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We Collect & Analyze Reviews

Rough Trade
Experiences & Reviews

Rough Trade is an independent music retailer and label that sells vinyl, books and related merchandise through physical shops and an online store. It is known for stocking new releases, limited editions and a broad selection of records and music-related products. Customers researching Rough Trade will typically look for information about catalogue depth, shipping and customer service policies, and how the online shopping experience compares to other record sellers.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 90%
Latest Review 26d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers report prompt delivery and secure packaging; a minority describe late shipments and fulfillment failures.

Share of mentions
25%
Strong
💰

Value for money

Multiple customers highlight competitive prices, bargains and perceived value, especially on exclusive or deluxe releases.

Share of mentions
8%
Strong
⚡

User experience

Many find ordering straightforward and checkout simple; a few note an awkward or buggy website and poor mobile search.

Share of mentions
8%
Strong
🔧

Product quality

Products are commonly reported as arriving in excellent condition, well packaged, with positive notes on sound and exclusives.

Share of mentions
23%
Strong
📞

Communication

Some reviewers praise tracking updates and helpful responses; others report delayed or absent replies regarding order delays.

Share of mentions
7%
Mixed
⭐

Overall experience

Most reviewers describe a positive overall buying experience, recommending Rough Trade for selection, delivery and packaging.

Share of mentions
29%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
Chris G.
trustpilot.com Oct 01, 2025

Everything went well with the buying…

Everything went well with the buying pro...

D
Dead Wax Revival
trustpilot.com Oct 01, 2025

Killing it, as always!

Everything arrived so quickly and sound great! I came for one album an...

C
Cedric Santo
trustpilot.com Oct 01, 2025

What's customer service?

Can't fulfill their orders on time. Can't be bothered to reply to support em...

X
XAVIER JOAN
trustpilot.com Oct 01, 2025

If you order it, you get it👏🏻

Very good price indeed, they get your orders of Deluxe Editions and finally you have them in your hands (not like with others...

a
alun phillips
trustpilot.com Oct 01, 2025

Communication breakdown

Placed a pre-order for the new Faetooth album, was due to be released on the 5th September was expecting delivery on or about that date. Got an email...

J
James Knight
trustpilot.com Oct 01, 2025

I was delighted to receive my signed…

I was delighted to receive my signed copy of Priscilla Presley's new book. I shall treasure it always...

B
Between Planets
trustpilot.com Oct 01, 2025

Review

The goods are great. The new website is generally awkward and a little buggy...

C
Chris
trustpilot.com Oct 01, 2025

Easy to place orders

Easy to place orders, promptly disp...

P
Paul Melia
trustpilot.com Oct 01, 2025

Never had a problem with Rough Trade…

Never had a problem with Rough Trade always...

C
Campbell Buchanan
trustpilot.com Oct 01, 2025

Quick and efficient service

...

M
M1dwinter
trustpilot.com Oct 01, 2025

I was very pleased with the service I…

I was very pleased with the service I received from this v...

S
Steven
trustpilot.com Oct 01, 2025

Great record storr

Competitive prices , many exclusive records available in o...

o
owen
trustpilot.com Oct 01, 2025

good selection and fast delivery

good selection a...

I
Ian Kelly
trustpilot.com Oct 01, 2025

Fantastic service

Fantastic service, and a real bargain to be found! The packaging is...

L
Lyndon Close
trustpilot.com Oct 01, 2025

Vinyl

Quick, easy and a ma...

M
Mr Kevin Purvis
trustpilot.com Oct 01, 2025

Great service

Great service, quick turnaround when purchases are made, any queries are...

A
Andrew Nutting
trustpilot.com Oct 01, 2025

New member of the Rough Trade Club

Just joined the Rough Trade Club and received their September record of the month, St. Etienne’s International. Gre...

P
Paul Goltz
trustpilot.com Oct 01, 2025

Excellent packaging and delivery time

Excellent packagin...

R
Ryan
trustpilot.com Oct 01, 2025

Yes Yes Yes

Found the titles we wanted quickly and at a fair price...

G
Graham Cole
trustpilot.com Oct 01, 2025

Reliable Rough Trade

Once again Rough Trade proved itself to be reliable. My order arrived quickly in an excellent condition, well packaged. I was well informed with the t...

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Conclusion

Reviews show Rough Trade frequently delivers items quickly and securely, with many customers satisfied by packaging and product condition. Several reviewers highlight competitive pricing and a wide selection, including exclusive or limited releases. Communication is inconsistent: tracking and friendly staff are praised, but some customers report poor responses and shipping delays. The online ordering experience is generally described as easy, though a minority report website bugs and weak mobile search; consider contacting support if ordering pre-releases or pre-orders.