Many reviews describe paid bookings that were not honored, followed by refunds that were hard or impossible to get. Customers also report surprise fees and charges they did not authorize after purchase. A smaller group says they eventually received refunds or had a satisfactory resort stay after repeated follow-ups. Attempts to reach support are often described as unanswered or redirected to other companies.
Examples from available reviews (Nov 2021 – Feb 2026).
Could not book reserved hotel and could not obtain refund.
“Paid almost $800 and can not get neither hotel, nor money back.”
Reviewer reports unauthorized recurring charges linked to the company's buttons.
“they have been taking a monthly amount from his account without his knowledge”
No way to contact company to apply credits for a booked vacation.
“There is ZERO way of contacting BookVip.”
After persistence, reviewer received full refund and the issue was resolved.
“I got my full refund this past week.”
Several reviews claim reservations fell through while payments were kept. Others describe slow refunds, being handed off to other companies, or being asked to pay extra after already paying. A few say refunds came only after extended follow-up.
Some reviewers say the advertised discounts disappeared once higher rates or limited credits were applied. They describe bait-and-switch tactics and credits usable only at low-rated hotels. Positive remarks about straightforward value are rare.
Reviewers describe long, unexpected presentations and booking changes that upended travel plans. Many complaints point to expectations set at purchase not matching what followed. A few isolated reviews mention enjoyable resort stays, but they are uncommon.
Few reviews focus on room or resort quality. Some criticize room conditions, while a small number praise particular resorts. Mentions of product quality are limited compared with complaints about service and communication.
Many reviews mention calls not returned, emails left unanswered, or being redirected to other companies. Several customers say they could not find a dependable way to schedule travel or use credits. A small share also points to long wait times for refund responses.
Most reviews center on bookings that did not work out and disputes over charges or refunds. A minority report that issues were resolved or that they had satisfactory stays after persistence. Overall, the feedback contrasts many unresolved complaints with a smaller number of resolved or positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · bbb.org (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Was charged additional fees despite having paid the package in full.
“I had to pay another $400+ to book my fully paid vacation.”
Reviewer reports unauthorized recurring charges linked to the company's buttons.
“they have been taking a monthly amount from his account without his knowledge”
Customer service was horrible and policies were not disclosed.
“Horrible customer service and policies not stated anywhere.”
Reservation was mismanaged, causing confusion and unexpected fees.
“they told me I had to pay $200 extra per night”
Staff were unprofessional and reviewer would not recommend them.
“The staff at Vvip Bookings disgust me”
Repeated changes and false advertising made booking impossible.
“They promote FALSE advertising in their web page”
Discount offer was applied against inflated prices, giving minimal savings.
“offered a $300 hotel discount if I revised my review.”
Enjoyed the resort despite attending a 90-minute timeshare seminar.
“I loved the resort the people were super nice”
Could not book reserved hotel and could not obtain refund.
“Paid almost $800 and can not get neither hotel, nor money back.”
Company couldn't accommodate reservations and refused to refund.
“and also refused to give a refund”
Reviewer alleges follow-up interactions led to another suspected scam.
“they are asking all details and my credit card info.”
Credits are restricted and only low-rated hotels are bookable.
“They only allow you to reserve 2 and 3 star (or worse) hotels”
Paid credit remains unusable and refund requests were denied.
“Won’t give me back my money.”
Offers prove unavailable and customers are pressured to pay more.
“Bait and switch.”
Poor communication, long timeshare presentation, and confusing third-party involvement.
“it was 3 hours and a half, wasted a whole half day of our vacation.”
Reservation was unbookable and company no longer books the resort.
“we don't book Westgate Resort any more”
Reservation handling involved multiple entities and resulted in financial loss.
“By twisting up names, using shell companies, BOOKVIP.com gets away with cheating consumers.”
Transferred booking to another company and paid extra for a fake resort.
“when I called the resort in Nevada it doesn't exist, it's fake.”
Refund was delayed and communication was poor, though refund arrived later.
“Received refund of $1,515.00 on my card after 23 total DAYS!!!”
Company allegedly repeated a prior scheme and refunds remain unpaid.
“Still awaiting refund of two hotel vouchers, totalling EUR 511.”
After persistence, reviewer received full refund and the issue was resolved.
“I got my full refund this past week.”
Reviewer alleges shared ownership with failed company and nonpayment issues.
“they share the same ownership as BookVIP.com”
Reservation canceled and reviewer lost most of their payment without refund.
“basically lost my whole $600”
Promises broken, purchased package unused, and reviewer faced harassment.
“They lied from beginning to end.”
Bait-and-switch prevented booking and refund was not provided.
“DO NOT USE THIS SCAM COMPANY”
Calls are unanswered or routed to different companies with no resolution.
“when someone do answer it’s a different company”
No way to contact company to apply credits for a booked vacation.
“There is ZERO way of contacting BookVip.”
Unable to book a paid vacation and charged additional unexpected fees.
“Beginning to realize I was scammed!”
Multiple contact attempts failed; dates remain unscheduled and unresponsive.
“I’ve sent numerous of emails trying to get my dates scheduled and have yet to get a response.”
Paid reservation remains unconfirmed and the company is not following up.
“I have been sending messages for 15 days asking them to make my reservation, but no one is following up”
Company unresponsive and reviewer requests refund for an unused package.
“They will gladly take your money, never provide the hotel vacation”
Our first-time visit to Mexico was through BookVIP.com. Being so busy at work, I had no time to visit the travel agency’s offices and when I found BookVIP.com, I was super happy. I contacted them through the toll-free number on their websites and explained the kind of destination I wanted and the hotel. They assured me all that was available. It sounded great because it was within the range of my budget. I did my part and we finalized everything. We looked forward and eagerly waited for the day of travel which finally arrived. It all started well and we arrived at our destination safely and on time. However, when we got to the hotel, I felt like I would immediately call and ask for a refund. The rooms were pathetic. They were just ordinary rooms with low-quality bedding and poor ventilation. I complained to the customer care manager who kept saying they were getting us into another hotel until the five nights were over and returned home. I felt I wasted my resources in terms of money and time traveling with them. They are unfit for the industry.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BookVIP runs an online travel booking platform listing hotels and vacation packages. Users can check availability, buy packages, and receive booking confirmations or vouchers. The platform pulls rates from hotels, resorts, and third-party suppliers to display offers. BookVIP takes online payments and offers support through channels such as email and phone for booking help and voucher redemption.