TicketSmarter functions as a resale marketplace offering electronic delivery and transfer options for a wide range of live events. Review patterns show the site and checkout are often fast and user‑friendly, and some customers report successful mobile transfers and competitive pricing. However, reviewers also describe issues that affected events—missing tickets, long customer‑service waits, obstructed views, and problems with discount codes. Prospective buyers should confirm seat location, read the event listing for transfer method, verify delivery timing, and document communications before and after purchase.
Examples from available reviews (Sep 2022 – Feb 2026).
Ordering tickets was very easy and straightforward.
“Very easy to order tickets”
Seats were obstructed and row information was not provided.
“Didn't get to pick row just section”
Seller never sent tickets and customer service failed to resolve.
“Never got the tickets”
Offers better tickets, lower fees, and easy MLB app transfers.
“Better tickets available than Ticket Master, lower fees and prices, and easy to use.”
Users report both timely, accurate ticket delivery and instances of missing, delayed, or incorrectly transferred tickets.
Some buyers note reasonable prices, discounts or fee‑saving promos; others complain of high fees or discount codes that did not work.
Most reviewers describe an easy, fast checkout and clear website; a minority report confusing offers, missing seat numbers, or last‑minute issues.
Ticket and event outcomes vary: several praise valid e‑tickets and good seats, while others report obstructed views or disappointing event experiences.
Communication is inconsistent: some get transfer confirmations and reminders, while others report long waits, missed callbacks or unclear emails.
Many customers are satisfied with purchases and ease of use; a notable portion report seat, delivery or customer‑service failures that hurt events.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently had a wonderful customer experience with TicketSmarter. I found their website to be user-friendly and easy to navigate, which made purchasing tickets for a concert that much simpler. The buying process was fast and efficient, allowing me to secure my seats within minutes. Additionally, the tickets arrived promptly and were exactly as described.
What impressed me most about TicketSmarter is their dedication to being an official secondary ticketing partner of ESPN Events as well as the title sponsor of the TicketSmarter Birmingham Bowl game. It's evident that they take pride in providing top-notch services not only to individual customers but also to large-scale events such as these.
Moreover, knowing that they are the Official Resale Partner of Rose Bowl Stadium gave me peace of mind when purchasing my concert tickets through them. I felt secure in my transaction and confident in receiving authentic event passes.
Overall, I highly recommend using TicketSmarter for any future event needs you may have - be it concerts, sports games or family outings. Their commitment to quality service translates into a positive experience for customers like myself every time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TicketSmarter is an online secondary ticket marketplace that lists resale tickets for concerts, sports, theater and other live events. The platform facilitates electronic ticket delivery and transfers and connects buyers with third‑party sellers and official resale inventories. Consumers researching TicketSmarter commonly compare seat locations, transfer methods (mobile wallets and venue apps), fees and refund or guarantee terms before purchase.