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We Collect & Analyze Reviews

Nebula Genomics
Experiences & Reviews

Nebula Genomics is a consumer genomics company that has offered DNA sequencing and interpretive reports, including whole‑genome sequencing and data download options. The company has positioned itself as a provider of genetic data and downstream trait reports, with paid tiers and account access for customers. People researching Nebula Genomics reviews often look for information on turnaround times, data access and retention, subscription terms, and customer support experiences.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 28d
Overall Rating
1.2

Our Analysis

🎯

Service quality

Many reviewers report delivery and processing problems: kits lost or returned, long lab delays, and samples stuck in customs or marked ‘arrived’ without progress.

Share of mentions
13%
Weak
💰

Value for money

Multiple reviewers say they paid substantial amounts yet didn’t receive promised results or refunds, and report unexpected or recurring charges.

Share of mentions
26%
Weak
⚡

User experience

A small number of reviewers note poor website transparency (anonymous sample status) and difficulty downloading or opening report files.

Share of mentions
3%
Mixed
🔧

Product quality

Customers describe missing or inaccessible ancestry reports, failed sample processing, and feature removal after purchase, reducing expected deliverables.

Share of mentions
12%
Weak
📞

Communication

Many reviews describe slow, vague or nonresponsive support, lack of clear timelines, and poor handling of customs, refunds, or billing disputes.

Share of mentions
21%
Weak
⭐

Overall experience

Overall user reports are predominantly negative, citing delays, billing disputes, data access issues, and unmet expectations after purchase.

Share of mentions
26%
Weak

View all 21 public customer reviews – filtered by relevance →

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Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

I
ID
trustpilot.com Oct 01, 2025

Unresolved Issue with Stuck Shipment and Lack of Support

I sent back my 2 samples on August 28th from Spain. According to the tracking information, the package arrived in New York on September 5th but has si...

S
SP
trustpilot.com Oct 01, 2025

And the months just go by....

In their website when I made my order said delivery time of the dna seq. in 4-6 weeks (btw I can find it now). It is 5 months and in my account the sa...

F
Fredrik G
trustpilot.com Oct 01, 2025

WARNING FRAUD

WARNING FRAUD. You will NOT recieve a genetic analyze from this company. They WILL take your money and...

M
Marie A
trustpilot.com Oct 01, 2025

The change to DNA COMPLETE ruined everything

At first (lastyear) when I signed up, I really loved it. Now the new DNA COMPLETE changed the whole system. I paid to do the test, yet don't have my a...

S
Stephen Dages
trustpilot.com Oct 01, 2025

Don't risk your money with them.

You have zero means to verify whether or not your sample never arriv...

f
force ge
trustpilot.com Oct 01, 2025

It's been 16 weeks and there are no…

It's been 16 weeks and there are no results. They don't even tell me the sequencing stage and the website only says that an anonymous sample has arriv...

S
Surya Teja Palavalasa
trustpilot.com Oct 01, 2025

Rated them 1 star because cannot give…

Rated them 1 star because cannot give zero. Want...

P
Pavel B
trustpilot.com Oct 01, 2025

Not received my results after 24 weeks

Not received my results after 24 weeks! ! ! They promised 12 weeks for the results but it's been 24 weeks since they've received my sample and I sti...

R
Robyn
trustpilot.com Oct 01, 2025

Took money from my account claiming I…

Took money from my account claiming I had signed up for a yearly renewing subscription which I definitely didn't. Will be doing a charge back with ba...

J
Joao Fabiano
trustpilot.com Oct 01, 2025

Never received any results even after…

Never received any results even after 18 weeks, despite...

T
Tazeem Ahmed
trustpilot.com Oct 01, 2025

This is a scam

This is a scam. It’s the first time in my life that I have wasted over £800 with these guys. I emailed them for supp...

E
Emilio Jeffries
trustpilot.com Oct 01, 2025

Predatory practices

Predatory practices. Sells data to Meta and Google, as well as not enabling alerts for auto renew. Looking to see if we can operate a class action. Se...

e
elnenbonic
trustpilot.com Oct 01, 2025

Deceptive Practices and Untrustworthy Business

DNA Complete (formerly Nebula Genomics) is a company to avoid at all costs. I purchased their "upload your DNA" service specifically to access over 30...

M
M.
trustpilot.com Oct 01, 2025

Don't trust Nebula or DNA Complete with your sensitive information

I was a big fan of the whole concept of Nebula Genomics a couple of years ago. Taking the test was easy, my results showed up fast, and I found my ana...

G
G.A.
trustpilot.com Oct 01, 2025

Very bad experience

Very bad experience. I ordered a NEBULA GENOMICS kit at the end of January 2025. The kit, shipped from the US to Switzerland, never arrived, or rather...

C
Consumer
trustpilot.com Oct 01, 2025

Forced to buy new membership or lose data

I was given a membership to Nebula genomics years ago, by a major health system in return for being in a trial. I have never been required to pay for...

Y
Y.P.
trustpilot.com Oct 01, 2025

Nebula is shutting down and breaks their promise

Initially, I got a good experience. It took a while to process the DNA and get the results, but, eventually, I got the results. I paid for the most ex...

J
JULIE OAKES
trustpilot.com Oct 01, 2025

SCAM ARTISTS

Please be VERY careful when you purchase from this company! They are complete SCAM ARTISTS! They will charge your credit card year after year and if y...

M
Maria
trustpilot.com Oct 01, 2025

Lack of updates, hidden fees, and zero accountability. Stay far away from Nebula Genomics!

Let’s start with the fact that they don’t care at all about keeping you updated. I swabbed my cheeks for at least two minutes - the swab even got pink...

L
Lewis L
trustpilot.com Oct 01, 2025

Do not buy tests from Nebula - potential scam

Like many other reviews here we too paid $hundreds for a genetic test - we took the sample perfectly, sent it off,but then waited months and months fo...

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Conclusion

Reviews in this set consistently flag operational problems consumers should consider: extended processing times (many report waits well beyond advertised windows), frequent billing or subscription disputes, and difficulties getting responsive support. Several reviewers describe lost or returned kits, failed samples that required paid replacements, and reduced or inaccessible report features after product changes. If you are evaluating Nebula Genomics, confirm current delivery timeframes, refund and replacement policies, and how your data will be accessed or retained. Keep documentation of shipments and communications, and consider payment protections if you are concerned about chargebacks or recurring billing.