Reviews show a clear split: many customers report effective products and responsive pre-sale technical guidance, while a meaningful subset report problems with shipping, returns, and post-sale responsiveness. Positive examples include resolved water-smell issues after recommended filters (example: KDF85) and straightforward installations; negatives include delayed or missing shipments, difficulty obtaining refunds, and inconsistent warranty handling. If you consider Quality Water Treatment, verify shipping and fulfillment procedures, confirm warranty/return terms in writing, and ask which party fulfills and ships your order. For higher protection, consider paying by credit card, request documented timelines, and arrange water testing after installation to confirm system performance.
Examples from available reviews (Mar 2018 – Feb 2026).
Reviewer praised the entire buying experience from online tools to installation.
“If i could leave 10 stars i would”
Order was not delivered due to shipping issues and refund refused.
“I STILL don't have a water unit.”
Ordering failed to mention a needed fitting and packaging arrived damaged.
“Ordering was a little complicated.”
Recommended KDF85 filter effectively resolved the reviewer's well water smell.
“Their recommendation for the KDF85 filter was perfect for my well water,”
Many reviewers describe knowledgeable, helpful staff and timely technical support, while a substantial minority report post-sale unresponsiveness and difficulty getting warranty or repairs.
Some customers report competitive pricing and good value; however several accounts describe unmet refund guarantees, non-delivery, or feeling overcharged for solutions that failed to perform.
Most reviewers report straightforward ordering, helpful guidance, and manageable installation; a few mention missing fittings or confusing ordering details that delayed setup.
Majority of buyers report effective systems and improved water (examples: reduced smell, iron removal); a small number experienced non-performing units or damaged packaging on arrival.
Many reviews praise clear, timely responses and helpful staff; other reviews describe slow or absent replies after purchase and sparse information on shipping or returns.
Overall impressions are divided: multiple customers report successful installations and solved water issues, while a notable group cites order management, shipping, and post-sale support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · consumeraffairs.com (10) · bbb.org (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy ordering and helpful representatives; new unit awaits installation.
“Their reps were good and the website was pretty easy to get through.”
Consistent staff contacts and improved water quality after installation pleased the reviewer.
“I’ve been very happy with the quality of the water.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Quality Water Treatment is a seller of residential water-treatment equipment and related services, including water softeners, point-of-use and whole-house filters, and installation support. Consumers researching the company should verify product model specifications, warranty and return policies, shipping and fulfillment practices, and available customer-support channels. Concrete, verifiable details—manufacturer names, warranty terms, and contact methods—help establish trust when comparing water-treatment providers.