Reviews for uMobix indicate a product with many users reporting rich monitoring features and generally reliable operation. Customer support and named agents are frequently praised for responsiveness and problem resolution. However, multiple reviews describe billing issues, unauthorized charges, or refused refunds, and a minority report lengthy or failed installations. Consumers researching uMobix should review the company’s subscription and refund policies, monitor charges closely, and try to confirm device compatibility before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Company charged me multiple times and pressured me, but later refunded.
“They pressured me to remove my Trustpilot review, lied repeatedly”
Customer service was prompt and professionally addressed upgrade questions.
“The customer service is prompt and professional.”
After a year, reviewer finds app worth the money with comprehensive tracking.
“Worth the money!!”
Installation took over six hours and ultimately failed despite support.
“I took more than 6 1/2 hours to install.”
Support agents are frequently described as prompt and knowledgeable, but multiple reviewers report unresolved billing or refund disputes and inconsistent help.
Some users say the app is worth the cost, but several reviewers report unauthorized charges, refused refunds, or billing problems.
Most users report smooth setup and reliable tracking; a minority report long installation times or intermittent syncing and setup failures.
Reviewers frequently note comprehensive monitoring features and detailed data; occasional reports cite syncing or installation issues affecting reliability.
Live chat and named agents are often praised for quick, helpful replies; other reviewers describe missing confirmations or poor billing communication.
Many reviewers are satisfied with features and support, but a noticeable subset reports severe billing problems or difficult installations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Support handled an accidental purchase and issued a refund after proof.
“They handled it well”
iPhone updates aren't instant but app is dependable after adjusting.
“The updates on iphone aren't instant which threw me off at first.”
Setup was time-consuming but support helped and app performed well.
“Setup was a little timeconsumng but support helped and got me through it.”
Installed on kids' phones and worked well after quick setup for six months.
“I've had umobix on both my kids' phones for like 6 months now.”
One-month trial converted to recurring $49+ monthly charges without authorization.
“A trial for one month became a yearly subsciption without authirization”
VPN issues exposed target device and product failed, partial refund given.
“The VPN installed on the target device kept toggling on/off.”
Reviewer calls the site a scam and says it stole money and isn't helpful.
“they just rob money from you”
Company charged account without authorization despite non-membership.
“they keep taking money unauthorized out of your account”
Could not use product yet still had to pay for it.
“didnt recive ANYTHING bur still must pay”
Unable to install app, poor support, and refund was denied.
“I spent nearly 8 hours trying to get access onto the phone”
Setup failed and customer support blamed the user instead of helping.
“They will take your money fast and then blow you off”
App lacks real-time monitoring and refund request was refused.
“I asked for refund in less than 24 hours and they will not comply.”
Setup was quick and app worked well for Android.
“I was able to set everything up quickly”
Automatic renewal charged despite no use and refund was denied.
“they turned on automatic renewal amd changed my account for another month”
Unable to install app and refund denied despite extensive attempts.
“This is a fraud!”
App delivers promised information and customer service was great.
“This is by far the best smartphone monitoring app available.”
App caused phone crashes, battery drain, and refund was refused.
“It completely OVERHEATED it, drained the battery on the phone within 2 hours.”
I have just been scammed by a company named uMobix.com! Requested a refund and they refused to give me one even though I never used the software.
Pay particular attention to what this company does not do. They do NOT issue refunds as promised on both their website and on their sales page. I will have to get PayPal involved to get my money back!
I also contacted the company using an online form on their website (which they never replied). At least I got a "Sorry you feel this way" attitude but no refund was issued. What about fairness? They scam people out and they do not honor their word and refuse to refund money after the first day of use despite what is printed all over their website and sales page.
YOU SHOULD NEVER USE THE COMPANY!! BEWARE!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
uMobix is a commercial provider of smartphone monitoring software, offered as subscription-based apps for mobile devices. It is commonly marketed to parents and employers and is known for features such as location tracking, message and call access, and social-app monitoring. The company provides online support channels and live chat for technical and account assistance.