In this small sample, Underground Printing receives both positive feedback for design support and website usability and a serious complaint about order cancellation and unresolved refunds. One reviewer highlighted responsive, patient staff and included graphic design iterations that produced a satisfactory product. Conversely, another review describes no email replies and a missing refund after cancellation, indicating potential issues with post-order support or billing resolution. Prospective customers may want to confirm refund and cancellation policies, retain invoices, and document communications when placing orders.
Examples from available reviews (Dec 2021 – Feb 2026).
Responsive design support led to exactly the shirts they wanted.
“It was unquestionably a 5-star experience, as well as a 5-star product.”
Order was cancelled, no refund received and emails went unanswered.
“The order was cancelled and the money was not returned to me.”
Reviews show included design assistance and attentive staff in one case, but also an order cancellation and an unresolved refund in another.
No clear pattern on price or perceived value in the sample; one review mentions a money/refund dispute rather than product value.
One reviewer described the website as easy to browse and design iterations as smooth; sample size is limited.
A single detailed review reports a five-star finished product after design iterations; other reviews do not comment on product quality.
Communication was praised in one review (fast, patient responses), while another review reports no replies to emails and unresolved invoice/refund issues.
Overall impressions are split: one customer describes a five-star experience, another reports a negative outcome tied to cancellation and refund problems.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Nonprofit was pleased with quality, professionalism, and timely delivery.
“Underground Printing delivered on all fronts.”
Order was cancelled, no refund received and emails went unanswered.
“The order was cancelled and the money was not returned to me.”
Customer praised excellent service and timely rush-order handling.
“EXCELLENT customer service!”
They do not accept outside embroidery but staff are very friendly.
“they do not take clothes from outside companies to embroider”
Shipping issues were promptly addressed and staff were proactive.
“they immediately responded and worked on the problem.”
Communication and attention to detail were remarkable; order arrived on time.
“The communication and attention to detail were remarkable.”
Order was canceled then delayed, and jacket lettering faded quickly.
“the lettering wasn't even a solid color”
In-person visit had reasonable prices and helpful staff.
“The associate was helpful and answered all my questions.”
Delivery speed and print/garment quality were outstanding, with great service.
“Speed of delivery, garment and print quality were outstanding.”
Excellent customer service and reasonable pricing created a great experience.
“Excellent customer service.”
Company made custom shirts easily with responsive helpful customer service.
“Working with this company was a complete breeze.”
Service met the college's request and staff were helpful throughout.
“Very helpful through the entire process.”
Reviewer reports repeated spam messages and strongly discourages doing business.
“They keep spamming the crap out of me.”
Staff member Isaac was supportive and handled multiple order changes well.
“Isaac was phenomenal!”
Design upload and customization were easy and follow-up ensured correctness.
“it was easy to upload and customize how we wanted the shirt to look.”
Was offered preshrunk materials and standard sizing for departmental shirts.
“Underground Printing offered preshrunk materials and normal size.”
Ordered four royal blue shirts but received different color blues instead.
“they came in different color blues.”
Reviewer praised sweatshirt quality after a year without problems.
“Such good quality!”
Communication was excellent, questions answered promptly, and shirts arrived on time.
“communication was excellent, they answered questions promptly”
Multiple repeat orders with consistently excellent customer service and integrity.
“their unbelievable customer service.”
Multiple orders with consistently great experiences and quick turnaround.
“Every experience has been great.”
My husband and I were planning a "holiday excursion" to commemorate our tenth wedding anniversary, and we decided to get identical t-shirts.
In my hometown, I looked online and discovered the Underground Printing website. I was impressed with everything about the website, which was really easy to browse, so I emailed them, and Christabel responded almost immediately.
as well as the overall idea of what we wanted our shirts to look like, and tell her what we had in mind for them.
We took advantage of the graphic design services provided by Underground Printing (which are included with your order) and, after several iterations, arrived at exactly what we were all looking for.
Christabel was a pleasure to deal with and was quite patient.
She not only assisted me in selecting the ideal shirt for myself and my husband, but she also ensured that the design was in keeping with our vision.
It was unquestionably a 5-star experience, as well as a 5-star product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Underground Printing is a U.S.-based custom apparel and printing company that provides online ordering and design services for group and individual apparel. Consumers often search for its t-shirt printing, custom design assistance, and order-management practices when comparing custom-print vendors.