Many customers mention fast replacements, warranties that get honored, and capable help for irrigation hardware. A consistent set of complaints focuses on eSIM activation problems, unreliable apps, and charges taken without usable service. Support experiences vary: plenty of reviewers praise helpful agents, while others describe bots or no replies on digital-service issues. That gap leaves hardware buyers more satisfied than digital-service users.
Examples from available reviews (Sep 2022 – Mar 2026).
Order fulfilled quickly and customer service was competent.
“Quick turnaround on my order and very competent customer service”
Customer says payment taken but eSIM not delivered and support unhelpful.
“Total scam! Do not use the app.”
App fails to save user input, making it unusable.
“terrible app never use it doesn't save ANYTHING you do on it!!!!!!!!!!!!11”
Reviewer considers the irrigation hose best on the market.
“The best water hose irrigation on the market 👍 !”
Reviews often point to quick shipping, effective troubleshooting, and speedy warranty replacements for physical products. Several also describe orders being held or eSIMs never arriving, with little timely follow-up.
Some reviewers call the plans and products affordable and say problems were fixed without extra cost. Others report money lost or duplicate charges when eSIMs wouldn’t activate and support didn’t help.
Hardware buyers often describe easy setup and dependable performance from timers, valves, and irrigation parts. Digital users report repeated activation failures, brief connections, or app crashes that blocked use.
Reviewers repeatedly describe irrigation hoses, brass valves, and related parts as sturdy and well-suited to the job. Several comments point to slow speeds and weak eSIM performance as the main quality issues on the digital side.
Many reviews mention fast, helpful replies and proactive steps from live support agents. Others specifically cite bots, no responses, or slow refunds tied to eSIM or app problems.
Good feedback centers on physical products and follow-through after purchase, including replacements and honored warranties. Bad feedback concentrates on eSIM activation, app breakdowns, and unresponsive support, leading to sharply split ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer alleges agents withheld their order and refused help.
“it’s like stealing from me”
Agent provided a quick, accurate response.
“a quick and spot on response.”
Customer pleased with customer care and assistance.
“I am very pleased with costumer care”
Product works as the description states.
“It works as stated.”
Order fulfilled quickly and customer service was competent.
“Quick turnaround on my order and very competent customer service”
Warranty honored and customer support provided a replacement code.
“I was surprised and am very greatful for the warranty and the customer service.”
Reviewer considers the irrigation hose best on the market.
“The best water hose irrigation on the market 👍 !”
eSIM worked reliably across Indonesia with fast 5G and easy top-ups.
“I would totally recommend this eSIM.”
Customer says payment taken but eSIM not delivered and support unhelpful.
“Total scam! Do not use the app.”
Order arrived on time and matched the correct part.
“The item I ordered arrived on time and was the right part.”
Products successfully repaired the irrigation system; easy fix.
“the products worked perfectly to repair my irrigation.”
Tech support replaced a defective unit after troubleshooting.
“they replaced my defective unit.”
Support showed immediate understanding and took action.
“Immediate understanding and action.”
Warranty honored quickly and the process was easy.
“They honored my product warranty in a speedy and very easy manor.”
Service troubleshooted issue, offered replacement, and delivered swiftly.
“Exceptional service for a minor issue”
Good experience requesting a replacement Gen2 WiFi hub.
“Good experience on requesting replacement for Gen2 wifi hub”
Customer service was helpful and attempted a parts replacement.
“CS Representative was helpful and did try to correct issue with replacement parts.”
Timer was easy to program and offered useful connectivity features.
“I like the Internet connectivity and the automatic weather delay.”
Controller failed and help desk sent a replacement, excellent service.
“we’ll need to send you a new one.”
eSIM stopped working and customer support bot was unhelpful and slow.
“customer service is terrible, an auto mated bot”
Company honored warranty and promptly sent replacement; brass valves high quality.
“The company was very fair in honoring the warranty, and the item was immediately sent out.”
Purchased plan failed to activate, charged twice, and received no support.
“I purchased a plan in Turkey, had activation issues, and received no response from customer support despite multiple attempts.”
Order delivered promptly and valve installed easily and functions.
“Installation of the new valve was easy and it is fully functional.”
Customer reports quick and easy service from the company.
“Great service, quick and easy”
Two eSIMs failed to activate but both refunds were issued after a week.
“they did refund both of them after a week.”
App fails to save user input, making it unusable.
“terrible app never use it doesn't save ANYTHING you do on it!!!!!!!!!!!!11”
Purchased eSIM didn't activate and customer support did not respond or refund.
“Please do not use orbit e-sim !! I have purchased a package and it did not activate!”
eSIM failed in Turkey and reviewer had to pay for EE data.
“Ended up having to pay 25 to EE to get some data.”
Customer reports a good overall experience.
“My experience was good”
Clear instructions and excellent connection service.
“Clear instructions, incredible connection service”
Support gave helpful and quick responses to questions.
“Helpful & quick responses to my questions”
Reviewer found the service economical with fast response.
“very economical and fast response”
Initial activation was complicated but coverage worked excellently afterwards.
“SO the coverage is excellent but initial setup “Not plugged and play”.”
Reviewer reports a very good experience and thanks.
“Very good thanks”
eSIM not working and reviewer fears losing their money.
“Not working at all I am sad may be I lose my money”
eSIM functioned briefly for thirty minutes before becoming blocked.
“eSIM only worked for about 30mins then blocked”
Product activated quickly and worked well.
“It worked well and fast activation”
Customer could not use the product and lost their money.
“I was not able to use it and my money gone for nothing”
Data was slow and videos would not load.
“Slow data, could not load videos”
Service worked instantly with fast internet and no roaming issues.
“Worked instantly. No roaming stress, just fast internet.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Orbit sells irrigation hardware and consumer connectivity products. Its lineup includes timers, valves, hoses, connected controllers, and eSIM data plans. It offers replacement parts and warranty support for its hardware and sells digital SIM products through its online channels. Customers use Orbit’s product pages, mobile apps, and support channels for activation and technical help.