Reviewers most often highlight The Online Clinic's quick consultations, prompt clinician replies and fast prescription delivery. Several users report successful, timely treatments and an easy ordering process. However, a subset of reviews raise concerns about medication effectiveness or receiving the wrong formulation, and a few describe unsatisfactory follow-up or value for money. If you consider using an online clinic, check order details on delivery, keep correspondence for any disputes, and follow up with customer support or your GP if a treatment is ineffective or incorrect.
Examples from available reviews (Oct 2025 – Feb 2026).
Medications arrived before the weekend and reviewer was very happy.
“Very quick and prompt service”
Received cream instead of the requested gel and no apology.
“I was sent Tretinoin Cream, which is not the same as the gel”
Antibiotics purchased did not help and reviewer remained in pain.
“The anibiotics i bought didnt help my problem so it cost me 47 pounds to still be in pain.”
Received an effective treatment and prompt professional doctor responses.
“I was able to get an effective treatment and received prompt professional responses from doctors.”
Most reviewers report fast consultations, quick processing and speedy medication dispatch; a minority cite fulfilment errors or insufficient treatment strength.
Very few reviews mention price specifically; those that do report paying yet not receiving effective treatment, raising value concerns.
Users describe a straightforward online process, easy ordering and timely clinician feedback, supporting an efficient remote consultation experience.
Reports are mixed: some users describe effective results, while others report ineffective medication or receiving the wrong formulation.
Most reviewers praise prompt, professional responses and clear doctor feedback; a few complain about poor resolution or lack of apology.
Overall sentiment is positive for speed and professionalism, but several reviews flag issues with product accuracy or treatment effectiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Gained some confidence using tablets; one tablet worked well.
“gained a little bit of coffidance with tablets, only used 1 and good.”
Doctors responded quickly and prescription was received straight away.
“I received my prescription straight away.”
Service is good but prices were higher than expected.
“They provide a good service, prices are higher than what I expected but similar or equal to other providers”
Thorough questionnaire and vetting, next-day delivery, reviewer felt informed and confident.
“the questionnaire and vetting process was thorough and efficient.”
Service was quick and efficient.
“Quick and efficient”
Reviewer received quick responses.
“Quick responses.”
Thorough, direct, and quick service with fast delivery that cured issues.
“cured my issues while waiting for dentist appointment! Thank you so much.”
Reviewer describes the service as excellent.
“Excellent service”
Process was confusing and protracted, and the request was refused.
“Confusing, protracted process, unclear (very) about what they can do”
Professional and thorough consultation with quick responses and speedy delivery.
“Professional and thorough consultation. Quick responses and speedy delivery.”
Easy questionnaire, quick confirmation of purchase, and prompt discreet delivery.
“Easy questionnaire covering relevant information. Quick response and confirmation of purchase. Delivery was prompt and discreet”
Very good purchasing experience with thorough consultation and quick delivery.
“comprehensive and thorough on-line consultation process”
Professional online consultation, appropriate treatment, fast delivery, and overall satisfaction.
“The online consultation was professional”
Speedy service with great doctors and quick, reliable delivery.
“Speedy service, great Doctors during consultation and quick reliable delivery. Wouldn't go anywhere else now.”
Reviewer received good, solid advice and help.
“Good solid advice and help”
Fast, efficient service with detailed history and guidance provided.
“Detailed history and guidance offered.”
The service was great and timely.
“Great and timely service”
Very good help and service; everything was perfect and repeatable.
“Very good help and service, every thing perfect I will used your service website again”
Excellent service balancing medical care with customer service and accessibility.
“Excellent service balancing medical care with customer service and accessibility”
Reviewer describes the service as amazing.
“Amazing service”
They consistently receive medication quickly and are very pleased.
“Absolutely brilliant, I always receive my medication so quick!”
Antibiotics purchased did not help and reviewer remained in pain.
“The anibiotics i bought didnt help my problem so it cost me 47 pounds to still be in pain.”
Staff were helpful and the service was quick.
“Helpful staff and quick service”
Staff reviewed the request quickly, followed up, and processed delivery.
“Fantastic service, quick to review my request”
Medications arrived before the weekend and reviewer was very happy.
“Very quick and prompt service”
Received a very prompt response and fast delivery.
“Very prompt response and fast delivery”
The process was straightforward and doctor feedback came quickly.
“The process was straightforward and I received feedback from the doctor quickly.”
Received cream instead of the requested gel and no apology.
“I was sent Tretinoin Cream, which is not the same as the gel”
Quick online consultation with prescription approved and cream delivered in two days.
“prescription was approved and within 2 days my cream was delivered without any hassle”
Good consultation advice and prompt dispatch and delivery of prescription.
“Very good consultation advice and prompt dispatch and delivery of the prescription order”
Quick, efficient service with great next-day delivery recommended by reviewer.
“Quick efficient and great next day delivery highly recommend ..”
The service was friendly, quick, and professional.
“The service was very friendly qick and professional.”
Received an effective treatment and prompt professional doctor responses.
“I was able to get an effective treatment and received prompt professional responses from doctors.”
Exceptional, professional, and fast consultation with medication received in three days.
“I received the medication within 3 days!”
Quick consultation and quick delivery; reviewer expresses thanks.
“Quick consultation, quick delivery, thank you very much.”
Service was great and the platform was simple to use.
“Great service and simple to use. Ordering is easy and staff are professional.”
Service was great but infection persists; treatment may be too weak.
“Service was great but I still have a infection so I don’t think they are strong enough”
Really quick responses and great service.
“Really quick responses and great service”
Very fast assessment and prompt delivery; reviewer is very happy.
“Very fast assessment and prompt delivery. Very happy!”
Staff were very professional, prompt, and helpful.
“Very professional, prompt and helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Online Clinic is an online healthcare service that provides remote clinical consultations and arranges prescription fulfilment and delivery. People searching reviews typically want information about consultation speed, prescription accuracy, delivery times, customer support and treatment effectiveness when choosing a digital prescribing service.