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We Collect & Analyze Reviews

Caesars Entertainment
Experiences & Reviews

Caesars Entertainment is a major U.S. hospitality and gaming company operating casino resorts, hotels and online wagering platforms across North America. The company runs large destination properties (including Las Vegas resorts) and maintains a loyalty program for repeat guests. Consumers searching for Caesars Entertainment reviews often look for information on hotel stays, casino games, sportsbook transactions, customer service and rewards program experiences.

Overview & Key Metrics

Reviews Analyzed 30
Positive Sentiment 10%
Latest Review 14d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Many reviews describe poor frontline service: slow or no response, removed VIP privileges, missed housekeeping and rude or unhelpful staff interactions.

Share of mentions
19%
Weak
💰

Value for money

Reviewers report fees and charges that felt unjustified: resort and parking fees, double charges, lost gambling stakes and limited or missing bonuses.

Share of mentions
18%
Weak
⚡

User experience

Users report app and site problems: frequent disconnects, login failures, slow game loading and occasional smooth, fast withdrawal experiences for some.

Share of mentions
5%
Mixed
🔧

Product quality

Guests cite room and amenity issues: unclean rooms, missing toiletries, construction noise, rough linens, and concerns about game payouts or fairness.

Share of mentions
10%
Weak
📞

Communication

Frequent complaints about delayed, missing or ineffective responses from support, unfulfilled promotions, signup/unsubscribe issues and slow payment follow-ups.

Share of mentions
21%
Weak
⭐

Overall experience

Overall impressions skew negative: booking, stay and account management problems dominate, though a minority praise rewards and fast payouts.

Share of mentions
27%
Weak

View all 30 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 30 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (10) · Quotes shortened · As of: October 2025

T
TERRI
trustpilot.com Oct 01, 2025

They are a rip off 99.9% loss

From about June 7th to June 11th I did a test with Caesars and horseshoe but mainly Caesars over those days I spent $5,000 and 99% of my spins actuall...

a
apple Sauce
trustpilot.com Oct 01, 2025

I was member for over 5 years lost over…

I was member for over 5 years lost over 200 thousand dollars, I was on vip program and they took me off cause I asked for new host o...

B
Brian L Dunlap
trustpilot.com Oct 01, 2025

This is for sport book betting

This is for sport book betting. Better said we had to pay $455. Before she could release winnings once paid she said it would take a week to transfer...

J
Jc
trustpilot.com Oct 01, 2025

This happened in Blackhawk LADYLUCK…

This happened in Blackhawk LADYLUCK casino: Canceled NYE one night stay the day before and incurred a $72.10 on credit card within the allowed timefra...

P
Paul Arman
trustpilot.com Oct 01, 2025

Won the most money on this site fast withdrawals

Won the most money on this site with half the games offered vs other sites. There withdrawals take...

M
Matthew Bramos
trustpilot.com Oct 01, 2025

I've played a lot of online gaming and…

I've played a lot of online gaming and this app is by far the worst out there. I've never been disconnected from a server so many times in my life. It...

J
Jason
trustpilot.com Oct 01, 2025

Not what I'd Expect from the Caesar's Name

This was my first experience with Caesar's Entertainment. I stayed at the Flamingo, so expectations were neutral. Several disappointments have me re-t...

M
Matt Howell
trustpilot.com Oct 01, 2025

If I could give negative stats I would

If I could give negative stars I would, customer service sucks, they can’t answer questions and can’t find the fix for any problem, I’ve been a reward...

M
Madhusanka Liyanage
trustpilot.com Oct 01, 2025

Do not book. No house keeping. Worst customer support

Wa are now staying in Paris hotel. They haven't cleaned our room for two days in a row now. I called 10 times to get fresh towels. Even after 4 hours...

J
Janeese Cervantes
trustpilot.com Oct 01, 2025

DO NOT RESERVE VERSAILLES TOWER!

First off, we stayed in the new Versailles Tower, which is NOT at the Paris hotel, but is located way in the back of the Horseshoe Hotel and Casino. I...

D
D Colinet
trustpilot.com Oct 01, 2025

Cant log on 9 out of ten times

Cant log on 9 out of ten times. Have to use locator most every time. Constantly rejects your password so you have to reset it. Spend at least twenty m...

C
C.D.
trustpilot.com Oct 01, 2025

I want to inform everyone about my…

I want to inform everyone about my experience playing on Caesars Sportsbook Ontario casino and hope you don’t experience the scum game plays, the wors...

J
Jessica
trustpilot.com Oct 01, 2025

Terrible Sports Book

Terrible sports book they won’t follow through with any of th...

M
Marti Sauers
trustpilot.com Oct 01, 2025

I Vowed to Never Step Foot in a Caesars Property and I've kept my Vow

Since Caesars keeps sending me offers and reminding me that I won't ever step foot in a Caesars property again, any property, I am posting this review...

F
Faye Champ
trustpilot.com Oct 01, 2025

THE WORST CUSTOMER SERVICE EVER i’ve…

THE WORST CUSTOMER SERVICE EVER i’ve complained before several times Caesars REWARDS CUSTOMERS SERVICE ON PHONE EVEN WORST THAN IN PERSON. From Las Ve...

e
exraflad
trustpilot.com Oct 01, 2025

Illegal sign up

Someone signed me up, and they do not do any checks that a signup is genuine. Emailed them to remove me which they have failed to do. I don't u...

A
Angry former Customer
trustpilot.com Oct 01, 2025

Worst customer experience of all time

Worst customer experience of all time. Ceasars has decided to outsource ALL of their customer service. Anytime you call a property, your call is answe...

A
Alek Robbins
trustpilot.com Oct 01, 2025

Poor service experience with hotel

Poor service experience with check in, the room, and being threatened by security. Management was rude as well We checked in yesterday and it took ove...

D
DA
trustpilot.com Oct 01, 2025

No discounts for disabled

I asked their customer service what are the parking fees for DISABLED people. Here is their reply: "It is my pleasure to assist with your parking inqu...

j
james weaber
trustpilot.com Oct 01, 2025

a platinum member..the total rewards…

a platinum member..the total rewards program is the best in the business,by far...the benefits are outstanding and i stay in their hotels..for 15 year...

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Conclusion

The collected reviews show recurring consumer concerns about customer service responsiveness, billing/fee issues, and room or app reliability. Multiple guests reported housekeeping failures, unexpected charges, slow or non‑responsive support and sportsbook or casino disputes; a subset also reported app login problems and slow game loading. At the same time a few reviews describe reliable rewards benefits and quick withdrawals. If you plan to use Caesars Entertainment services, document bookings and transactions, confirm cancellation and fee policies, and verify account communications; check recent, location-specific reviews and support channels before booking.