Customers often describe long waits and missing genome results after ordering. Reviews also mention billing disputes and what some see as unauthorized renewals. Many criticize slow support and a lack of clarity in the portal. A small number report smooth, easy-to-use experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Paid almost $600 and received no results; refund refused.
“I paid almost $600 on 5/28/25 for a premium DNA test and still have no results.”
Company charged a renewing subscription without consent and refused evidence.
“Took money from my account claiming I had signed up for a yearly renewing subscription”
Provides full CRAM files suited for genomics experts despite slow processing.
“offer the entire CRAM file”
User found it easy to use and experienced improved general health.
“I have fallen in love with it since trying it.”
Most complaints focus on orders that never get fulfilled and lab processing that drags on. Reviews describe premium, high-cost purchases that still had no results after months. Several people say refund requests were denied even after long delays.
Value concerns mainly involve recurring charges, promises of lifetime access being pulled back, and paid reports that reviewers say were removed or never appeared. Many describe charges continuing after cancellation or being told to pay again for replacement kits. Positive comments about value are rare.
Many users call the site or process hard to use and difficult to navigate. A few describe clear benefits, improved wellbeing, and a straightforward experience. Compared with the criticism, positive usability feedback is limited.
When reviewers praise product quality, it is usually in technical notes about access to full raw genomic files such as CRAM. Those more technically focused say they value complete data for downstream analysis. These favorable product remarks show up far less often than operational complaints.
Reviews repeatedly point to communication issues, including portal features disappearing, unclear status updates, and support requests that go unanswered. Customers describe shipping or customs holds that never get resolved and sudden notices about account or data changes. These interaction problems appear in many reviews.
Overall sentiment leans negative, driven by breakdowns in delivery, billing, and support. A small set of high-rated reviews highlights data access and ease of use, which stands in sharp contrast to other experiences. Reviews show a clear split between satisfied technical users and many dissatisfied purchasers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer states product or site is not user friendly.
“Not user friendly”
Paid almost $600 and received no results; refund refused.
“I paid almost $600 on 5/28/25 for a premium DNA test and still have no results.”
Premium WGS sample received but no results and portal tracker removed.
“the status tracker in the portal was quietly removed”
Paid lifetime subscription but no reports since Dec 2023 and unresponsive support.
“Paid for lifetime subscription, the last report I got was 26th december 2023!!!”
Paid two $995 packages; six months processing with no results or membership use.
“it has been 6 months in the processing...and still no results availalble yet.”
No results after a year and company attempted to renew unpaid subscription.
“After a full year with no DNA test results”
Company cannot provide any estimated delivery date for results months after order.
“they still can't tell me when I'll get my results.”
Continued unauthorized charges after cancellation and no clear account explanation.
“They continued to charge me and to claim they wouldn't refund the money”
Provides full CRAM files suited for genomics experts despite slow processing.
“offer the entire CRAM file”
Samples stuck in customs and support failed to resolve the issue for weeks.
“the samples are still stuck at customs.”
Sample still marked arrived in lab after five months with no refund.
“the sample is still in step arrived in lab.”
Customer alleges company took payment but did not deliver genetic analysis.
“You will NOT recieve a genetic analyze from this company.”
Product transition removed ancestry reports and charged subscription without resolution.
“don't have my ancestry reports.”
No way to verify lost sample and no support response.
“They do not respond to support requests.”
No results after 16 weeks and support provides vague responses.
“It's been 16 weeks and there are no results.”
Reviewer believes company steals money and provides no service.
“Wants to steal your money and not provide any service”
No results after 24 weeks despite paying over $1,000.
“Not received my results after 24 weeks”
Company charged a renewing subscription without consent and refused evidence.
“Took money from my account claiming I had signed up for a yearly renewing subscription”
No results even after 18 weeks despite the 12 weeks timeframe advertised.
“Never received any results even after 18 weeks”
Paid over £800 and received no helpful support or response.
“This is a scam.”
Accuses company of selling data and deceptive auto-renew practices.
“Sells data to Meta and Google”
Transition removed paid reports and support refused refunds or real solutions.
“This is a blatant bait-and-switch”
Genetic data became unavailable after rebranding, raising privacy concerns.
“my genetic data has become unavailable—without prior notice”
Kit never delivered to Switzerland and returned to US; refund blocked.
“The kit, shipped from the US to Switzerland, never arrived”
Company required paid membership or threatened to delete users' DNA without notice.
“I'm required to pay for a year membership under their new company name or they will delete my DNA information.”
Nebula shutting down and forcing paid upgrade, voiding lifetime promises.
“their lifetime subscription is just a scam.”
Company repeatedly charges cards and erases data if payments lapse.
“They will charge your credit card year after year and if you don’t pay it will completely erase all information.”
Kits failed twice, vague updates, and unexpected replacement fee.
“my kit had failed”
Sample declared inadequate after months and asked to pay again for replacement.
“they tried to charge us $35 for a new test kit.”
It was recommended to me by a buddy who had dropped ten kg in two weeks while taking it, and I have fallen in love with it since trying it.
I was surprised by how straightforward it was after I got used to online training, even if it took me a little while to get used to it.
If I want to keep my body in good form, I'll go to the gym first thing in the morning, squeeze in a session at lunch, and then do a mobility or stretching program in the evening.
I've seen a significant improvement in my general health now that I've been able to release my back and unwind.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nebula Genomics offers consumer genome sequencing and analysis, including whole-genome sequencing and genetic reports. It provides downloadable raw genomic data files in common research formats for further analysis. Customers view results and tools in an online portal and can choose subscription-based analysis updates. Nebula works with sequencing labs and computational pipelines to produce sequence data and variant information for ancestry and health-related exploration.