Reviews repeatedly mention billing and cancellation issues, including charges after cancellation and refunds that arrive late or not at all. Many customers also describe unresolved technical problems and say warranty claims were denied when devices failed. Several reviewers report spotty connections and hotspots that show incorrect data usage. A smaller group points to fast international service and helpful customer support.
Examples from available reviews (Dec 2021 – Mar 2026).
Returned devices and canceled service but refund still not received two months later.
“I still don't have a refund.”
Company charged bank account without authorization despite auto-renew being off.
“even though auto renew is turned off”
Fast worldwide internet with monthly free 1GB and excellent support.
“Fast internet worldwide, free 1gb data every month for Solis 5g units.”
Customer had a painless hotspot experience with helpful customer care.
“The customer care at Skyroam has been amazing”
Many reviewers describe billing and cancellation troubles, including charges that continue after cancellation and refunds that take a long time. Several say warranty or repair promises were not kept. Multiple complaints also cite shipping delays and deliveries that customers say were mishandled or disputed.
Some customers say the plans did not match what was advertised, including reports that “unlimited” data was capped. Reviewers also mention unexpected double billing and losing “lifetime” benefits. One complaint says data was used immediately when the device powered on, which lowered the perceived value.
Users fault the app for not showing real-time usage and say it can be hard to navigate for less technical customers. Some reports link account migrations and plan changes to lost data. A minority describe setup as easy and plan management as fine.
Reviews repeatedly cite reliability issues, such as frequent dropouts and devices that only work some of the time. Several reviewers say the hardware reports data use incorrectly or struggles in remote areas. A few reviewers, though, report steady, fast connections from the same device models.
Support is described as uneven, with different answers about promotions and auto-renew rules. Several customers say refunds were denied even after they opted out and charges were applied again. A small number highlight clear, helpful exchanges with support staff.
Most reviews focus on problems with billing, refunds, and technical support that does not help. A smaller number praise worldwide connectivity and responsive customer care. Overall, the reviews split sharply between many low-rated experiences and fewer high-rated ones.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company couldn't resolve data logging issues and lacked technical support.
“Abysmal service.”
Returned devices and canceled service but refund still not received two months later.
“I still don't have a refund.”
Device never worked, no technical support, and cancellation disputed.
“Never worked, no tech support”
Warranty not honored and customer service was abysmal.
“The 1 year warranty means nothing to them.”
Ordered device didn't arrive and promised replacements/refunds were delayed.
“My Mobile Solis Hero Hotspot & Power Bank never arrived for more than 1 month.”
Company charged bank account without authorization despite auto-renew being off.
“even though auto renew is turned off”
Device consumes data immediately when powered on, wasting allowance.
“The Simo Solis Lite uses data as soon as it is switched on”
Purchased data wouldn't work and refund requests were ignored.
“Never got a refund or any useful customer service.”
Sale discount wasn't applied and support provided conflicting explanations.
“promo code is not required as it will be automatically applied at checkout”
Device unreliable in remote areas and data usage tracking misreports.
“works about 50% of the time”
Company charged subscriptions despite cancellation and provided inadequate refunds.
“They recharged $89. on my card.”
Advertised unlimited data was actually limited and pricing lacked transparency.
“it turns out the company only gives you 2 gb of data.”
Plans expensive, app doesn't show real-time usage, and support is slow.
“I can’t see my actual data usage in the app.”
Was billed twice and lifetime plan unexpectedly expired; support unhelpful.
“They billed me twice for x lifetime, and was not a lifetime”
Advertised express shipping but shipment was sent via slower USPS Ground.
“They advertise free 2-day express shipping and then send it 5-6 days USPS Ground.”
Account migration caused data loss and customer service was unhelpful.
“my 8gb+ balance become 1gb being updated into the new device”
Company became a costly, unusable service compared to its original form.
“This company is absolutely awful”
Fast worldwide internet with monthly free 1GB and excellent support.
“Fast internet worldwide, free 1gb data every month for Solis 5g units.”
Hotspots work but auto-renewals occur without clear pre-notifications.
“AUTO-RENEWAL FEES ARE NOT REFUNDABLE.”
Customer support was unhelpful and app not straightforward for non-savvy users.
“The app is not straightforward for anyone”
Five-year guarantee meaningless because no mobile engineers and support can't fix issues.
“their 5 year guarantee means nothing”
Company continued billing after cancellation and customer service was unhelpful.
“This company continues to bill after cancellation.”
Auto-renewal was reapplied and charged despite being turned off; refund refused.
“Solis turned it back on and billed me for another month of service”
Connection drops frequently and support offered impractical solutions.
“move the device closer to the city center”
Subscription cancellation failed and company continued charging monthly fees.
“they were still charging me $99 per month”
Faisa provided friendly attentive service and enhanced the dining experience.
“Faisa provided a very warm welcome and excellent service”
Device is unreliable and reviewer plans to return it and seek other service.
“It works like a teenager, when it feels like it.”
I am so happy that I found Skyroam. It was hard to find a hotspot that would work for me on the go, but I knew it had to be painless. With this Wi-FI hotspot, I can pay as I go and never have to worry about contracts or commitments again. The customer care at Skyroam has been amazing and they’ve helped me answer all of my questions quickly and efficiently. More importantly, they also have a variety of data plansto choose from. I would highly recommend this company to anyone who is looking for a on go Wi-Fi plan. 10/10 stars!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Skyroam makes portable WiFi hotspot devices and sells prepaid global data plans for travelers. Its lineup includes small hotspot units and combo hotspot/power bank models built for use across multiple countries. The service relies on virtual SIM routing so devices can connect to local mobile networks without a local SIM card. Customers purchase devices and data plans on Skyroam’s website and through select retail and online partners. Skyroam also offers online account tools plus support channels for activation and plan purchases.