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MyFonts
Reviews & Experiences

User feedback shows a clear split: some customers report smooth purchases, functional font-identification and high-quality fonts, while many others report site instability, incorrect font matches, and difficulties with refunds or support. If you consider MyFonts, check the specific license terms (desktop vs. web vs. embedding), keep copies of downloads and order confirmations, and test demos or trial files before committing. For teams that require guaranteed embedding or flexible refund policies, verify licensing details in advance or consider alternatives. Contact support with evidence (screenshots, logs) if you encounter issues, and retain payment records when requesting refunds.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Many reviewers report unhelpful or inflexible support, refund refusals and missing order downloads; a few users describe responsive assistance.

💰

Value for money

Several reviewers call prices high or licensing restrictive (e.g., no embedding); a minority praised bargains and legal font availability.

⚡

User experience

Numerous complaints about site bugs, confusing navigation and failing identification tools; some customers report straightforward purchases and easy downloads.

🔧

Product quality

Several users report incorrect or defective font files and poor identification matches; others explicitly praise font quality and typography.

📞

Communication

Many reviewers describe slow, missing or inconsistent replies and problematic handling of reviews/refund requests; a few note clear, helpful agents.

⭐

Overall experience

Overall impressions skew negative: repeated reports of installs failing, refund disputes and bad identification contrast with some smooth, positive purchases.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kehr Woche
trustpilot.com Oct 01, 2025

free stuff only with your payment data - "Your order is free of charge. No payment is required." But the free font demos could only downloaded with paypal oder creditcard informations. Why sh...

B
Barry Farrimond
trustpilot.com Oct 01, 2025

Worked fine for me. Purchased the font no problem and downloaded it e...

G
Greg O'Dowd
trustpilot.com Oct 01, 2025

Tried to identify a font and was told…

F
Frank Thomas
trustpilot.com Oct 01, 2025

They do not provide the font you need; just a link to buy a useless font of thiers. Disingenuous - They do not identify the actual font; the suggested the font (from your sample) is a font they design (to avoid copyright violations) so they can sell...

R
Rick
trustpilot.com Oct 01, 2025

I am not exaggerating when I say, the WORST customer service I have ever experienced... I sent video, screenshots, etc of the issue. Fonts shown and d...

N
NN
trustpilot.com Oct 01, 2025

This font website never worked and still has bugs all over the place. The interface is a joke, and loading fonts just stops working after a few pages—...

F
Fender Tremolo
trustpilot.com Oct 01, 2025

Don´t buy useless myfonts fonts... - This is the end of professional fonts... we are forced to use Google & Co. I bought the insanely expensive DIN Pro for a client's PPT template. MS off...

J
Jannik fra CS
trustpilot.com Oct 01, 2025

useless - useless. After i providet a 4K res picture, it still just recomendet random fonts with symbols i coulndt ev...

K
Kevin
trustpilot.com Oct 01, 2025

I accidentally purchased an unneeded font. I replied to them right away and asked for a refund. I'm a past customer and a motion design firm. They wan...

A
Alicia C
trustpilot.com Oct 01, 2025

No flexibility or understanding - We used MyFonts.com to purchase a package of fonts for our mobile game. We were honestly doing our due diligence and trying to be good citizens becaus...

M
Marco
trustpilot.com Oct 01, 2025

All fonts cost a lot of money, Who in th...

G
Grafiq
trustpilot.com Oct 01, 2025

Illegal and unethical behavior - Monotype has been the owner of MyFonts since 2012. It is not clear exactly when, but without alerting any of their customers, this company which const...

A
AJ
trustpilot.com Oct 01, 2025

Perfect, no problems at all - I was concerned by the reviews here but also know people only tend to review after a bad experience so I...

K
Kevin Van Dijk
trustpilot.com Oct 01, 2025

horrible website - This website is incredibly frustrating to navigate and uses unnecessary, difficult buttons. Reaching customer support is nearly impossible, and the fo...

A
Ali Sher Khan
trustpilot.com Oct 01, 2025

Worked perfectly for me, i used a font that i really liked in 2021, but i lost that font because my pc got hard reset and the font name was not easy...

J
Jake
trustpilot.com Oct 01, 2025

This seems like a scam website, and their installation processes are really o...

n
nano doce
trustpilot.com Oct 01, 2025

Extremely complicated installation - Uploading Webfonts to your server is a long, not friendly process and fundamentally, incompatible with most online portfolios. Avoid purchasing fonts...

J
Jay
trustpilot.com Oct 01, 2025

Scam, avoid it. - Scam. Site recommends false fonts which look similar in order to make money. A simple scan...

F
Fred VDP
trustpilot.com Oct 01, 2025

They don't honor their refund policy - MyFonts sold us a defective webfont. This is unfortunate, but it can happen and it's outside their control. However, they claimed it was only on our e...

D
David Digan
trustpilot.com Oct 01, 2025

Quality typography - I purchased various fonts for clients as a designer. Everyone was delighted with...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About MyFonts

MyFonts is an online font marketplace and distribution platform that sells commercial font licenses for desktop, web and app use. The site includes font-search and identification tools (e.g., WhatTheFont), previews and trial downloads, and aggregates fonts from many independent foundries. MyFonts is part of a larger type and design group and is commonly used by designers and businesses seeking licensed fonts and font files for projects.