service that stopped working after only 2 days. Despite sending multiple screenshots and contacting support several times, they..."
KING DLC
Trustpilot
Oct 01, 2025
Featured for: billing failure and support complaint
One of the worst
"the worst software you can possibly waste your money on, super glitcy, does not work al..."
Az tam
Trustpilot
Oct 01, 2025
Featured for: reports glitches and unusable software
This program is very accurate if you…
"This program is very accurate if you are testing in San Diego County, I passed my test on the second try (data Entry Speed issue took same day and pas..."
Free Girl
Trustpilot
Oct 01, 2025
Featured for: accurate content but site glitches
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
K
Ken T
trustpilot.com
Oct 01, 2025
Great help
...
K
KING DLC
trustpilot.com
Oct 01, 2025
I paid $49 for a 5-day service that…
I paid $49 for a 5-day service that stopped working after only 2 days. Despite sending multiple screenshots and contacting support several times, they...
K
Kevina Finn
trustpilot.com
Oct 01, 2025
Great preparation
Great preparation! Great help...
M
Mengistu
trustpilot.com
Oct 01, 2025
The concept on the actual Test is 90% similarto the prep
The price for one...
S
Shivon Palomino
trustpilot.com
Oct 01, 2025
I was able to prep for my SAEE exam and…
I was able to prep for my SAEE exam and pass it m...
E
Extended Anthamma
trustpilot.com
Oct 01, 2025
Got similar games in the exam
Got similar games in the exam. The str...
P
Peter Trinh
trustpilot.com
Oct 01, 2025
I had a wonderful experience preparing…
I had a wonderful experience preparing for my CCAT, the team at Jobtestprep is very responsive. The training materials were very i...
P
Pavel Fomichev
trustpilot.com
Oct 01, 2025
Tests are not everything
Lots of tests that cover different areas here. some are very good, free... Howeve...
N
Nicholas Reeves
trustpilot.com
Oct 01, 2025
Might be fraud
Might be fraud. The software seems to be working correctly, but as stated in other reviews, I was charged twice. The original charge from TestPrep.com...
B
Bekim Bakimi
trustpilot.com
Oct 01, 2025
Unserious
I purchased a 1-month pack and recieved only the billing. Nothing else. Tri...
A
Az tam
trustpilot.com
Oct 01, 2025
One of the worst
the worst software you can possibly waste your money on, super glitcy, does not work al...
M
Mo
trustpilot.com
Oct 01, 2025
Was very helpful
I was scared to give a try at first but I...
D
Daniel Brailsford
trustpilot.com
Oct 01, 2025
RISKY
Generally has been OK, but I bought a prep package and it says it expired on 01/01/0001. I reached out to complain and they didn’t d...
P
Petros Vrakas
trustpilot.com
Oct 01, 2025
Excellent experience.
...
E
Elijah
trustpilot.com
Oct 01, 2025
TSA Test Prep
TSA Test Prep. It may be slightly more expensive than it should be, but it is very helpful. It pushes your...
J
J L
trustpilot.com
Oct 01, 2025
Passed the FBI phase I test first try
I friend of mine (an FBI agent now) referred me to JobTestPrep to prepare for the FBI Phase I test. I have to say, that without it I would have 100% f...
H
Harry
trustpilot.com
Oct 01, 2025
Great way to practice for job…
Great way to practice for job assessments, ver...
S
Samsodan Daniel
trustpilot.com
Oct 01, 2025
Great practise test
Great practise test. The tests are very useful and t...
F
Free Girl
trustpilot.com
Oct 01, 2025
This program is very accurate if you…
This program is very accurate if you are testing in San Diego County, I passed my test on the second try (data Entry Speed issue took same day and pas...
J
Junior So
trustpilot.com
Oct 01, 2025
Use this for Job assessment tests
I’ve used this website anytime I have a test for work. Used them for TSA,USPS, and most recently a ibew apprenticeship test. The study guides an and p...
Conclusion
Reviewer feedback indicates JobTestPrep’s core product—practice tests and study guides—often mirrors real exam items and helps many users pass or improve. However, a recurring set of complaints concerns billing, account access, and customer support responsiveness, and several reviewers reported site glitches or temporary outages. If you consider purchasing, try available free samples first, document any billing transactions, and verify access immediately. Those seeking reliable test-format practice may find the materials valuable, but weigh the risk of possible technical or support issues for short-term purchases.