Customer feedback in this sample focuses on billing, cancellation, and support failures. Several reviewers report long-term charges (one repeatedly mentions 18 months) and no renewal notices, while another reports advertised device compatibility did not match reality. Before subscribing, check the written cancellation and refund policies, verify which devices are supported, and test account access and cancellation immediately. Keep documentation (screenshots, receipts) and monitor payment methods so you can dispute unexpected charges if necessary.
Examples from available reviews (Oct 2025 – Feb 2026).
Unable to cancel subscription and charged for 18 months.
“Awful customer service and complete scam”
Reviewer calls the app a scam and advises avoiding it.
“Really awful, just a scam, save yourself 15 bucks and look elsewhere”
Subscription auto-renewed and billed for 18 months without renewal notices.
“Not 1 email in the entire 18 months.”
App claims to track any device but only tracks signed-up devices.
“scammers they say any device and its just signed up devices”
Reviewers report repeated billing and problems canceling accounts, plus account access difficulties; support is described as unable or unwilling to resolve issues.
Multiple reviewers called the subscription poor value after unexpected recurring charges and advised avoiding the paid plan due to lack of refunds or notices.
Users describe problematic login and subscription flows that led to accidental long-term charges and frustration when trying to manage accounts.
At least one reviewer reported advertised compatibility was misleading, claiming the service only handled registered devices rather than 'any' device.
Reviews note a lack of renewal notices and support emails that fail to locate accounts or provide clear help for cancellations and disputes.
All sampled reviews express negative overall experiences, highlighting unexpected charges, poor support, and perceived misleading claims about the service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Quotes shortened · As of: February 2026
Payment descriptor shows MOOOTPAY.COM, making charges hard to trace.
“MOOOTPAY.COM DTP PRO”
Unexpectedly charged £29.99 shortly after a supposed £0.99 sign-up.
“charged me £29.99 2 days after signing up.”
Location tracking reported Central Australia instead of Point Cook, Melbourne.
“this site was telling me that it was somewhere in Central Australia”
App is accurate, simple, and does what it promises.
“Does exactly what it says on the tin.”
App helps parents track teens and relax through location and chat features.
“I feel more relaxed about them being independent”
Unable to cancel subscription and charged for 18 months.
“Awful customer service and complete scam”
Reviewer calls the app a scam and advises avoiding it.
“Really awful, just a scam, save yourself 15 bucks and look elsewhere”
Subscription auto-renewed and billed for 18 months without renewal notices.
“Not 1 email in the entire 18 months.”
App claims to track any device but only tracks signed-up devices.
“scammers they say any device and its just signed up devices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Device Tracker Plus is a subscription-based service offering device-tracking functionality through an app or online account. Consumers researching the company should check subscription terms, billing and cancellation policies, supported-device lists, and available customer support channels before subscribing.