User feedback shows Pawp can deliver fast, reassuring telehealth triage—several reviews describe calm, effective video vet consultations during emergencies. However, many reviewers report problems with the emergency fund and claims process, citing long waits, heavy paperwork, partial denials, or delays in payouts. Prescription availability appears to vary by state and generated notable frustration among users who signed up expecting medication access. Consumers considering Pawp should weigh the potential benefit of immediate televet support against reported issues with claims, prescriptions, and customer service responsiveness; keep a local vet plan as backup.
Examples from available reviews (Nov 2021 – Feb 2026).
Pawp provided quick emergency approval and covered treatment after a video consult.
“Pawp covered the emergency treatment and my Jerry is doing good.”
Fast emergency video diagnosis but follow-up delayed and pricier prescription.
“Pawp’s vet on video diagnosed pretty fast”
Service has restrictive medication policies and slow, unhelpful support.
“You cannot speak to a live person.”
Free service lacks prescription dispensing in my state, limiting usefulness.
“they don't dispense in my state”
Multiple reviewers praise prompt, calming video consultations and decisive triage during emergencies; several users cite vets who acted quickly to advise urgent care.
Several reviewers report unexpected costs: denied or partial emergency fund payouts, higher prescription prices, and recurring fees perceived as poor value.
Users often find the app and video chats friendly and helpful for immediate guidance, while others note prescription limits, state restrictions, or feature gaps.
Reviews highlight product limitations: prescriptions blocked in some states, restrictive medication policies, and claims processes that require extensive paperwork.
Many reviewers report slow or unresponsive customer support, long waits for follow-up and claim processing, and unclear explanations for denials.
Overall experiences are mixed: effective vet chats and useful triage in emergencies, but frequent complaints about claims, refunds, and prescription handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am very satisfied with pawp. My puppy Jerry got very ill suddenly and I immediately did a video chat with DR Christy. She asked some questions and I explained his health issues and current activity and she advised me to get my puppy to the hospital. During the stressful situation Pawp covered the emergency treatment and my Jerry is doing good.I appreciate the fact that Pawp really understood the situation and approved the emergency immediately and processed the payment in less than 5 minutes. I feel so much better being able to get him to the hospital and save his life. THANK YOU DR CHRISTY!! You were a lifesaver, I love it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pawp is a subscription-based pet care service that offers 24/7 online veterinary telemedicine and an emergency fund program. Services typically include video consultations with licensed veterinarians, claims processing for emergency expenses, and prescription facilitation where state law permits. Consumers researching Pawp usually look for information about telehealth availability, emergency fund terms, prescription policies, and customer support reliability.