Looka’s reviews show a platform that delivers fast, user-friendly branding tools and a wide set of downloadable assets for startups and small businesses. Many customers praise live chat support and specific agents who resolve problems quickly, which can be helpful when working through file or setup issues. Recurring themes to watch: billing or subscription disputes and occasional download/access problems after purchase, and AI-generated logos that may struggle with very complex or highly custom designs. If you consider Looka, verify downloads immediately after purchase, check subscription settings, and use the chat support if billing or access problems arise.
Examples from available reviews (Jun 2022 – Feb 2026).
User found Looka easy to use and effective for branding.
“user-friendly their site was”
Frank provided excellent chat support and helped navigate logo design.
“Frank's customer service was excellent.”
Recurring charges taken despite account cancellation; refund request ignored.
“I DEMAND A REFUND OF THE SUBSCRIPTIONS TAKEN”
Everything integrated in one place, but AI builder struggles with complex designs.
“it continues to miss the mark for more complicated and unique logos.”
Most reviewers describe helpful, patient support agents who resolve issues quickly; a small number report unresolved or hard-to-reach support during billing problems.
Some users find the pricing and bundle options reasonable and useful; others report unexpected or recurring charges and access problems after payment.
Many reviewers call the site intuitive and easy to use, praising the all-in-one workflow for creating logos and simple websites with minimal effort.
Customers generally praise the logo and brand outputs, but multiple users note AI limitations for complex or unique logo needs and occasional download/file issues.
Reviewers often highlight fast chat responses and named agents who stay until problems are fixed; a few report ignored messages or delayed replies for billing queries.
The prevailing impression is positive: many users obtain usable logos and brand kits quickly, though some experience billing or access issues that negatively affect their outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently had the pleasure of using Looka for my brand identity needs, and I must say that it exceeded all my expectations. The platform utilizes artificial intelligence to design logos and create website layouts which gave me a superb range of options to choose from.
One thing that stood out about Looka is how user-friendly their site was. Even with no previous experience or technical knowledge on designing, the process was seamless and direct, allowing me to concentrate solely on choosing what would best fit my business image.
Moreover, I appreciated access to several designs proposals within minutes after giving emphasis on your core ideas- the whole process took very minimal time because it uses an intuitive system.
The platform offered various pricing packages suitable for any level of budgetary means from free designs at zero cost-to-paid services providing creative freedom without limit. To mention as well their customer support team who were quick in response if ever you faced some hitches during your order processing-excellent service!
Overall, I highly recommend Looka due to its innovative AI technology coupled with a broad range of features designed to give you complete control over your branding outcome.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Looka is an online AI-assisted branding platform that helps users create logos, brand kits, and basic websites. It is aimed at small businesses, startups and solo entrepreneurs who want quick, template-driven branding assets and downloadable design files. The platform combines an automated logo generator with brand asset bundles and website templates, often paired with live chat support for customer questions.