Reviews often point to weak customer support and inconsistent service on the property. Players mention app glitches and disputed game payouts. A smaller number of guests highlight helpful agents, fast bank withdrawals, and the loyalty program. Several comments also call out dirty rooms and amenities that were closed or noisy.
Examples from available reviews (Nov 2021 – Feb 2026).
Reservation canceled, charged, and loyalty points removed unexpectedly.
“They also told all my points away as a diamond plus member.”
Longtime member faced verification delays and unhelpful customer service.
“I've waited for 9 days for a 24 hour wait period on a supervisor to call me.”
I called today to get tickets to Colin Cloud at Harrahs Las Vegas. We had a young lady help us on the phone, her name was Nicki with Caesar's entertai...
“I called today to get tickets to Colin Cloud at Harrahs Las Vegas. We had a young lady help us on the phone, her name was Nicki with Caesar's entertai...”
Reviewer alleges rigged games, poor payouts, and unhelpful support.
“Your casino is rigged and corrupt, worst casino online with poor game payouts and no scatters.”
Several reviewers say reservations were canceled or rebooked, followed by surprise charges and removed loyalty points. They describe rude interactions at check-in, bars, and with security, along with housekeeping misses and long waits to check in. Some guests also report tense run-ins with security and threats of being removed.
A few reviews from longtime members praise Caesars Rewards and certain hotel perks. More comments focus on billing problems, such as double charges, stopped bonuses, and promotions not being honored. Positive notes on value show up, but less often than complaints about charges and promotions.
Users repeatedly mention problems on mobile and web, including frequent disconnects, login failures, and very slow performance. Players also describe long stretches of spins without wins and gameplay frustration. People who got fast withdrawals describe a very different, positive experience.
Several guests report dirty rooms, missing amenities, closed pools, and construction noise affecting their stay. Gaming complaints include tight slots, alleged rigging, and weak payouts across games. A smaller share of reviews describe smooth stays and dependable payouts.
Reviewers describe long waits for verification, calls routed offshore, and trouble reaching the front desk. Multiple accounts allege winnings were delayed or held, promotions were not delivered, and customer service felt unhelpful or outsourced. Several reports also mention accessibility issues and inquiries about parking or accounts going unanswered.
Reviews split between high ratings that credit specific agents, quick withdrawals, and loyalty perks, and low ratings centered on cancellations, billing fights, poor service, and disputed payouts. Complaints most often target customer service and room conditions. Positive experiences appear, but not as often as service and communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reservation was canceled, then rebooked at a much higher price.
“the reservation was cancelled and the hotel has no excuses or reasons why.”
Local property has tight slots, reduced benefits, and unresponsive hosts.
“The slots are unbelievably tight, with endless dead spins”
Reviewer states Caesars declined with outdated hotels and poor service.
“Caesars has gone seriously downhill.”
Poor staff behavior and rewards reduced despite significant spending.
“rude bartenders and security personal check in staff seemed miserable”
Provides a reliable, well-managed experience with good rewards.
“Caesars Entertainment delivers a strong overall experience”
Agent Nicki was polite, professional, knowledgeable, and secured a discount.
“She was really polite, professional and knowledgeable.”
Reviewer spent $5,000 and experienced mostly dead spins, no payouts.
“99% of my spins actually 99.9 word totally dead spins”
VIP member lost over $200,000 and stopped receiving bonuses.
“I was member for over 5 years lost over 200 thousand dollars”
Winnings were held after a fee and transfer delayed two weeks.
“It has been 2 weeks now and no word.”
Reservation canceled, charged, and loyalty points removed unexpectedly.
“They also told all my points away as a diamond plus member.”
Won significant money and experienced fast, reliable withdrawals.
“There withdrawals take 15m to git my bank account”
App frequently disconnects and is extremely slow and unusable.
“plays slower than dial up Internet.”
Room was dirty, amenities missing, and pool closed during stay.
“The room was not clean and in a state of disrepair.”
Longtime member faced verification delays and unhelpful customer service.
“I've waited for 9 days for a 24 hour wait period on a supervisor to call me.”
Room not cleaned for two days and staff failed to deliver towels.
“They haven't cleaned our room for two days in a row now.”
Remote tower location, poor amenities, morning construction noise, double charge.
“to top it all off, Caesars has charged me TWICE for the reservation.”
Login often fails and support chat is ineffective and useless.
“Cant log on 9 out of ten times.”
Reviewer alleges rigged games, poor payouts, and unhelpful support.
“Your casino is rigged and corrupt, worst casino online with poor game payouts and no scatters.”
Sportsbook failed to honor promotions and misled customers.
“they won’t follow through with any of their promotions or offers.”
Reviewer encountered rude staff and nonexistent customer service.
“Customer Service nonexistent.”
Outsourced customer service and poor staff behavior across properties.
“THE WORST CUSTOMER SERVICE EVER”
Account created without verification and company failed to remove it.
“Someone signed me up, and they do not do any checks that a signup is genuine.”
Calls are routed offshore, preventing guests from reaching front desk.
“you cannot call the front desk at a ceasars property from your room.”
Long check-in, room issues, and guests threatened by security staff.
“we were threatened to be removed from the property for trespassing”
Company ignored disabled parking concerns and offered inadequate solutions.
“In other words they completely IGNORED my question”
Longtime platinum member praises rewards program and hotel benefits.
“the total rewards program is the best in the business,by far...”
My first time visiting Las Vegas and Caesars Entertainment.com made my stay enjoyable. First, it's situated in a good location in the middle of everything. You can't beat their nice rooms and their customer service is on top-notch! Mentioned that food, toilets, pools, and entertainment is second to none in Vegas. They are very concerned about your entertainment. I just hated my stay had to end soon 😪 but I'll certainly go back soon. It is the best hotel in Las Vegas. I loved it and my stay. Highly recommended. Thanks, Caeser's entertainment.com so so much for great services and entertainment!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Caesars Entertainment runs casino resorts, hotels, and sportsbooks across the United States. It operates gaming floors, hotel rooms, entertainment venues, restaurants, and meeting spaces at major properties, including locations in Las Vegas. Caesars offers a loyalty program, Caesars Rewards, where members earn and redeem points on stays, gaming, and dining. The company also supports online and mobile casino and sportsbook platforms alongside its in-person properties. Teams handle hotel operations, gaming compliance, and customer service.