Reviews Analyzed
2
We Collect & Analyze Reviews
Underground Printing
Experiences & Reviews
Underground Printing is a U.S.-based custom apparel and printing company that provides online ordering and design services for group and individual apparel. Consumers often search for its t-shirt printing, custom design assistance, and order-management practices when comparing custom-print vendors.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
22d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Reviews show included design assistance and attentive staff in one case, but also an order cancellation and an unresolved refund in another.
Share of mentions
Mixed
25%
💰
Value for money
No clear pattern on price or perceived value in the sample; one review mentions a money/refund dispute rather than product value.
Share of mentions
Mixed
0%
⚡
User experience
One reviewer described the website as easy to browse and design iterations as smooth; sample size is limited.
Share of mentions
Mixed
13%
🔧
Product quality
A single detailed review reports a five-star finished product after design iterations; other reviews do not comment on product quality.
Share of mentions
Mixed
13%
📞
Communication
Communication was praised in one review (fast, patient responses), while another review reports no replies to emails and unresolved invoice/refund issues.
Share of mentions
Mixed
25%
⭐
Overall experience
Overall impressions are split: one customer describes a five-star experience, another reports a negative outcome tied to cancellation and refund problems.
Share of mentions
Mixed
25%
Our Independent Methodology
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (December 2021 – October 2025).
T-Shirt Paintings
"My husband and I were planning a "holiday excursion" to commemorate our tenth wedding anniversary, and we decided to get identical t-shirts.
In my hometown, I looked online and discovered the Underground Printing website. I was impressed with everything about the website, which was really easy to browse, so I emailed them, and Christabel responded almost immediately.
as well as the overall idea of what we wanted our shirts to look like, and tell her what we had in mind for them.
We took advantage of the graphic design services provided by Underground Printing (which are included with your order) and, after several iterations, arrived at exactly what we were all looking for.
Christabel was a pleasure to deal with and was quite patient.
She not only assisted me in selecting the ideal shirt for myself and my husband, but she also ensured that the design was in keeping with our vision.
It was unquestionably a 5-star experience, as well as a 5-star product.
"
WillSmith & Beril Kens
Collected.reviews
Dec 16, 2021
Featured for: Positive product and website experience
No reply to emails and no refunds
"Be careful when buying. The order was cancelled and the money..."
windyletter
Trustpilot
Oct 01, 2025
Featured for: Order cancellation, invoice referenced
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
w
windyletter
trustpilot.com
Oct 01, 2025
No reply to emails and no refunds
Be careful when buying. The order was cancelled and the money...
WillSmith & Beril Kens
Collected.reviews
Dec 16, 2021
T-Shirt Paintings
My husband and I were planning a "holiday excursion" to commemorate our tenth wedding anniversary, and we decided to get identical t-shirts.
In my hometown, I looked online and discovered the Underground Printing website. I was impressed with everything about the website, which was really easy to browse, so I emailed them, and Christabel responded almost immediately.
as well as the overall idea of what we wanted our shirts to look like, and tell her what we had in mind for them.
We took advantage of the graphic design services provided by Underground Printing (which are included with your order) and, after several iterations, arrived at exactly what we were all looking for.
Christabel was a pleasure to deal with and was quite patient.
She not only assisted me in selecting the ideal shirt for myself and my husband, but she also ensured that the design was in keeping with our vision.
It was unquestionably a 5-star experience, as well as a 5-star product.
Conclusion
In this small sample, Underground Printing receives both positive feedback for design support and website usability and a serious complaint about order cancellation and unresolved refunds. One reviewer highlighted responsive, patient staff and included graphic design iterations that produced a satisfactory product. Conversely, another review describes no email replies and a missing refund after cancellation, indicating potential issues with post-order support or billing resolution. Prospective customers may want to confirm refund and cancellation policies, retain invoices, and document communications when placing orders.