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We Collect & Analyze Reviews

BookVIP
Experiences & Reviews

BookVIP is an online travel retailer that markets discounted vacation packages, hotel vouchers and promotional deals. Consumers typically interact via the company website and phone support, and offers sometimes involve timeshare presentations or third‑party booking partners. When researching BookVIP, look for terms like voucher expiry, refund policies, and booking availability to assess suitability for your travel needs.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 13d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Most reviews describe unprofessional or unhelpful staff, repeated booking problems, and unresolved service issues that affected trips.

Share of mentions
23%
Weak
💰

Value for money

Many reviewers report paying for packages or credits that could not be booked or refunded, with frequent bait‑and‑switch and extra‑fee complaints.

Share of mentions
19%
Weak

User experience

Few or no reviews comment on the website or app specifically, so online booking usability and checkout flow cannot be assessed from this set.

Share of mentions
0%
Mixed
🔧

Product quality

Several complaints cite poor hotel rooms, misdescribed or unavailable listings and in one case an allegedly non‑existent property; a minority report positive stays.

Share of mentions
8%
Weak
📞

Communication

Frequent reports of delayed, inconsistent or unreturned communications: missed callbacks, conflicting agent information, cancelled reservations and delayed refunds.

Share of mentions
23%
Weak

Overall experience

The dominant pattern is negative overall experiences—booking failures, refund disputes and perceived deceptive advertising; a few reviewers had acceptable outcomes.

Share of mentions
27%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
KL la
trustpilot.com Oct 01, 2025

Horrible customer service and policies…

Horrible customer service and polic...

N
Nermin Assad
trustpilot.com Oct 01, 2025

I had a very frustrating experience…

I had a very frustrating experience with BookVIP. I booked a room for 4 people, but when I called the hotel to confirm my reservation, they told me it...

L
Lizaan Jooste
trustpilot.com Oct 01, 2025

The staff at Vvip Bookings disgust me

The staff at Vvip Bookings disgust me, they are utterly unprof...

A
Andres
trustpilot.com Oct 01, 2025

If I could select 0 stars I will

If I could select 0 stars I will. We bought a package for Xcaret, when we were going to book it the first time they said that they were booked and tha...

K
Kevin
trustpilot.com Oct 01, 2025

Nothing is as it appears. Beware.

I booked a trip with Booksi, a timeshare preview, and was unhappy with the availability they offered after taking my money. I wrote a one-star trust p...

T
Tonya Griffin
trustpilot.com Oct 01, 2025

I used Bookvip on my first vacation to…

I used Bookvip on my first vacation to Villa Del Palmar in Cabo San Lucas. Its not a scam at all. The only thing you have to do is a 90 minute timesha...

G
Gigi
trustpilot.com Oct 01, 2025

Bookingvip.com complete scammers!!!

I'm sorry to say so strong,but BOOKINGVIP.COM complete SCAMMERS!! I bought a hotel, that never could book, called more than 5 times, would always get...

L
LaToria Davis
trustpilot.com Oct 01, 2025

Avoid at all cause

Avoid at all cause. Don't book with these people. If you like to lose your money go for it. I book with these people and they couldn't meet in of my a...

R
Raju Varma
trustpilot.com Oct 01, 2025

Scam over Scam.

Scam over Scam.. I gave very bad feedback on BookVIP and they called me as if they want to resolve my issue. They reffered to someother company called...

D
Diana Munoz
trustpilot.com Oct 01, 2025

Not worth it

BookVIPplus.com. does not give you the cash credits all at once to pay for a hotel. They only allow you to reserve 2 and 3 star...

M
Mark Ballou
trustpilot.com Oct 01, 2025

Still have my $599

Still have my $599. Have had it for about 4-5 years. Can’t go anywhere in US by being a single man. Must go out of the country....

A
Ann Wenzell
trustpilot.com Oct 01, 2025

Bait and switch

Bait and switch. They will sell you a cheap vacation and when you go to book they will tell you there is no availability BUT (!) for more money, they...

Y
Yuan Wang
trustpilot.com Oct 01, 2025

I do not recommended Bookvip

I do not recommended this website because I do not want to be hated for that recommendation. I booked a trip through them about 7 weeks before our vac...

M
Marguerite Muller
trustpilot.com Oct 01, 2025

I booked a supposedly a trip to…No Go Westgate

I booked a supposedly a trip to Westgate Cocoa Beach Resort. Was told it was good for 18 months. I have been trying since October & despite having e-m...

G
Gilbert Sambolin
trustpilot.com Oct 01, 2025

Worse than Bait and Switch= give you nothing!

Worse than Bait and Switch! Travel Bookings was the entity listed on my credit card, when I reserved hotel rooms, and charged $216. The phone 888-849-...

M
Maria Rita
trustpilot.com Oct 01, 2025

Bought a vacation package for Cancun…

Bought a vacation package for Cancun Mexico. In May 2022 they said I have 18 months to use it, I called, and isked if I can switch to a vacation in th...

A
A&D
trustpilot.com Oct 01, 2025

Unable to accommodate dates, STILL waiting on refund owed 17 days now.....

I attempted to book a vacation almost 6 months in advance and was told they could not accommodate any of my date requests after already paying for it....

R
Robert J
trustpilot.com Oct 01, 2025

Avoid! Same scheme as unsold.com, which is now out of business.

The people behind it (not allowed to mention name here, but you can research yourself) seems to have run a similar scheme before under unsold.com. Uns...

A
Angeline
trustpilot.com Oct 01, 2025

Problem sorted

Update on review. I contacted Bookingvip again via email and a week later i finally got a response. I got my full refund this past week. They paid me...

M
MP
trustpilot.com Oct 01, 2025

BookVIP.com and Unsold.com share the same owners

And yet another update! Trustpilot who we are supposed to trust are now demanding that I remove the name of one of their co-owners who was involved in...

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Conclusion

Across the reviews provided, most customers report negative outcomes: inability to book advertised properties, requests for extra fees, long refund waits, and inconsistent agent information. Concrete examples include claims of $200 nightly upcharges, advertised packages becoming unavailable, and one reviewer receiving a refund after repeated follow‑up. A small number of reviewers report satisfactory stays when attending a timeshare presentation and securing the advertised hotel. If you consider BookVIP, verify voucher expiry and booking restrictions, ask for written confirmation of room type and fees, and keep all payment and correspondence records to support any refund requests.