Reviews Analyzed
29
We Collect & Analyze Reviews
Upsie
Experiences & Reviews
Upsie was an online consumer protection provider that sold extended warranty and protection plans for electronics and household appliances. It operated through a digital storefront where customers purchased plans and submitted claims for repair reimbursement or replacement. People researching Upsie often look for details about claims handling, coverage terms, payment methods, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
31%
Latest Review
12d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Reviews show a split: multiple users report fast, successful claims and reimbursements, while many others report delays, unresolved repairs, or claims left hanging.
Share of mentions
Mixed
25%
💰
Value for money
Some reviewers describe plans as affordable and reimbursements worthwhile; a smaller group says payout limitations or processing issues made coverage poor value.
Share of mentions
Mixed
6%
⚡
User experience
Several customers report an easy, quick claims process and clear instructions; others report confusing forms, repeated follow-ups, or long wait times to resolve claims.
Share of mentions
Mixed
19%
🔧
Product quality
Reviewers did not comment on the physical quality of products; feedback focuses on policy performance, claims handling and reimbursements rather than device quality.
Share of mentions
Mixed
0%
📞
Communication
Some users praise helpful, patient support and clear instructions; a larger set report unresponsive support, disconnected phone lines, or inability to cancel billing.
Share of mentions
Weak
22%
⭐
Overall experience
Overall impressions are mixed: many positive reports of quick claims and payouts, but numerous complaints about billing, company changes, and unreturned inquiries.
Share of mentions
Mixed
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 29 verified reviews (November 2021 – October 2025).
Affordable plans and seamless claim process
"The plans are affordable for all different types or devices and appliances. The claim process was seamless,..."
Harsha
Trustpilot
Oct 01, 2025
Featured for: mentions affordability and smooth claims
Great experience with Upsie
"I had a great experience with Upsie. My claim was processed quickly and I received the funds in a matter of hours..."
Paul Marcondes
Trustpilot
Oct 01, 2025
Featured for: fast payout and helpful staff
Out of Business and Still Charging Me
"Company cancelled my plan back in November. Now, they are charging me again. Everything I've read says they are..."
John C Campbell
Trustpilot
Oct 01, 2025
Featured for: charges after closure complaint
USELESS
"I purchased a protection plan for my Peloton bike in February of 2020 from Upsie. Luckily I haven't needed to use it until now. I went online to file..."
Tara Caravello
Trustpilot
Oct 01, 2025
Featured for: detailed account of lost coverage
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 29 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025
J
Jae Cho
trustpilot.com
Oct 01, 2025
Ez claim
...
H
Harsha
trustpilot.com
Oct 01, 2025
Affordable plans and seamless claim process
The plans are affordable for all different types or devices and appliances. The claim process was seamless,...
P
Paul Marcondes
trustpilot.com
Oct 01, 2025
Great experience with Upsie
I had a great experience with Upsie. My claim was processed quickly and I received the funds in a matter of hours...
B
Brian
trustpilot.com
Oct 01, 2025
I have used Upsie for the first time…
I have used Upsie for the first time and was my first time in making a claim. Upsie is like insurance for electronics including computers and mobile p...
L
Lee Heft
trustpilot.com
Oct 01, 2025
No better way to protect your things!
Considering how many scams are out there, I can assure you Upsie is NOT one of them. Wonderful communication, with a s...
N
Naica
trustpilot.com
Oct 01, 2025
Honestly that was the quickest and…
Honestly that was the quickest and easiest claim process I ever di...
A
Andy G
trustpilot.com
Oct 01, 2025
Zero customer service and impossible to…
Zero customer service and impossible to cancel recurring billing via their contact form (there is no interactive cancellation method on the site,...
C
Consumer
trustpilot.com
Oct 01, 2025
Worst customer service ever not even…
Worst customer service ever not even trying to make a claim just wanted to ask a coup...
G
Giuseppe Novello
trustpilot.com
Oct 01, 2025
By far the worst experience your 3rd…
By far the worst experience your 3rd party warraty Akko is by far the worst of the worst!! Get maybe Bestbuy warranty is bit higher but wow...
n
norman weigen
trustpilot.com
Oct 01, 2025
Great helpful customer service on a…
Great helpful customer service on a claim for my LG Dryer. When I first made the claim I was surprised to find that UPSIE was no longer operating and...
D
Drew Sunny
trustpilot.com
Oct 01, 2025
I have file claim 30 days ago and…
I have file claim 30 days ago and nothing and it took me forever to locate to to fi...
J
Jack Fox
trustpilot.com
Oct 01, 2025
unable to get a payout
In the end,I decided to drop my claim and just upgrade my device which will cost me $500. They did approve my claim but then the only way they can pay...
T
Tara Caravello
trustpilot.com
Oct 01, 2025
USELESS
I purchased a protection plan for my Peloton bike in February of 2020 from Upsie. Luckily I haven't needed to use it until now. I went online to file...
N
NicoleS
trustpilot.com
Oct 01, 2025
This company apparently doesn't even…
This company apparently doesn't even exist anymore, yet it sure...
J
John C Campbell
trustpilot.com
Oct 01, 2025
Out of Business and Still Charging Me
Company cancelled my plan back in November. Now, they are charging me again. Everything I've read says they are...
N
Naprena Christian
trustpilot.com
Oct 01, 2025
Upsie website is easy to navigate
Upsie website is easy to navigate, straight forward and customer friendly. I have used Upsie for the last 2-3 years...
A
Aaron Ekalo
trustpilot.com
Oct 01, 2025
Paid for their 2 year warranty on my…
Paid for their 2 year warranty on my 65" LG OLED TV. TV was not functioning properly so I filed a claim in November 2023. We ar enow in Feb 2024 and a...
C
Customer
trustpilot.com
Oct 01, 2025
No longer in Business
Don't answer email, phone number is disconnected. They still charged for a warranty but when I called phone number in the e...
X
Xxbean._ JellyxX
trustpilot.com
Oct 01, 2025
I want a refund please
...
L
L Lewis
trustpilot.com
Oct 01, 2025
Have two policies attempting to file a…
Have two policies attempting to file a claim- no response…. Number doesn’t wo...
Conclusion
The supplied reviews present mixed experiences with Upsie. Multiple reviewers describe fast, straightforward claims, quick reimbursements, and helpful support staff. At the same time, many other reviewers report serious problems: inability to cancel recurring billing, unanswered support requests, missing claim follow‑up, and confusion after company changes. If you consider Upsie, watch for current contact and payout methods, preserve purchase and claim records, and check recent customer feedback about cancellations and claim settlements before buying.