Reviews in this set consistently flag operational problems consumers should consider: extended processing times (many report waits well beyond advertised windows), frequent billing or subscription disputes, and difficulties getting responsive support. Several reviewers describe lost or returned kits, failed samples that required paid replacements, and reduced or inaccessible report features after product changes. If you are evaluating Nebula Genomics, confirm current delivery timeframes, refund and replacement policies, and how your data will be accessed or retained. Keep documentation of shipments and communications, and consider payment protections if you are concerned about chargebacks or recurring billing.
Examples from available reviews (Dec 2021 – Feb 2026).
Samples stuck in customs and support failed to resolve the issue for weeks.
“the samples are still stuck at customs.”
Transition removed paid reports and support refused refunds or real solutions.
“This is a blatant bait-and-switch”
Kits failed twice, vague updates, and unexpected replacement fee.
“my kit had failed”
No results after 24 weeks despite paying over $1,000.
“Not received my results after 24 weeks”
Many reviewers report delivery and processing problems: kits lost or returned, long lab delays, and samples stuck in customs or marked ‘arrived’ without progress.
Multiple reviewers say they paid substantial amounts yet didn’t receive promised results or refunds, and report unexpected or recurring charges.
A small number of reviewers note poor website transparency (anonymous sample status) and difficulty downloading or opening report files.
Customers describe missing or inaccessible ancestry reports, failed sample processing, and feature removal after purchase, reducing expected deliverables.
Many reviews describe slow, vague or nonresponsive support, lack of clear timelines, and poor handling of customs, refunds, or billing disputes.
Overall user reports are predominantly negative, citing delays, billing disputes, data access issues, and unmet expectations after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer states product or site is not user friendly.
“Not user friendly”
Paid almost $600 and received no results; refund refused.
“I paid almost $600 on 5/28/25 for a premium DNA test and still have no results.”
Premium WGS sample received but no results and portal tracker removed.
“the status tracker in the portal was quietly removed”
Paid lifetime subscription but no reports since Dec 2023 and unresponsive support.
“Paid for lifetime subscription, the last report I got was 26th december 2023!!!”
Paid two $995 packages; six months processing with no results or membership use.
“it has been 6 months in the processing...and still no results availalble yet.”
No results after a year and company attempted to renew unpaid subscription.
“After a full year with no DNA test results”
Company cannot provide any estimated delivery date for results months after order.
“they still can't tell me when I'll get my results.”
Continued unauthorized charges after cancellation and no clear account explanation.
“They continued to charge me and to claim they wouldn't refund the money”
Provides full CRAM files suited for genomics experts despite slow processing.
“offer the entire CRAM file”
Samples stuck in customs and support failed to resolve the issue for weeks.
“the samples are still stuck at customs.”
Sample still marked arrived in lab after five months with no refund.
“the sample is still in step arrived in lab.”
Customer alleges company took payment but did not deliver genetic analysis.
“You will NOT recieve a genetic analyze from this company.”
Product transition removed ancestry reports and charged subscription without resolution.
“don't have my ancestry reports.”
No way to verify lost sample and no support response.
“They do not respond to support requests.”
No results after 16 weeks and support provides vague responses.
“It's been 16 weeks and there are no results.”
Reviewer believes company steals money and provides no service.
“Wants to steal your money and not provide any service”
No results after 24 weeks despite paying over $1,000.
“Not received my results after 24 weeks”
Company charged a renewing subscription without consent and refused evidence.
“Took money from my account claiming I had signed up for a yearly renewing subscription”
No results even after 18 weeks despite the 12 weeks timeframe advertised.
“Never received any results even after 18 weeks”
Paid over £800 and received no helpful support or response.
“This is a scam.”
Accuses company of selling data and deceptive auto-renew practices.
“Sells data to Meta and Google”
Transition removed paid reports and support refused refunds or real solutions.
“This is a blatant bait-and-switch”
Genetic data became unavailable after rebranding, raising privacy concerns.
“my genetic data has become unavailable—without prior notice”
Kit never delivered to Switzerland and returned to US; refund blocked.
“The kit, shipped from the US to Switzerland, never arrived”
Company required paid membership or threatened to delete users' DNA without notice.
“I'm required to pay for a year membership under their new company name or they will delete my DNA information.”
Nebula shutting down and forcing paid upgrade, voiding lifetime promises.
“their lifetime subscription is just a scam.”
Company repeatedly charges cards and erases data if payments lapse.
“They will charge your credit card year after year and if you don’t pay it will completely erase all information.”
Kits failed twice, vague updates, and unexpected replacement fee.
“my kit had failed”
Sample declared inadequate after months and asked to pay again for replacement.
“they tried to charge us $35 for a new test kit.”
It was recommended to me by a buddy who had dropped ten kg in two weeks while taking it, and I have fallen in love with it since trying it.
I was surprised by how straightforward it was after I got used to online training, even if it took me a little while to get used to it.
If I want to keep my body in good form, I'll go to the gym first thing in the morning, squeeze in a session at lunch, and then do a mobility or stretching program in the evening.
I've seen a significant improvement in my general health now that I've been able to release my back and unwind.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nebula Genomics is a consumer genomics company that has offered DNA sequencing and interpretive reports, including whole‑genome sequencing and data download options. The company has positioned itself as a provider of genetic data and downstream trait reports, with paid tiers and account access for customers. People researching Nebula Genomics reviews often look for information on turnaround times, data access and retention, subscription terms, and customer support experiences.