User feedback shows a clear split: some customers report smooth purchases, functional font-identification and high-quality fonts, while many others report site instability, incorrect font matches, and difficulties with refunds or support. If you consider MyFonts, check the specific license terms (desktop vs. web vs. embedding), keep copies of downloads and order confirmations, and test demos or trial files before committing. For teams that require guaranteed embedding or flexible refund policies, verify licensing details in advance or consider alternatives. Contact support with evidence (screenshots, logs) if you encounter issues, and retain payment records when requesting refunds.
Examples from available reviews (Dec 2021 – Feb 2026).
Fonts were high quality, affordable, and easy to download.
“I was pleasantly surprised at the quality of the fonts”
Customer service was unhelpful; downloaded fonts differed from shown ones.
“the WORST customer service I have ever experienced...”
They did not identify the original font and pushed alternatives.
“they make up a series of their own fonts and direct you to them”
Reported defective font within policy window but refund was denied.
“MyFonts sold us a defective webfont.”
Many reviewers report unhelpful or inflexible support, refund refusals and missing order downloads; a few users describe responsive assistance.
Several reviewers call prices high or licensing restrictive (e.g., no embedding); a minority praised bargains and legal font availability.
Numerous complaints about site bugs, confusing navigation and failing identification tools; some customers report straightforward purchases and easy downloads.
Several users report incorrect or defective font files and poor identification matches; others explicitly praise font quality and typography.
Many reviewers describe slow, missing or inconsistent replies and problematic handling of reviews/refund requests; a few note clear, helpful agents.
Overall impressions skew negative: repeated reports of installs failing, refund disputes and bad identification contrast with some smooth, positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Free demos initially required payment details; process later fixed.
“Why should I give MyFonts my payment data for free stuff?”
Summary of underlying review
Purchased and downloaded a font without any issues.
“Worked fine for me.”
Summary of underlying review
Font identification returned too many possible matches.
“Tried to identify a font and was told it was one of 71 fonts”
Summary of underlying review
They did not identify the original font and pushed alternatives.
“they make up a series of their own fonts and direct you to them”
Summary of underlying review
Customer service was unhelpful; downloaded fonts differed from shown ones.
“the WORST customer service I have ever experienced...”
Summary of underlying review
Site has bugs, poor interface, and WhatTheFont is unusable.
“This font website never worked and still has bugs all over the place.”
Summary of underlying review
Font licensing forbids embedding, making purchased fonts unusable for clients.
“do not allow embedding fonts.”
Summary of underlying review
Font identification suggested unrelated fonts and site design was poor.
“it still just recomendet random fonts with symbols i coulndt even read.”
Summary of underlying review
Customer service demanded another purchase before offering reimbursement.
“They want me to purchase another font of a similar value and then they'll reimburse for the first font.”
Summary of underlying review
Purchased pack lacked expected fonts; refund refused, only exchange offered.
“the basic pack did not have the fonts a basic pack should have.”
Summary of underlying review
Reviewer considers fonts overpriced and not worth the cost.
“All fonts cost a lot of money”
Summary of underlying review
Company removed past orders and deleted downloadable fonts without notice.
“they have removed years and years of orders from the MyFonts download page.”
Summary of underlying review
Ordered, downloaded, and installed a font without any problems.
“Ordered a font, downloaded it and installed it no problem.”
Summary of underlying review
Website is frustrating, support unreachable, and downloads fail.
“This website is incredibly frustrating to navigate and uses unnecessary, difficult buttons.”
Summary of underlying review
Uploaded a screenshot and correctly identified and retrieved the exact font.
“i got the exact font.”
Summary of underlying review
Reviewer suspects scam and warns installation and refund processes are problematic.
“This seems like a scam website”
Summary of underlying review
Webfont installation was complicated and unsupported; no refunds offered.
“Uploading Webfonts to your server is a long, not friendly process”
Summary of underlying review
Font suggestions were incorrect, recommending different patented fonts.
“Scam. Site recommends false fonts which look similar in order to make money.”
Summary of underlying review
Reported defective font within policy window but refund was denied.
“MyFonts sold us a defective webfont.”
Summary of underlying review
Purchased fonts were high quality and satisfied clients.
“Everyone was delighted with the quality of the fonts.”
I have tried a few different font bundles before, but never had one from My Fonts. I was pleasantly surprised at the quality of the fonts and the fact that you can purchase them for such a low price. The fonts were easy to download and I am using them with no problem. I am so happy I found their site. The support team was very instrumental in helping me choose the best fonts for my needs and guiding me through the entire process. If you need any font, My Fonts have many great deals, so keep it up guys. I would buy from them again and again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MyFonts is an online font marketplace and distribution platform that sells commercial font licenses for desktop, web and app use. The site includes font-search and identification tools (e.g., WhatTheFont), previews and trial downloads, and aggregates fonts from many independent foundries. MyFonts is part of a larger type and design group and is commonly used by designers and businesses seeking licensed fonts and font files for projects.