Reviews show Rough Trade frequently delivers items quickly and securely, with many customers satisfied by packaging and product condition. Several reviewers highlight competitive pricing and a wide selection, including exclusive or limited releases. Communication is inconsistent: tracking and friendly staff are praised, but some customers report poor responses and shipping delays. The online ordering experience is generally described as easy, though a minority report website bugs and weak mobile search; consider contacting support if ordering pre-releases or pre-orders.
Examples from available reviews (Jun 2022 – Feb 2026).
Can't fulfill their orders on time. Can't be bothered to reply to support em...
“Can't fulfill their orders on time. Can't be bothered to reply to support em...”
Placed a pre-order for the new Faetooth album, was due to be released on the 5th September was expecting delivery on or about that date. Got an email...
“Placed a pre-order for the new Faetooth album, was due to be released on the 5th September was expecting delivery on or about that date. Got an email...”
Once again Rough Trade proved itself to be reliable. My order arrived quickly in an excellent condition, well packaged. I was well informed with the t...
“Once again Rough Trade proved itself to be reliable. My order arrived quickly in an excellent condition, well packaged. I was well informed with the t...”
The goods are great. The new website is generally awkward and a little buggy...
“The goods are great. The new website is generally awkward and a little buggy...”
Most reviewers report prompt delivery and secure packaging; a minority describe late shipments and fulfillment failures.
Multiple customers highlight competitive prices, bargains and perceived value, especially on exclusive or deluxe releases.
Many find ordering straightforward and checkout simple; a few note an awkward or buggy website and poor mobile search.
Products are commonly reported as arriving in excellent condition, well packaged, with positive notes on sound and exclusives.
Some reviewers praise tracking updates and helpful responses; others report delayed or absent replies regarding order delays.
Most reviewers describe a positive overall buying experience, recommending Rough Trade for selection, delivery and packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rough Trade is an independent music retailer and label that sells vinyl, books and related merchandise through physical shops and an online store. It is known for stocking new releases, limited editions and a broad selection of records and music-related products. Customers researching Rough Trade will typically look for information about catalogue depth, shipping and customer service policies, and how the online shopping experience compares to other record sellers.