Reviews Analyzed
21
We Collect & Analyze Reviews
MyFonts
Experiences & Reviews
MyFonts is an online font marketplace and distribution platform that sells commercial font licenses for desktop, web and app use. The site includes font-search and identification tools (e.g., WhatTheFont), previews and trial downloads, and aggregates fonts from many independent foundries. MyFonts is part of a larger type and design group and is commonly used by designers and businesses seeking licensed fonts and font files for projects.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
14d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Many reviewers report unhelpful or inflexible support, refund refusals and missing order downloads; a few users describe responsive assistance.
Share of mentions
Weak
14%
💰
Value for money
Several reviewers call prices high or licensing restrictive (e.g., no embedding); a minority praised bargains and legal font availability.
Share of mentions
Weak
6%
⚡
User experience
Numerous complaints about site bugs, confusing navigation and failing identification tools; some customers report straightforward purchases and easy downloads.
Share of mentions
Weak
17%
🔧
Product quality
Several users report incorrect or defective font files and poor identification matches; others explicitly praise font quality and typography.
Share of mentions
Weak
20%
📞
Communication
Many reviewers describe slow, missing or inconsistent replies and problematic handling of reviews/refund requests; a few note clear, helpful agents.
Share of mentions
Weak
13%
⭐
Overall experience
Overall impressions skew negative: repeated reports of installs failing, refund disputes and bad identification contrast with some smooth, positive purchases.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Hanoded’s Handmade Fonts Bundle
"I have tried a few different font bundles before, but never had one from My Fonts. I was pleasantly surprised at the quality of the fonts and the fact that you can purchase them for such a low price. The fonts were easy to download and I am using them with no problem. I am so happy I found their site. The support team was very instrumental in helping me choose the best fonts for my needs and guiding me through the entire process. If you need any font, My Fonts have many great deals, so keep it up guys. I would buy from them again and again."
Wayne Russel
Collected.reviews
Dec 11, 2021
Featured for: Positive support and ease
I am not exaggerating when I say
"I am not exaggerating when I say, the WORST customer service I have ever experienced... I sent video, screenshots, etc of the issue. Fonts shown and d..."
Rick
Trustpilot
Oct 01, 2025
Featured for: Detailed poor customer service
They do not provide the font you need; just a link to buy a useless font of thiers. Disingenuous
"They do not identify the actual font; the suggested the font (from your sample) is a font they design (to avoid copyright violations) so they can sell..."
Frank Thomas
Trustpilot
Oct 01, 2025
Featured for: Claim: identified fonts not provided
They don't honor their refund policy
"MyFonts sold us a defective webfont. This is unfortunate, but it can happen and it's outside their control. However, they claimed it was only on our e..."
Fred VDP
Trustpilot
Oct 01, 2025
Featured for: Defective webfont refund dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kehr Woche
trustpilot.com
Oct 01, 2025
free stuff only with your payment data
"Your order is free of charge. No payment is required." But the free font demos could only downloaded with paypal oder creditcard informations. Why sh...
B
Barry Farrimond
trustpilot.com
Oct 01, 2025
Worked fine for me
Worked fine for me. Purchased the font no problem and downloaded it e...
G
Greg O'Dowd
trustpilot.com
Oct 01, 2025
Tried to identify a font and was told…
Tried to identify a font and w...
F
Frank Thomas
trustpilot.com
Oct 01, 2025
They do not provide the font you need; just a link to buy a useless font of thiers. Disingenuous
They do not identify the actual font; the suggested the font (from your sample) is a font they design (to avoid copyright violations) so they can sell...
R
Rick
trustpilot.com
Oct 01, 2025
I am not exaggerating when I say
I am not exaggerating when I say, the WORST customer service I have ever experienced... I sent video, screenshots, etc of the issue. Fonts shown and d...
N
NN
trustpilot.com
Oct 01, 2025
This font website never ever works
This font website never worked and still has bugs all over the place. The interface is a joke, and loading fonts just stops working after a few pages—...
F
Fender Tremolo
trustpilot.com
Oct 01, 2025
Don´t buy useless myfonts fonts...
This is the end of professional fonts... we are forced to use Google & Co. I bought the insanely expensive DIN Pro for a client's PPT template. MS off...
J
Jannik fra CS
trustpilot.com
Oct 01, 2025
useless
useless. After i providet a 4K res picture, it still just recomendet random fonts with symbols i coulndt ev...
K
Kevin
trustpilot.com
Oct 01, 2025
I accidentally purchased an unneeded…
I accidentally purchased an unneeded font. I replied to them right away and asked for a refund. I'm a past customer and a motion design firm. They wan...
A
Alicia C
trustpilot.com
Oct 01, 2025
No flexibility or understanding
We used MyFonts.com to purchase a package of fonts for our mobile game. We were honestly doing our due diligence and trying to be good citizens becaus...
M
Marco
trustpilot.com
Oct 01, 2025
All fonts cost a lot of money
All fonts cost a lot of money, Who in th...
G
Grafiq
trustpilot.com
Oct 01, 2025
Illegal and unethical behavior
Monotype has been the owner of MyFonts since 2012. It is not clear exactly when, but without alerting any of their customers, this company which const...
A
AJ
trustpilot.com
Oct 01, 2025
Perfect, no problems at all
I was concerned by the reviews here but also know people only tend to review after a bad experience so I...
K
Kevin Van Dijk
trustpilot.com
Oct 01, 2025
horrible website
This website is incredibly frustrating to navigate and uses unnecessary, difficult buttons. Reaching customer support is nearly impossible, and the fo...
A
Ali Sher Khan
trustpilot.com
Oct 01, 2025
Worked perfectly for me
Worked perfectly for me, i used a font that i really liked in 2021, but i lost that font because my pc got hard reset and the font name was not easy...
J
Jake
trustpilot.com
Oct 01, 2025
This seems like a scam website
This seems like a scam website, and their installation processes are really o...
n
nano doce
trustpilot.com
Oct 01, 2025
Extremely complicated installation
Uploading Webfonts to your server is a long, not friendly process and fundamentally, incompatible with most online portfolios. Avoid purchasing fonts...
J
Jay
trustpilot.com
Oct 01, 2025
Scam, avoid it.
Scam. Site recommends false fonts which look similar in order to make money. A simple scan...
F
Fred VDP
trustpilot.com
Oct 01, 2025
They don't honor their refund policy
MyFonts sold us a defective webfont. This is unfortunate, but it can happen and it's outside their control. However, they claimed it was only on our e...
D
David Digan
trustpilot.com
Oct 01, 2025
Quality typography
I purchased various fonts for clients as a designer. Everyone was delighted with...
Conclusion
User feedback shows a clear split: some customers report smooth purchases, functional font-identification and high-quality fonts, while many others report site instability, incorrect font matches, and difficulties with refunds or support. If you consider MyFonts, check the specific license terms (desktop vs. web vs. embedding), keep copies of downloads and order confirmations, and test demos or trial files before committing. For teams that require guaranteed embedding or flexible refund policies, verify licensing details in advance or consider alternatives. Contact support with evidence (screenshots, logs) if you encounter issues, and retain payment records when requesting refunds.