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We Collect & Analyze Reviews

Upsie
Experiences & Reviews

Upsie was an online consumer protection provider that sold extended warranty and protection plans for electronics and household appliances. It operated through a digital storefront where customers purchased plans and submitted claims for repair reimbursement or replacement. People researching Upsie often look for details about claims handling, coverage terms, payment methods, and customer support responsiveness.

Overview & Key Metrics

Reviews Analyzed 29
Positive Sentiment 31%
Latest Review 12d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Reviews show a split: multiple users report fast, successful claims and reimbursements, while many others report delays, unresolved repairs, or claims left hanging.

Share of mentions
25%
Mixed
💰

Value for money

Some reviewers describe plans as affordable and reimbursements worthwhile; a smaller group says payout limitations or processing issues made coverage poor value.

Share of mentions
6%
Mixed

User experience

Several customers report an easy, quick claims process and clear instructions; others report confusing forms, repeated follow-ups, or long wait times to resolve claims.

Share of mentions
19%
Mixed
🔧

Product quality

Reviewers did not comment on the physical quality of products; feedback focuses on policy performance, claims handling and reimbursements rather than device quality.

Share of mentions
0%
Mixed
📞

Communication

Some users praise helpful, patient support and clear instructions; a larger set report unresponsive support, disconnected phone lines, or inability to cancel billing.

Share of mentions
22%
Weak

Overall experience

Overall impressions are mixed: many positive reports of quick claims and payouts, but numerous complaints about billing, company changes, and unreturned inquiries.

Share of mentions
27%
Mixed

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 29 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025

J
Jae Cho
trustpilot.com Oct 01, 2025

Ez claim

...

H
Harsha
trustpilot.com Oct 01, 2025

Affordable plans and seamless claim process

The plans are affordable for all different types or devices and appliances. The claim process was seamless,...

P
Paul Marcondes
trustpilot.com Oct 01, 2025

Great experience with Upsie

I had a great experience with Upsie. My claim was processed quickly and I received the funds in a matter of hours...

B
Brian
trustpilot.com Oct 01, 2025

I have used Upsie for the first time…

I have used Upsie for the first time and was my first time in making a claim. Upsie is like insurance for electronics including computers and mobile p...

L
Lee Heft
trustpilot.com Oct 01, 2025

No better way to protect your things!

Considering how many scams are out there, I can assure you Upsie is NOT one of them. Wonderful communication, with a s...

N
Naica
trustpilot.com Oct 01, 2025

Honestly that was the quickest and…

Honestly that was the quickest and easiest claim process I ever di...

A
Andy G
trustpilot.com Oct 01, 2025

Zero customer service and impossible to…

Zero customer service and impossible to cancel recurring billing via their contact form (there is no interactive cancellation method on the site,...

C
Consumer
trustpilot.com Oct 01, 2025

Worst customer service ever not even…

Worst customer service ever not even trying to make a claim just wanted to ask a coup...

G
Giuseppe Novello
trustpilot.com Oct 01, 2025

By far the worst experience your 3rd…

By far the worst experience your 3rd party warraty Akko is by far the worst of the worst!! Get maybe Bestbuy warranty is bit higher but wow...

n
norman weigen
trustpilot.com Oct 01, 2025

Great helpful customer service on a…

Great helpful customer service on a claim for my LG Dryer. When I first made the claim I was surprised to find that UPSIE was no longer operating and...

D
Drew Sunny
trustpilot.com Oct 01, 2025

I have file claim 30 days ago and…

I have file claim 30 days ago and nothing and it took me forever to locate to to fi...

J
Jack Fox
trustpilot.com Oct 01, 2025

unable to get a payout

In the end,I decided to drop my claim and just upgrade my device which will cost me $500. They did approve my claim but then the only way they can pay...

T
Tara Caravello
trustpilot.com Oct 01, 2025

USELESS

I purchased a protection plan for my Peloton bike in February of 2020 from Upsie. Luckily I haven't needed to use it until now. I went online to file...

N
NicoleS
trustpilot.com Oct 01, 2025

This company apparently doesn't even…

This company apparently doesn't even exist anymore, yet it sure...

J
John C Campbell
trustpilot.com Oct 01, 2025

Out of Business and Still Charging Me

Company cancelled my plan back in November. Now, they are charging me again. Everything I've read says they are...

N
Naprena Christian
trustpilot.com Oct 01, 2025

Upsie website is easy to navigate

Upsie website is easy to navigate, straight forward and customer friendly. I have used Upsie for the last 2-3 years...

A
Aaron Ekalo
trustpilot.com Oct 01, 2025

Paid for their 2 year warranty on my…

Paid for their 2 year warranty on my 65" LG OLED TV. TV was not functioning properly so I filed a claim in November 2023. We ar enow in Feb 2024 and a...

C
Customer
trustpilot.com Oct 01, 2025

No longer in Business

Don't answer email, phone number is disconnected. They still charged for a warranty but when I called phone number in the e...

X
Xxbean._ JellyxX
trustpilot.com Oct 01, 2025

I want a refund please

...

L
L Lewis
trustpilot.com Oct 01, 2025

Have two policies attempting to file a…

Have two policies attempting to file a claim- no response…. Number doesn’t wo...

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Conclusion

The supplied reviews present mixed experiences with Upsie. Multiple reviewers describe fast, straightforward claims, quick reimbursements, and helpful support staff. At the same time, many other reviewers report serious problems: inability to cancel recurring billing, unanswered support requests, missing claim follow‑up, and confusion after company changes. If you consider Upsie, watch for current contact and payout methods, preserve purchase and claim records, and check recent customer feedback about cancellations and claim settlements before buying.