Reviews Analyzed
21
We Collect & Analyze Reviews
Newspapers.com
Experiences & Reviews
Newspapers.com is a subscription-based digital archive focused on historical newspapers and clippings. Operated by the same parent group that manages genealogy services, it provides searchable digitized pages, clipping and save tools, and time-limited access via paid plans. Consumers commonly consult it for genealogy, historical research, and journalism references; compare coverage and trial/renewal terms before subscribing.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
12d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Many reviewers report poor service interactions: slow or unhelpful customer support and unresolved account or refund requests.
Share of mentions
Weak
11%
💰
Value for money
Frequent complaints about unexpected charges, auto‑renewals, and perceived poor value relative to coverage or billing practices.
Share of mentions
Weak
21%
⚡
User experience
Users describe search and site problems: declining search precision, broken results, download limits and captcha interruptions.
Share of mentions
Weak
10%
🔧
Product quality
Several reviews cite gaps in coverage, low print/download quality, or unreadable placeholders for some newspaper images.
Share of mentions
Weak
7%
📞
Communication
Many reviewers say cancellation and support messages go unanswered or receive automated, non‑specific replies.
Share of mentions
Weak
23%
⭐
Overall experience
Most reviewers give an overall negative impression driven by billing, cancellation and support failures despite some positives.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – October 2025).
Delving Into History: A Review of Newspapers.com
"Newspapers.com is an excellent website for anyone interested in researching historical newspapers from the 1700s to the 2000s. This online archive provides access to millions of newspapers used for research, family history, crime investigations, journalism, and more. My experience with Newspapers.com was phenomenal. The website interface is easy to navigate and user-friendly. Additionally, their search engine is top-notch as it quickly sorts through a plethora of information on any topic I searched for. The best part about using this site was reading old newspaper articles that were not available anywhere else. Being able to explore events from different time periods enriched my knowledge of history and provided me with a deeper understanding of how things have changed over the years. One aspect that stood out was the quality customer service team at Newspapers.com - they promptly assisted me in finding what I needed when I had issues navigating or locating articles within their vast collection. Overall, by utilizing Newspapers.com's remarkable online newspaper archive cataloged thousands upon thousands historical publications; my educational journey has become much more comfortable thanks notably to their practical approach and wealth of knowledge generated across numerous years)."
Jack Stiedemann
Collected.reviews
Jul 06, 2022
Featured for: Positive navigation and service example
They need representative that solves customer issues in a timely manner ......not weeks or months laterThey need a Customer Service Team that
"They need a Customer Service Team that verbally response to Customer issues, problems and complaints. It is frustrating to continue to send emails ref..."
M. Cummins
Trustpilot
Oct 01, 2025
Featured for: Complex refund/auto‑renewal customer failure
I've been a member of newspapers.com…
"I've been a member of newspapers.com for many years and over those years I have seen the search function continue to be "dumbed down" to the point whe..."
Michelle Lieberman
Trustpilot
Oct 01, 2025
Featured for: Longterm user noting search decline
Stay well away from this company
"I started a free trial after a link to a newspaper came up whilst searching using Ancestry.com. I was concerned that a months subscription was immedia..."
gillian hansen
Trustpilot
Oct 01, 2025
Featured for: Free trial cancellation failure report
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
I understand the reviews bad now.
I understand the reviews now just another scam company. Legit company’s don’t have to hope you are unaware...
J
JULIA GOW
trustpilot.com
Oct 01, 2025
Awful Awful Awful - Avoid !
I had to give 1 star as 0 was not an option. Wish I had read reviews before purchasing membership. Customer Service is horrendous - if they...
r
richard c
trustpilot.com
Oct 01, 2025
my mom pass away on 1/6/2025 For the…
my mom pass away on 1/6/2025 For the last 8 month i been trying to cansul her account i send 24 e mails and haven't been able to get this fix i beeing...
