Reviews often mention fast turnarounds, responsive staff, and high-quality prints on shirts and sweatshirts. Many customers say uploading designs online is simple and that in-store help is useful. A smaller group describes canceled orders, refunds that never arrived, inconsistent colors, and wear issues. Together, these highs and lows leave a clear split in customer experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Order was cancelled, no refund received and emails went unanswered.
“The order was cancelled and the money was not returned to me.”
Delivery speed and print/garment quality were outstanding, with great service.
“Speed of delivery, garment and print quality were outstanding.”
Ordered four royal blue shirts but received different color blues instead.
“they came in different color blues.”
Excellent customer service and reasonable pricing created a great experience.
“Excellent customer service.”
Many reviews call out responsive staff, helpful guidance, and strong handling of rush orders. Customers often describe smooth support for design changes and repeat orders. One review mentions a rule against outside embroidery, but this comes up rarely.
Several customers say pricing feels reasonable for team and department orders. When people mention good value, they often also note dependable print and garment quality. A few low-rated orders tied to cancellations or color mistakes lowered value for those buyers.
Reviewers describe the online upload and customization tools as easy and accurate. In-store visits sound simple, with staff answering questions and confirming proofs. Repeat customers point to a consistent ordering process and quick turnaround.
Many reviews praise durability and crisp printing, with specific approval for sweatshirts and shirt prints. Other reviews report faded lettering and shirt colors that do not match. A small number also mention material choices such as preshrunk fabrics.
Many reviewers note quick, proactive communication and on-time shipping updates. A clear minority describe major breakdowns, including unanswered emails, refunds not issued after cancellations, and repeated unwanted messages. Positive communication comes up more often than negative feedback.
Most reviewers report high satisfaction tied to service, speed, and the final product. A clear minority describe cancellations, missing refunds, or product problems that led to very low ratings. These opposite outcomes create sharply mixed overall impressions.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Nonprofit was pleased with quality, professionalism, and timely delivery.
“Underground Printing delivered on all fronts.”
Order was cancelled, no refund received and emails went unanswered.
“The order was cancelled and the money was not returned to me.”
Customer praised excellent service and timely rush-order handling.
“EXCELLENT customer service!”
They do not accept outside embroidery but staff are very friendly.
“they do not take clothes from outside companies to embroider”
Shipping issues were promptly addressed and staff were proactive.
“they immediately responded and worked on the problem.”
Communication and attention to detail were remarkable; order arrived on time.
“The communication and attention to detail were remarkable.”
Order was canceled then delayed, and jacket lettering faded quickly.
“the lettering wasn't even a solid color”
In-person visit had reasonable prices and helpful staff.
“The associate was helpful and answered all my questions.”
Delivery speed and print/garment quality were outstanding, with great service.
“Speed of delivery, garment and print quality were outstanding.”
Excellent customer service and reasonable pricing created a great experience.
“Excellent customer service.”
Company made custom shirts easily with responsive helpful customer service.
“Working with this company was a complete breeze.”
Service met the college's request and staff were helpful throughout.
“Very helpful through the entire process.”
Reviewer reports repeated spam messages and strongly discourages doing business.
“They keep spamming the crap out of me.”
Staff member Isaac was supportive and handled multiple order changes well.
“Isaac was phenomenal!”
Design upload and customization were easy and follow-up ensured correctness.
“it was easy to upload and customize how we wanted the shirt to look.”
Was offered preshrunk materials and standard sizing for departmental shirts.
“Underground Printing offered preshrunk materials and normal size.”
Ordered four royal blue shirts but received different color blues instead.
“they came in different color blues.”
Reviewer praised sweatshirt quality after a year without problems.
“Such good quality!”
Communication was excellent, questions answered promptly, and shirts arrived on time.
“communication was excellent, they answered questions promptly”
Multiple repeat orders with consistently excellent customer service and integrity.
“their unbelievable customer service.”
Multiple orders with consistently great experiences and quick turnaround.
“Every experience has been great.”
My husband and I were planning a "holiday excursion" to commemorate our tenth wedding anniversary, and we decided to get identical t-shirts.
In my hometown, I looked online and discovered the Underground Printing website. I was impressed with everything about the website, which was really easy to browse, so I emailed them, and Christabel responded almost immediately.
as well as the overall idea of what we wanted our shirts to look like, and tell her what we had in mind for them.
We took advantage of the graphic design services provided by Underground Printing (which are included with your order) and, after several iterations, arrived at exactly what we were all looking for.
Christabel was a pleasure to deal with and was quite patient.
She not only assisted me in selecting the ideal shirt for myself and my husband, but she also ensured that the design was in keeping with our vision.
It was unquestionably a 5-star experience, as well as a 5-star product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Underground Printing makes custom apparel and accessories for individuals, teams, schools, and businesses. It offers several decoration options, including screen printing, embroidery, and direct-to-garment printing. Customers can order through an online design tool or visit a retail shop for in-person help and proofs. The company produces both one-off custom shirts and bulk orders for events, fundraisers, and branded merchandise.