Reviews Analyzed
21
We Collect & Analyze Reviews
Soundtrap
Experiences & Reviews
Soundtrap is a cloud-based digital audio workstation (DAW) for music and podcast creation, offering browser and mobile access, collaboration tools, and tiered subscription plans. Acquired by Spotify, it provides free and paid plans, built-in sound packs, and online project storage. Typical user tasks include multitrack recording, looping, and exporting projects to standard audio files.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
18d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Frequent reports of billing and subscription problems: unwanted charges, difficulty cancelling, and missing auto-renewal controls.
Share of mentions
Weak
14%
💰
Value for money
Some users find plans inexpensive or like included packs, but many report unexpected charges or that paid features don’t meet expectations.
Share of mentions
Weak
14%
⚡
User experience
Many reviewers report lag, glitches, confusing mobile controls and export problems; a minority praise ease of use for beginners.
Share of mentions
Weak
20%
🔧
Product quality
Multiple complaints about corrupted or deleted projects, failed autosave/exports, compressed or low-quality published audio, and removed features.
Share of mentions
Weak
17%
📞
Communication
Mixed experiences with support: a few users report fast, helpful responses and refunds, while others report unanswered emails or dismissive replies.
Share of mentions
Mixed
6%
⭐
Overall experience
Overall tone is negative: many report lost work, billing disputes and reliability issues, with a small number citing positive support experiences.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
massively hindered me in gaining a NAT5 music tech qualification.
"Terrible, corrupts data and when my teacher emailed them they said that there wasn't a problem, even though my work had clearly been merged into 3 sec..."
Chris Miller
Trustpilot
Oct 01, 2025
Featured for: corrupts projects; support dismissed
Absolute Money-Grabbers
"This website has been trying to charge me £117 every single day since my free trial membership ended, even though I had downgraded to free well..."
Dylan Worth
Trustpilot
Oct 01, 2025
Featured for: repeated billing; no email response
I see a lot of bad reviews but my…
"I see a lot of bad reviews but my experience was very different. Scotti from the support team helped me a ton & got m..."
Katabatics
Trustpilot
Oct 01, 2025
Featured for: positive support; quick refund
What I love about Sound-trap is the…
"What I love about Sound-trap is the sound packs that it comes with as a paying customer and how easy it is to utilize. What I do not like is the fact..."
Nathan Garcia
Trustpilot
Oct 01, 2025
Featured for: likes sound packs; poor published quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Alma Carmina Márquez
trustpilot.com
Oct 01, 2025
it's a trap
it's a trap, they don't allow y...
V
VM Jayasinghe
trustpilot.com
Oct 01, 2025
Do not use this to create music!
It acts as if it's the best music production software in the wolrd, but, in reality it isn't. I had to submit a track for an assessment, but after 7 h...
D
David Bashford
trustpilot.com
Oct 01, 2025
Not bad, but…
I actually find it very good value and especially good for beginners like me. However playing back at medium or high quality is almost impossible..it...
D
Dylan Worth
trustpilot.com
Oct 01, 2025
Absolute Money-Grabbers
This website has been trying to charge me £117 every single day since my free trial membership ended, even though I had downgraded to free well...
J
Jason Mcdougall
trustpilot.com
Oct 01, 2025
Why soundtrap Why?
what the hell happend to the older stuff you made your own platform bad now in the older you got to choose any pitch 1 2 and so on to...
T
Tyler in den Bosch
trustpilot.com
Oct 01, 2025
Thanks a lot, Soundtrap. Not.
This site deletes progress despite claiming it saved it properly. All I did was reload the p...
N
Nathan Garcia
trustpilot.com
Oct 01, 2025
What I love about Sound-trap is the…
What I love about Sound-trap is the sound packs that it comes with as a paying customer and how easy it is to utilize. What I do not like is the fact...
m
michellevp
trustpilot.com
Oct 01, 2025
I love this website and it's not a…
I love this website and it's not a scam. It's inexpensive and works well, even on a free plan. The only thing I'd ask to change is that, when I finish...
R
Rebecca McCurry
trustpilot.com
Oct 01, 2025
SCAM
SCAM! I signed up for free trial and even though I cancelled it befor...
h
hector lau
trustpilot.com
Oct 01, 2025
SOUNDTRAP is the most confusing piece…
SOUNDTRAP is the most confusing piece of shit i have ever used....
K
Katabatics
trustpilot.com
Oct 01, 2025
I see a lot of bad reviews but my…
I see a lot of bad reviews but my experience was very different. Scotti from the support team helped me a ton & got m...
A
Amjad Sheikh
trustpilot.com
Oct 01, 2025
A User Trap :=
I was going to test something. but they require you to sign in. and then you need to pay them to checked...
C
Chris Miller
trustpilot.com
Oct 01, 2025
massively hindered me in gaining a NAT5 music tech qualification.
Terrible, corrupts data and when my teacher emailed them they said that there wasn't a problem, even though my work had clearly been merged into 3 sec...
C
Chris Rush
trustpilot.com
Oct 01, 2025
They will keep billing you
I'm having the same issue they keep trying...
k
kris
trustpilot.com
Oct 01, 2025
Be careful
they dont respond to messages and once you subscribe for the free trial, you cant cancel and they keep trying to charge your card. total scam, do not...
D
Debasree Bhattacharjee
trustpilot.com
Oct 01, 2025
Actually for Independence day we are…
Actually for Independence day we are recording 2 song.But I end 1 song and just going to save it but within a sec it got deleted. I...
G
George Martin
trustpilot.com
Oct 01, 2025
Scammed subscription money out of me
Scammed subscription money out of me, d...
J
John
trustpilot.com
Oct 01, 2025
Absolute Trash
...
c
crazy
trustpilot.com
Oct 01, 2025
I wanted the free trial just for a…
I wanted the free trial just for a weekend project an...
L
Liam Kealy
trustpilot.com
Oct 01, 2025
basic ahh music maker
basic ahh music maker, encourages new musicians not to have origin...
Conclusion
Reviews show recurring issues with billing, cancellations and export/autosave reliability alongside reports of project corruption. Some users appreciate built-in sound packs and find the platform accessible for beginners, and a subset report prompt, helpful support and refunds. If you plan to use Soundtrap, back up local copies frequently, monitor subscription charges, and test exports during a trial. These concrete precautions can help mitigate reported risks while evaluating whether Soundtrap’s cloud-based DAW fits your workflow.