Reviews Analyzed
21
We Collect & Analyze Reviews
BookVIP
Experiences & Reviews
BookVIP is an online travel retailer that markets discounted vacation packages, hotel vouchers and promotional deals. Consumers typically interact via the company website and phone support, and offers sometimes involve timeshare presentations or third‑party booking partners. When researching BookVIP, look for terms like voucher expiry, refund policies, and booking availability to assess suitability for your travel needs.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
13d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviews describe unprofessional or unhelpful staff, repeated booking problems, and unresolved service issues that affected trips.
Share of mentions
Weak
23%
💰
Value for money
Many reviewers report paying for packages or credits that could not be booked or refunded, with frequent bait‑and‑switch and extra‑fee complaints.
Share of mentions
Weak
19%
⚡
User experience
Few or no reviews comment on the website or app specifically, so online booking usability and checkout flow cannot be assessed from this set.
Share of mentions
Mixed
0%
🔧
Product quality
Several complaints cite poor hotel rooms, misdescribed or unavailable listings and in one case an allegedly non‑existent property; a minority report positive stays.
Share of mentions
Weak
8%
📞
Communication
Frequent reports of delayed, inconsistent or unreturned communications: missed callbacks, conflicting agent information, cancelled reservations and delayed refunds.
Share of mentions
Weak
23%
⭐
Overall experience
The dominant pattern is negative overall experiences—booking failures, refund disputes and perceived deceptive advertising; a few reviewers had acceptable outcomes.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Scam over Scam.
"Scam over Scam.. I gave very bad feedback on BookVIP and they called me as if they want to resolve my issue. They reffered to someother company called..."
Raju Varma
Trustpilot
Oct 01, 2025
Featured for: Alleges scams and third-party referrals
I used Bookvip on my first vacation to…
"I used Bookvip on my first vacation to Villa Del Palmar in Cabo San Lucas. Its not a scam at all. The only thing you have to do is a 90 minute timesha..."
Tonya Griffin
Trustpilot
Oct 01, 2025
Featured for: Positive resort experience; timeshare seminar
Unable to accommodate dates, STILL waiting on refund owed 17 days now.....
"I attempted to book a vacation almost 6 months in advance and was told they could not accommodate any of my date requests after already paying for it...."
A&D
Trustpilot
Oct 01, 2025
Featured for: Delayed refund, eventual resolution
Travel to Mexico
"Our first-time visit to Mexico was through BookVIP.com. Being so busy at work, I had no time to visit the travel agency’s offices and when I found BookVIP.com, I was super happy. I contacted them through the toll-free number on their websites and explained the kind of destination I wanted and the hotel. They assured me all that was available. It sounded great because it was within the range of my budget. I did my part and we finalized everything. We looked forward and eagerly waited for the day of travel which finally arrived. It all started well and we arrived at our destination safely and on time. However, when we got to the hotel, I felt like I would immediately call and ask for a refund. The rooms were pathetic. They were just ordinary rooms with low-quality bedding and poor ventilation. I complained to the customer care manager who kept saying they were getting us into another hotel until the five nights were over and returned home. I felt I wasted my resources in terms of money and time traveling with them. They are unfit for the industry."
Melanie Hadley
Collected.reviews
Nov 16, 2021
Featured for: Poor hotel quality and service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
KL la
trustpilot.com
Oct 01, 2025
Horrible customer service and policies…
Horrible customer service and polic...
N
Nermin Assad
trustpilot.com
Oct 01, 2025
I had a very frustrating experience…
I had a very frustrating experience with BookVIP. I booked a room for 4 people, but when I called the hotel to confirm my reservation, they told me it...
L
Lizaan Jooste
trustpilot.com
Oct 01, 2025
The staff at Vvip Bookings disgust me
The staff at Vvip Bookings disgust me, they are utterly unprof...
A
Andres
trustpilot.com
Oct 01, 2025
If I could select 0 stars I will
If I could select 0 stars I will. We bought a package for Xcaret, when we were going to book it the first time they said that they were booked and tha...
K
Kevin
trustpilot.com
Oct 01, 2025
Nothing is as it appears. Beware.
