This set of reviews is based on a single detailed user account: the reviewer praised TicketLite for competitive pricing, seat selection help, timely alerts, and receiving tickets within seven days. They also reported a payment error that was followed by a prompt refund and staff outreach. Because the sample size is small, these points indicate possible strengths but are not conclusive. Consumers should verify current refund and delivery policies, compare prices across sellers, and contact support with any purchase errors before finalizing high-value transactions.
Examples from available reviews (Jul 2021 – Feb 2026).
TicketLite provided fast, helpful service and resolved billing errors promptly.
“The service itself was good and fast, notifications were just in time”
Reviewer reports generally fast and helpful service, including a proactive refund after purchase errors; positive handling of a specific customer issue.
User states they usually find competitive prices and seat options within their budget, indicating perceived good value in this single account.
Experience includes functional features like alerts, seat-finding tools and timely notifications; one purchase had errors that were addressed afterwards.
Tickets were delivered within seven days and no issues were reported with the tickets themselves in this review, suggesting reliable delivery in this instance.
Reviewer highlights timely notifications and a representative who contacted them the next day to explain refunds, showing clear post-issue outreach.
Long-term user expresses strong satisfaction and repeated recommendation, while noting one resolved purchase problem and timely ticket receipt.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Reviewer praises the company's customer service as excellent.
“Best customer service I have come across !”
Summary of underlying review
Reviewer reports a quick, informative customer service response to a query.
“Fantastic service, quick response to a query I had”
Summary of underlying review
Customer service swapped tickets and applied a partial refund quickly.
“Within 10 minutes of contacting customer services the tickets were swapped”
Summary of underlying review
Customer service promptly resent missing tickets and resolved the issue.
“I got an immediate reply and my tickets re-sent to me.”
Summary of underlying review
Reviewer did not receive a purchased ticket and reports no refund or help.
“no ticket and no booking but the monies have been taken.”
Summary of underlying review
Customer found swapping a ticket easy and service very helpful.
“Really helpful and very easy to swap my ticket for a show tonight.”
Summary of underlying review
Team arranged wheelchair access ticket changes promptly and without issues.
“The team were amazing and sorted out the issue without a hitch .”
Summary of underlying review
Event cancelled and reviewer could not obtain a refund or information.
“Sent 10+ emails in order to get refund.”
Summary of underlying review
Event cancelled and reviewer could not obtain a refund or information.
“Sent 10+ emails in order to get refund.”
Summary of underlying review
Staff member Moh provided excellent service and delivered on promises.
“Moh was excellent, doing exactly what he promised.”
Summary of underlying review
Customer service quickly changed the ticket date and sent new tickets.
“Chloe responded quite promptly back to say that she’s changed the date of our tickets”
Summary of underlying review
Customer service responded quickly and helped move bookings and preferred seats.
“Chloe acted speedily was very helpful, went above and beyond to help us move our booking”
Summary of underlying review
Chloe corrected a booking time error and provided helpful assistance.
“Chloe had responded and changed the times over for me...”
Summary of underlying review
Customer deleted confirmation email and received a prompt resend from support.
“I had a very quick reply and the ticket was sent with the email.”
Summary of underlying review
Rob explained dispatch issues and described steps to address delivery delays.
“He informed me of the situation and steps already taken”
Summary of underlying review
Payment failure caused lost seats, but customer service later resolved it.
“My card was declined, but instead of giving me the chance to enter a new card, it just binned the whole process”
Summary of underlying review
Chloe resolved an account access issue very quickly and helpfully.
“Replies were super quick and the issue was resolved in less than 10 minutes!”
Summary of underlying review
Refunds were processed quickly and helpfully without any fuss.
“Fast, clear and helpful.”
Summary of underlying review
Delivery address change was handled within an hour and was easy.
“Asked to change delivery address for tickets and got a reply within an hour.”
Summary of underlying review
Moh provided prompt, professional, and unusually caring customer service.
“Excellent prompt and professional service.”
Summary of underlying review
Chloe reissued missing tickets and kept the customer informed throughout.
“she reissued my tickets when they went missing”
Summary of underlying review
Replacement ticket sent within four minutes; communication was friendly and professional.
“A new ticket was sent within 4 minutes of my emailing them”
Summary of underlying review
Reviewer could not enter a discount code and found contact forms nonfunctional.
“there was no box in the ticket checkout section on the Ticketline website where you could enter a code.”
Summary of underlying review
Reviewer criticizes unexpectedly large service fees added at checkout.
“this Website just adds a Bigger and Bigger Service fee to the Tickets.”
Summary of underlying review
Refund denied without paid medical reports, making cancellation cover ineffective.
“Took out cancellation option but they want Doctor/Hospital reports.”
Summary of underlying review
Reviewer alleges an agreed refund was not received despite providing documentation.
“the amount of €170 was agreed to be refunded to me...I provided my bank details and have heard nothing”
Summary of underlying review
Reviewer says refund protection requires costly doctor's notes and seems ineffective.
“I paid refund protection but have just read t's and c's and already know it would cost me more for doctors note.”
Summary of underlying review
Reviewer asserts the refund add-on does not pay out except for serious illness.
“Absolute SCAM, they DO NOT pay out unless you have a serious illness”
Summary of underlying review
Reviewer alleges the company fails to refund cancelled events and acts unethically.
“not refunding the full cost of tickets when a event is cancelled”
Summary of underlying review
Reviewer warns cancellation protection is a scam and claims it never pays out.
“They NEVER pay out”
Summary of underlying review
Reviewer could not obtain a refund via any listed options; calls add-on pointless.
“it's a pointless add-on to your ticket(s) total.”
Summary of underlying review
Ticket is withheld until one week before the event and cannot be resold.
“Won't give me ticket until 1 week before concert”
Summary of underlying review
Reviewer reports very bad customer service and advises avoiding the company.
“Very bad customer service”
Summary of underlying review
Reviewer says electronic tickets can take up to 24 hours and criticizes printing charges.
“it might apparently take up to 24 hours to deliver electronic ticket”
Summary of underlying review
Reviewer paid for protection but was denied refund citing prior knowledge of a strike.
“They wont refund cos the say the rail strike was know about before the event!”
Summary of underlying review
Reviewer denied refund and says the insurance coverage is minimal and worthless.
“Don’t get caught out with the insurance as it covers you for very little”
Summary of underlying review
Reviewer says customers are left financially penalised when events are cancelled.
“If an event is cancelled, the people who were due to attend should not be left financially penalised”
Summary of underlying review
Reviewer accuses the company of avoiding direct refunds and reneging on fees paid.
“Charge you a supplementary fee to cover cancellations but do their utmost to renege on paying them.”
Summary of underlying review
Customer service was unhelpful and the reviewer doubts they will receive a refund.
“Useless customer service, cancelled event got told to wait till the band rescheduled the event”
Summary of underlying review
Reviewer calls the company a scam and criticizes required GP documentation demands.
“TOTAL SCAM, DO NOT USE THIS COMPANY”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TicketLite is an online ticketing platform that sells and distributes event tickets to consumers. People search for TicketLite reviews to evaluate its customer service, ticket delivery, refund processes, and pricing when buying tickets for concerts, sports, theater, and other live events. This summary synthesizes user feedback to help shoppers compare TicketLite with other ticket providers.