Reviews Analyzed
29
We Collect & Analyze Reviews
Skyroam
Experiences & Reviews
Skyroam is a provider of portable mobile Wi‑Fi hotspots and global data plans aimed primarily at travelers. The company historically sells battery‑powered hotspot devices and offers both pay‑as‑you‑go and subscription data services for international and domestic use. Consumers researching Skyroam commonly look for device reliability, coverage, pricing and customer support experiences.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
28d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviewers report slow, unhelpful or dismissive customer support; a small number praise quick, effective responses.
Share of mentions
Weak
17%
💰
Value for money
Many reviewers describe pricing as opaque or expensive, citing unexpected charges, failed discounts or unrewarding refunds; a few note pay‑as‑you‑go flexibility.
Share of mentions
Weak
17%
⚡
User experience
Users report connectivity drops, frequent reconnections, app reporting delays and confusing account flows; some travelers still report functional use.
Share of mentions
Weak
17%
🔧
Product quality
Complaints focus on unreliable connections, devices shutting off, data accounting errors and activation failures; a minority report fast, usable hotspots.
Share of mentions
Weak
15%
📞
Communication
Frequent issues concern billing, unauthorized auto‑renewals, missing discounts, delivery/shipping discrepancies and slow or absent refund responses.
Share of mentions
Weak
14%
⭐
Overall experience
Overall review tone is negative for many users, driven by billing, support and reliability issues; a small share report positive performance.
Share of mentions
Weak
20%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 29 verified reviews (December 2021 – October 2025).
Wifi plan
"I am so happy that I found Skyroam. It was hard to find a hotspot that would work for me on the go, but I knew it had to be painless. With this Wi-FI hotspot, I can pay as I go and never have to worry about contracts or commitments again. The customer care at Skyroam has been amazing and they’ve helped me answer all of my questions quickly and efficiently. More importantly, they also have a variety of data plansto choose from. I would highly recommend this company to anyone who is looking for a on go Wi-Fi plan. 10/10 stars!"
Jennifer Scott
Collected.reviews
Dec 12, 2021
Featured for: Positive service and UX
If I could give 0 stars I would
"If I could give 0 stars I would. I wanted to use this while I traveled for my work. I very quickly found out that they are thieves. I bought an $89. U..."
Theresa
Trustpilot
Oct 01, 2025
Featured for: Billing and refund dispute
Working while traveling? Find another company
"My connection drops continuously, and after spending hours speaking with support, running around my house moving my router to every location they coul..."
Ariana
Trustpilot
Oct 01, 2025
Featured for: Connection reliability complaint
Deceitful advertising
"I recently bought a 20-day pass on my SIMO device during Labor Day sale for 25% discount. It was advertised in their email that a promo code is not re..."
T. Ortega
Trustpilot
Oct 01, 2025
Featured for: Deceptive promotion example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 29 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (9) · Quotes shortened · As of: October 2025
R
ROXANNE
trustpilot.com
Oct 01, 2025
I bought the Solis Light and it was…
I bought the Solis Light and it was delivered. Worked fine on the free GB, but when trying to use my purchsed GB would not accept them. Within a week...
T
T. Ortega
trustpilot.com
Oct 01, 2025
Deceitful advertising
I recently bought a 20-day pass on my SIMO device during Labor Day sale for 25% discount. It was advertised in their email that a promo code is not re...
D
Doreen Lee
trustpilot.com
Oct 01, 2025
terrible product terrible customer service
I have owned this unit for about 3 1/2 years. I would say it works about 50% of the time depending where you're located. if I'm someplace that is near...
T
Theresa
trustpilot.com
Oct 01, 2025
If I could give 0 stars I would
If I could give 0 stars I would. I wanted to use this while I traveled for my work. I very quickly found out that they are thieves. I bought an $89. U...
R
Robin Teacher
trustpilot.com
Oct 01, 2025
Expensive, Poor Quality, and useless Customer Support
I had been searching for a pocket wifi that would fit my needs as I travel overseas. I finallt settled on Solis/Simo after reading a bloggers review....
D
Deeana Garcia
trustpilot.com
Oct 01, 2025
I want to love it...
I really wanted to love this service — the concept is fantastic. Having WiFi wherever you go is a major plus, especially for someone like me who trave...
b
becky ta
trustpilot.com
Oct 01, 2025
Stay away from them
Stay away from them! I used to be on skyroam, so much better. Now Solis. They billed me twice for x lifetime, and was not a lifetime, it was with expi...
S
Sherie
trustpilot.com
Oct 01, 2025
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY! They advertise free 2-day express shipping and t...
D
DevilBee
trustpilot.com
Oct 01, 2025
I used to love it but not anymore
I used to love my solis devices, tat’s why i bought another 2 more (1 for friend), but they have one of the worst customer service (via Chat). My new...
S
Simone Garzella
trustpilot.com
Oct 01, 2025
I used to love Skyroam
I used to love Skyroam. This company is absolutely awful, a perfect embodiment of the current grifter economy: take a honest, trustful and...
R
Richstar
trustpilot.com
Oct 01, 2025
Fast Internet Worldwide
Fast internet worldwide, free 1gb data every month for Solis...
A
Aldayos
trustpilot.com
Oct 01, 2025
Works, but could have better business practice
I've had two models of their hotspot devices: Solis model HS400000 and the Solis lite. I've traveled and used the devices in various states in the U.S...
C
Chlorine Maureen
trustpilot.com
Oct 01, 2025
I will try to be balanced
I will try to be balanced. There is a helpline number …… 4 however the help they give is negligable, all I wanted was for someone to talk me through s...
C
Charles Croft Baker
trustpilot.com
Oct 01, 2025
Whether the product is better or worse…
Whether the product is better or worse than any other i can't comment! However their 5 year guarantee means nothing due to the fact if you have a prob...
R
RT
trustpilot.com
Oct 01, 2025
Continues to bill after cancellation
This company continues to bill after cancellation. FCC MVNO division should investigate their billing practices. Customer service is a joke. Throw you...
D
DenverSquare
trustpilot.com
Oct 01, 2025
watch out for unauthorized auto-renew
I turned off the auto-renew on the Solis when my home internet finally got hooked up and was surprised a month later when Solis turned it back on and...
A
Ariana
trustpilot.com
Oct 01, 2025
Working while traveling? Find another company
My connection drops continuously, and after spending hours speaking with support, running around my house moving my router to every location they coul...
S
Stacey Manley
trustpilot.com
Oct 01, 2025
I used Solis while traveling in Europe…
I used Solis while traveling in Europe this summer. It was adequate but only worked sometimes. I ended up purchasing a sim card for a router which wor...
S
Sara Kemal
trustpilot.com
Oct 01, 2025
Faisa provided a very warm welcome and…
Faisa provided a very warm welcome and excellent service—attentive,...
K
Kevin Mock
trustpilot.com
Oct 01, 2025
I got my sky Rome orange hockey puck…
I got my sky Rome orange hockey puck solace device from Patriot Mobile or through Patriot Mobile. It works like a teenager, when it feels like it. It...
Conclusion
Across the supplied reviews, common consumer concerns are recurring billing/auto‑renew problems, slow or ineffective customer support, and inconsistent device connectivity. A minority of reviewers report satisfactory performance and responsive service, especially for pay‑as‑you‑go use. If you consider Skyroam, check auto‑renew settings carefully, document orders and promotions, and test device connectivity before travel. For refund or billing disputes, keep chat transcripts and timestamps; several reviewers report difficulty resolving such issues.