Reviews show Rough Trade frequently delivers items quickly and securely, with many customers satisfied by packaging and product condition. Several reviewers highlight competitive pricing and a wide selection, including exclusive or limited releases. Communication is inconsistent: tracking and friendly staff are praised, but some customers report poor responses and shipping delays. The online ordering experience is generally described as easy, though a minority report website bugs and weak mobile search; consider contacting support if ordering pre-releases or pre-orders.
Examples from available reviews (Jun 2022 – Feb 2026).
They failed to ship on time and didn't respond to support.
“Can't fulfill their orders on time.”
Pre-order was delayed and communication about the delay was poor.
“the lack of communication was unexpected”
Reliable, well-packaged, timely orders with good tracking and recommendation.
“Once again Rough Trade proved itself to be reliable.”
Products are good but the new website is awkward and buggy.
“The new website is generally awkward and a little buggy to navigate”
Most reviewers report prompt delivery and secure packaging; a minority describe late shipments and fulfillment failures.
Multiple customers highlight competitive prices, bargains and perceived value, especially on exclusive or deluxe releases.
Many find ordering straightforward and checkout simple; a few note an awkward or buggy website and poor mobile search.
Products are commonly reported as arriving in excellent condition, well packaged, with positive notes on sound and exclusives.
Some reviewers praise tracking updates and helpful responses; others report delayed or absent replies regarding order delays.
Most reviewers describe a positive overall buying experience, recommending Rough Trade for selection, delivery and packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and fantastic packaging kept record in perfect condition.
“kept my record and it's cover in Perfect condition”
Fast delivery and fantastic packaging kept record in perfect condition.
“kept my record and it's cover in Perfect condition”
Ordered confidently; items were well packaged with quick delivery and satisfaction.
“Well packaged and quick delivery”
Ordered confidently; items were well packaged with quick delivery and satisfaction.
“Well packaged and quick delivery”
Order arrived in good time without any hassle.
“Arrivied in good time with no hassle”
Order arrived in good time without any hassle.
“Arrivied in good time with no hassle”
Reviewer expresses brief thanks and satisfaction.
“Fab thanks.”
Reviewer expresses brief thanks and satisfaction.
“Fab thanks.”
Orders can take time to ship and customer service is hard to contact.
“You have to be patient to order from Rough Trade.”
Orders can take time to ship and customer service is hard to contact.
“You have to be patient to order from Rough Trade.”
Important independent record shop offering exclusive releases and brilliant service.
“Rough trade are very important to us record collectors”
Important independent record shop offering exclusive releases and brilliant service.
“Rough trade are very important to us record collectors”
Fast, reliable company offering great records at reasonable prices.
“always fast and reliable with some great records at reasonable prices to choose from”
Fast, reliable company offering great records at reasonable prices.
“always fast and reliable with some great records at reasonable prices to choose from”
Good service, value for money, and quality items in good condition.
“good quality condition & appearance”
Good service, value for money, and quality items in good condition.
“good quality condition & appearance”
Pleased with limited-edition anniversary releases, though they may be costly.
“special limited editions of vinyl records”
Pleased with limited-edition anniversary releases, though they may be costly.
“special limited editions of vinyl records”
Reliable, friendly service with perfectly packaged records in pristine condition.
“order arrived perfectly packaged with the records in pristine condition.”
Reliable, friendly service with perfectly packaged records in pristine condition.
“order arrived perfectly packaged with the records in pristine condition.”
The product was great and met expectations.
“Great product”
Reviewer states the product is great overall.
“Great product”
Enjoys buying exclusives and visiting the Rough Trade store in Bristol.
“Rough Trade Records are an awesome Record Store”
Reviewer enjoys buying exclusives online and visiting the Bristol store.
“Rough Trade Records are an awesome Record Store”
Received a well-packed, beautiful special vinyl edition in good condition.
“A beautiful version of one of my favourite records looking and sounding marvelous.”
Parcel arrived well packed and the vinyl looks and sounds marvelous.
“A beautiful version of one of my favourite records looking and sounding marvelous”
Loves Rough Trade's vinyl exclusives and praises responsive customer service.
“I do love Rough Trade, especially their vinyl exclusives.”
Reviewer praises vinyl exclusives and says customer service resolves issues.
“they’re really good at sorting it.”
Excellent service with good prices, easy ordering, and reliable tracking.
“Excellent as always . Good prices , easy ordering and excellent delivery and tracking.”
Reviewer praises good prices, easy ordering, and reliable delivery tracking.
“Good prices , easy ordering and excellent delivery and tracking.”
Well-packaged items, great price, fast delivery and dependable service.
“Rough Trade has never let me down.”
Items were well packaged, had a great price, and delivered quickly.
“Rough Trade has never let me down.”
Clear communication, immediate confirmation, easy payment, and quick notified delivery.
“Immediate confirmation of order, easy payment.”
Clear order emails, prompt confirmations, and quick, well-notified delivery.
“Quick delivery with notification of shipping and delivery time.”
Loves the store but experienced a two-month delivery wait.
“had to wait two months for my order to be delivered.”
Reviewer loves the store but waited two months for order delivery.
“Love the store, but I had to wait two months for my order to ve delivered.”
Easy ordering and delivery occurred on schedule.
“Very easy to place order and delivery was when it was due.”
Order placement was very easy and delivery arrived as scheduled.
“Very easy to place order and delivery was when it was due.”
Great experience with prompt delivery, safe packaging, and strong recommendation.
“prompt delivery and safely packaged”
Reviewer had a great experience with prompt delivery and safe packaging.
“A great experience from a fantastic seller”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rough Trade is an independent music retailer and label that sells vinyl, books and related merchandise through physical shops and an online store. It is known for stocking new releases, limited editions and a broad selection of records and music-related products. Customers researching Rough Trade will typically look for information about catalogue depth, shipping and customer service policies, and how the online shopping experience compares to other record sellers.