The collected reviews show recurring consumer concerns about customer service responsiveness, billing/fee issues, and room or app reliability. Multiple guests reported housekeeping failures, unexpected charges, slow or non‑responsive support and sportsbook or casino disputes; a subset also reported app login problems and slow game loading. At the same time a few reviews describe reliable rewards benefits and quick withdrawals. If you plan to use Caesars Entertainment services, document bookings and transactions, confirm cancellation and fee policies, and verify account communications; check recent, location-specific reviews and support channels before booking.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer alleges rigged games, poor payouts, and unhelpful support.
“Your casino is rigged and corrupt, worst casino online with poor game payouts and no scatters.”
Remote tower location, poor amenities, morning construction noise, double charge.
“to top it all off, Caesars has charged me TWICE for the reservation.”
Won significant money and experienced fast, reliable withdrawals.
“There withdrawals take 15m to git my bank account”
Longtime platinum member praises rewards program and hotel benefits.
“the total rewards program is the best in the business,by far...”
Many reviews describe poor frontline service: slow or no response, removed VIP privileges, missed housekeeping and rude or unhelpful staff interactions.
Reviewers report fees and charges that felt unjustified: resort and parking fees, double charges, lost gambling stakes and limited or missing bonuses.
Users report app and site problems: frequent disconnects, login failures, slow game loading and occasional smooth, fast withdrawal experiences for some.
Guests cite room and amenity issues: unclean rooms, missing toiletries, construction noise, rough linens, and concerns about game payouts or fairness.
Frequent complaints about delayed, missing or ineffective responses from support, unfulfilled promotions, signup/unsubscribe issues and slow payment follow-ups.
Overall impressions skew negative: booking, stay and account management problems dominate, though a minority praise rewards and fast payouts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reservation was canceled, then rebooked at a much higher price.
“the reservation was cancelled and the hotel has no excuses or reasons why.”
Local property has tight slots, reduced benefits, and unresponsive hosts.
“The slots are unbelievably tight, with endless dead spins”
Reviewer states Caesars declined with outdated hotels and poor service.
“Caesars has gone seriously downhill.”
Poor staff behavior and rewards reduced despite significant spending.
“rude bartenders and security personal check in staff seemed miserable”
Provides a reliable, well-managed experience with good rewards.
“Caesars Entertainment delivers a strong overall experience”
Agent Nicki was polite, professional, knowledgeable, and secured a discount.
“She was really polite, professional and knowledgeable.”
Reviewer spent $5,000 and experienced mostly dead spins, no payouts.
“99% of my spins actually 99.9 word totally dead spins”
VIP member lost over $200,000 and stopped receiving bonuses.
“I was member for over 5 years lost over 200 thousand dollars”
Winnings were held after a fee and transfer delayed two weeks.
“It has been 2 weeks now and no word.”
Reservation canceled, charged, and loyalty points removed unexpectedly.
“They also told all my points away as a diamond plus member.”
Won significant money and experienced fast, reliable withdrawals.
“There withdrawals take 15m to git my bank account”
App frequently disconnects and is extremely slow and unusable.
“plays slower than dial up Internet.”
Room was dirty, amenities missing, and pool closed during stay.
“The room was not clean and in a state of disrepair.”
Longtime member faced verification delays and unhelpful customer service.
“I've waited for 9 days for a 24 hour wait period on a supervisor to call me.”
Room not cleaned for two days and staff failed to deliver towels.
“They haven't cleaned our room for two days in a row now.”
Remote tower location, poor amenities, morning construction noise, double charge.
“to top it all off, Caesars has charged me TWICE for the reservation.”
Login often fails and support chat is ineffective and useless.
“Cant log on 9 out of ten times.”
Reviewer alleges rigged games, poor payouts, and unhelpful support.
“Your casino is rigged and corrupt, worst casino online with poor game payouts and no scatters.”
Sportsbook failed to honor promotions and misled customers.
“they won’t follow through with any of their promotions or offers.”
Reviewer encountered rude staff and nonexistent customer service.
“Customer Service nonexistent.”
Outsourced customer service and poor staff behavior across properties.
“THE WORST CUSTOMER SERVICE EVER”
Account created without verification and company failed to remove it.
“Someone signed me up, and they do not do any checks that a signup is genuine.”
Calls are routed offshore, preventing guests from reaching front desk.
“you cannot call the front desk at a ceasars property from your room.”
Long check-in, room issues, and guests threatened by security staff.
“we were threatened to be removed from the property for trespassing”
Company ignored disabled parking concerns and offered inadequate solutions.
“In other words they completely IGNORED my question”
Longtime platinum member praises rewards program and hotel benefits.
“the total rewards program is the best in the business,by far...”
My first time visiting Las Vegas and Caesars Entertainment.com made my stay enjoyable. First, it's situated in a good location in the middle of everything. You can't beat their nice rooms and their customer service is on top-notch! Mentioned that food, toilets, pools, and entertainment is second to none in Vegas. They are very concerned about your entertainment. I just hated my stay had to end soon 😪 but I'll certainly go back soon. It is the best hotel in Las Vegas. I loved it and my stay. Highly recommended. Thanks, Caeser's entertainment.com so so much for great services and entertainment!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Caesars Entertainment is a major U.S. hospitality and gaming company operating casino resorts, hotels and online wagering platforms across North America. The company runs large destination properties (including Las Vegas resorts) and maintains a loyalty program for repeat guests. Consumers searching for Caesars Entertainment reviews often look for information on hotel stays, casino games, sportsbook transactions, customer service and rewards program experiences.