I booked a trip with Booksi, a timeshare preview, and was unhappy with the availability they offered after taking my money. I wrote a one-star trust p...
T
Tonya Griffin
trustpilot.com
Oct 01, 2025
I used Bookvip on my first vacation to…
I used Bookvip on my first vacation to Villa Del Palmar in Cabo San Lucas. Its not a scam at all. The only thing you have to do is a 90 minute timesha...
G
Gigi
trustpilot.com
Oct 01, 2025
Bookingvip.com complete scammers!!!
I'm sorry to say so strong,but BOOKINGVIP.COM complete SCAMMERS!! I bought a hotel, that never could book, called more than 5 times, would always get...
L
LaToria Davis
trustpilot.com
Oct 01, 2025
Avoid at all cause
Avoid at all cause. Don't book with these people. If you like to lose your money go for it. I book with these people and they couldn't meet in of my a...
R
Raju Varma
trustpilot.com
Oct 01, 2025
Scam over Scam.
Scam over Scam.. I gave very bad feedback on BookVIP and they called me as if they want to resolve my issue. They reffered to someother company called...
D
Diana Munoz
trustpilot.com
Oct 01, 2025
Not worth it
BookVIPplus.com. does not give you the cash credits all at once to pay for a hotel. They only allow you to reserve 2 and 3 star...
M
Mark Ballou
trustpilot.com
Oct 01, 2025
Still have my $599
Still have my $599. Have had it for about 4-5 years. Can’t go anywhere in US by being a single man. Must go out of the country....
A
Ann Wenzell
trustpilot.com
Oct 01, 2025
Bait and switch
Bait and switch. They will sell you a cheap vacation and when you go to book they will tell you there is no availability BUT (!) for more money, they...
Y
Yuan Wang
trustpilot.com
Oct 01, 2025
I do not recommended Bookvip
I do not recommended this website because I do not want to be hated for that recommendation. I booked a trip through them about 7 weeks before our vac...
M
Marguerite Muller
trustpilot.com
Oct 01, 2025
I booked a supposedly a trip to…No Go Westgate
I booked a supposedly a trip to Westgate Cocoa Beach Resort. Was told it was good for 18 months. I have been trying since October & despite having e-m...
G
Gilbert Sambolin
trustpilot.com
Oct 01, 2025
Worse than Bait and Switch= give you nothing!
Worse than Bait and Switch! Travel Bookings was the entity listed on my credit card, when I reserved hotel rooms, and charged $216. The phone 888-849-...
M
Maria Rita
trustpilot.com
Oct 01, 2025
Bought a vacation package for Cancun…
Bought a vacation package for Cancun Mexico. In May 2022 they said I have 18 months to use it, I called, and isked if I can switch to a vacation in th...
A
A&D
trustpilot.com
Oct 01, 2025
Unable to accommodate dates, STILL waiting on refund owed 17 days now.....
I attempted to book a vacation almost 6 months in advance and was told they could not accommodate any of my date requests after already paying for it....
R
Robert J
trustpilot.com
Oct 01, 2025
Avoid! Same scheme as unsold.com, which is now out of business.
The people behind it (not allowed to mention name here, but you can research yourself) seems to have run a similar scheme before under unsold.com. Uns...
A
Angeline
trustpilot.com
Oct 01, 2025
Problem sorted
Update on review. I contacted Bookingvip again via email and a week later i finally got a response. I got my full refund this past week. They paid me...
M
MP
trustpilot.com
Oct 01, 2025
BookVIP.com and Unsold.com share the same owners
And yet another update! Trustpilot who we are supposed to trust are now demanding that I remove the name of one of their co-owners who was involved in...
Conclusion
Across the reviews provided, most customers report negative outcomes: inability to book advertised properties, requests for extra fees, long refund waits, and inconsistent agent information. Concrete examples include claims of $200 nightly upcharges, advertised packages becoming unavailable, and one reviewer receiving a refund after repeated follow‑up. A small number of reviewers report satisfactory stays when attending a timeshare presentation and securing the advertised hotel. If you consider BookVIP, verify voucher expiry and booking restrictions, ask for written confirmation of room type and fees, and keep all payment and correspondence records to support any refund requests.