Reviews show a split picture: many landlords report that RentRedi simplifies rent collection, tenant onboarding, and basic reporting, and several users praise specific support agents who resolved issues. At the same time, there are repeated complaints about unexpected charges, billing after cancellation, and trust-account deductions that required escalation. Usability is praised by a sizable portion of reviewers, but others report confusing workflows, mobile/desktop inconsistencies, and feature limitations. Consumers researching RentRedi should test billing and cancellation flows, verify how payments and vendors are handled, and evaluate support responsiveness before committing.
Examples from available reviews (Dec 2021 – Feb 2026).
Landlord has used RentRedi six years and finds it easy and reliable.
“The support team is always there for me if I have a question or a problem.”
Platform has poor usability and unhelpful customer support.
“customer support that seems trained to deflect rather than resolve.”
RentRedi deducted fees from trust account despite cancellation.
“they deducted their monthly fee in March from the security deposit trust account”
App enabled tenants to quickly download and complete transactions.
“My tenants were able to download the app and quickly make transactions.”
Support is frequently described as responsive and helpful by some users, but several reviews report unresolved billing disputes and inconsistent resolutions.
Multiple reviewers report unexpected charges, continued billing after cancellation, and disputes over convenience fees or unauthorized deductions.
Many users report the app and workflows are easy and fast for tenants and landlords; others describe confusing flows and mobile/desktop mismatches.
Customers note useful features like reports and payment options, while several cite glitches, flawed integrations (billing/Stripe/ProPay) and privacy concerns.
Response times are often characterized as quick, but some reviews describe misleading assurances about billing and problematic vendor communications.
Overall impressions vary: many positive accounts of ease and resolved issues exist alongside repeated reports of billing, UX, and privacy problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Collected.reviews (1) · Quotes shortened · As of: February 2026
App makes paying rent really convenient for the reviewer.
“It’s really convenient for me to pay my rent through the app”
Glitches caused tenant payment funds to be stuck and unresolved.
“TERRIBLE technology is not up to date constantly glitching”
Setup was easy, but phone support callback waits are long.
“The set up was so easy!!”
Initially positive experience; accounting feature discovered later.
“So far so good.”
Account repeatedly put on hold according to reviewer.
“You keep putting our payment account on hold”
Account restrictions prevent verification, causing rent holds and prompting change.
“They hold your rent for days.”
Account freeze lasted months causing missed rent payouts and poor support.
“they only unlocked one of my payment accounts and it WASNT EVEN THE CORRECT ONE.”
Had a professional, reliable, and smooth experience with their service.
“Very professional, reliable, and easy to work with.”
Features underdeliver, fees for payments add up, and support is poor.
“Support is a joke, I think it’s AI”
Reviewer had difficulty setting up the application.
“Difficult setting up application”
Claims $6,750 rent payments were diverted and RentRedi provided no investigation.
“allowed $6,750 in rent payments to be diverted without my authorization.”
Phone staff are pleasant and reviewer recommends the service.
“The people that you speak with on the phone are so pleasant to talk with.”
Initially skeptical, but system became simple with available online help.
“the online help who always seemed to be present”
Support helped set up a co-host respectfully and knowledgeably.
“He was extremely respectful with a wealth of knowledge.”
Annette provided patient, knowledgeable onboarding support.
“I really appreciated Annette for all of her patience and knowledge with my onboarding process.”
Customer service promptly solved rent payment and lease signature issue.
“Customer service was promptly available and able to solve my issue”
Listed property and found a qualified tenant within a week.
“signed a lease in less then a week.”
Card was charged unexpectedly and support refused full refund.
“they actually charged my card $980.70”
Platform is easy to use with reports, maintenance, and quick notifications.
“I enjoy the ease of rentredi.”
Cancelled subscription but RentRedi kept billing due to Stripe glitch.
“they never stopped billing it.”
Platform has poor usability and unhelpful customer support.
“customer support that seems trained to deflect rather than resolve.”
Benjamin answered questions and resolved a payment issue.
“Benjamin was amazing support.”
Service is improving with useful new features added over time.
“RentRedi is getting better as time goes on”
Was assured they wouldn't be charged but later billed automatically.
“You will not be automatically charged.”
RentRedi deducted fees from trust account despite cancellation.
“they deducted their monthly fee in March from the security deposit trust account”
Multiple usability limitations and confusing features hamper landlord workflows.
“Maintenance requests do not allow for a way to easily communicate back and forth with the tenant about the issue.”
Praises RentRedi as a landlord dream app with great service.
“Landlord dream app.”
Accuses site of sharing tenant information and poor accessibility.
“This site is sharing tenants' information without permission”
Service provided information quickly with helpful customer service.
“Got me the info quickly”
Well organized features integrate nicely with the reviewer's business.
“Very well organized features, and integrates nicely with my business.”
Reviewer reports a quick response from support.
“Quick response”
Tenants are happy after switching to RentRedi.
“My tenants have been happy since I switched them over to RentRedi”
App enabled tenants to quickly download and complete transactions.
“My tenants were able to download the app and quickly make transactions.”
Provided precise instructions allowing self-resolution without calls.
“I was given precise instructions to fix my request”
Longtime user finds platform easy and centralized for rental management.
“Been using Rentredi for several years now.”
Reviewer received a good response time from support.
“I received a good response time”
I've been with RentRedi for about 6 years now and I must say that they are AMAZING! It is a great platform for renters and tenants. It has helped me as a landlord to keep track of all the rent payments and other associated information. The system is so easy to use and very helpful for someone who is not knowledgeable in renting matters. The support team is always there for me if I have a question or a problem. I have never had any problems with this platform and would definitely recommend it to others!
Thank you RentRedi! I give it 5 stars!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
RentRedi is a U.S.-focused property management software for landlords and tenants. The platform offers tools commonly used in small-portfolio management such as online rent collection, listing and applicant management, maintenance requests, and payment processing accessible via web and mobile interfaces. It is positioned for landlords who need a centralized tool to track payments, tenants, and property workflows. Consumers comparing property-management platforms often evaluate RentRedi for its payment flows, tenant-facing app, and customer support options.