K
K Stewart
trustpilot.com
Oct 01, 2025
I did not find this worth the money
I did not find this worth the money. The search feature is not good, and if you do locate an article the quality when printing is awful. I decided not...
N
Norma mccormack
trustpilot.com
Oct 01, 2025
Reading Birmingham news online
Reading Birmingham news online, obviously the journalists do not know the correct way to use a...
M
Michelle Lieberman
trustpilot.com
Oct 01, 2025
I've been a member of newspapers.com…
I've been a member of newspapers.com for many years and over those years I have seen the search function continue to be "dumbed down" to the point whe...
M
M. Cummins
trustpilot.com
Oct 01, 2025
They need representative that solves customer issues in a timely manner ......not weeks or months laterThey need a Customer Service Team that
They need a Customer Service Team that verbally response to Customer issues, problems and complaints. It is frustrating to continue to send emails ref...
T
T User
trustpilot.com
Oct 01, 2025
Updated review
I was double billed for their service in Dec 2024. There happened to be 2 accounts, on with an older email and one with a newer email although both ha...
D
Da Ro
trustpilot.com
Oct 01, 2025
Site Doesn't Work and Customer Service Doesn't Respond
I have used Newspaper.com for several years. It didn't always work great but it was usable. In the last week it has become almost unusab...
K
Kim Cox
trustpilot.com
Oct 01, 2025
There is NO Customer Service
I paid my Newspapers.com subscription, but have NEVER been able to use it. It considers me a "guest". I've written them asking for help. I've received...
A
Angel Jackson
trustpilot.com
Oct 01, 2025
Poor service
Poor service ! Outrageous Fees ! Everything cha...
D
Dena Tankson Jenks
trustpilot.com
Oct 01, 2025
I will NEVER deal with newspapers.com…
I will NEVER deal with newspapers.com ever again. There seems to be NO WAY TO CANCEL! I began with a 14-day free trial and have spent 13 days trying t...
V
Vance Gosselin
trustpilot.com
Oct 01, 2025
Download limits imposed on subscribers
Download limits imposed on subscribers. No more than 250 clippings or articles to save. Also 2 captcha security verification through cloudflare server...
d
disapp patient
trustpilot.com
Oct 01, 2025
Newpapers.com sucks you in with…
Newpapers.com sucks you in with coverage that starts the...
S
Spicy
trustpilot.com
Oct 01, 2025
The instructions on how to cancel do…
The instructions on how to cancel do not w...
M
Meghan T.
trustpilot.com
Oct 01, 2025
Useless in Pittsburgh, no customer service
Honestly, I think this might be a scam. This has been the most useless subscription service (and most expensive) that I’ve ever used. I just realized...
J
Julia Lopez
trustpilot.com
Oct 01, 2025
I want my money back
I cancelled my subscription a long time ago and my account reflects that. I no longer have a paying subscription. Yet, my card shows a charge from New...
g
gillian hansen
trustpilot.com
Oct 01, 2025
Stay well away from this company
I started a free trial after a link to a newspaper came up whilst searching using Ancestry.com. I was concerned that a months subscription was immedia...
E
Elaine Konkin
trustpilot.com
Oct 01, 2025
What a ripoff
What a ripoff. I never subscribed to the service, they ha...
P
Philip Reeves
trustpilot.com
Oct 01, 2025
Complete Waste Of Money
Feel like I've been conned. For most of England they have nothing more recent than 2014. Totally useless for historical research. I contacted support...
Conclusion
Across the sampled reviews, most consumers report problems with billing, cancellations, and slow or automatic replies from support. Several users also report weakened search functionality, coverage gaps in specific regions, and image/print quality issues. At least one reviewer reports a positive navigation and support experience, indicating variability. If you consider Newspapers.com, carefully review trial terms, auto‑renewal settings, and payment policies; retain confirmation emails and monitor charges. Compare coverage and image quality for your region before subscribing and consider alternatives if cancellation or refund responsiveness matters to you.