Review summaries repeatedly point to breakdowns in booking, refunds, and support after purchase. Several reviewers describe long stretches with no replies and payments that stay unresolved. Allegations include tickets never issued, customers pushed into chargebacks, and one claim of fraudulent listings. The provided reviews show no clear positive pattern.
Examples from available reviews (May 2021 – Mar 2026).
City.Travel did not respond for about five months causing booking problems.
“they did not answer us over ~5 months”
Paid for a flight but received no ticket or refund, forced to chargeback.
“I paid for a round-trip flight and never received my ticket.”
When flights are canceled or rescheduled, City.Travel provides no assistance.
“you are left alone.”
Reviewer accuses City.Travel of fraud, fake flights, and data collection.
“Risk of fraud and money loss.”
Several reviews describe getting little or no help after cancellations or schedule changes. Some customers say they had to sort out transfer problems themselves. Multiple summaries also mention support making promises that are not followed through.
Reviewers describe paying for flights but not receiving tickets, then turning to chargebacks. One review says an airline issued a refund, but the company did not pass it along. These accounts repeatedly connect payment events to outcomes that remain unresolved.
Multiple summaries describe booking attempts that fail or become difficult. Reviewers call the overall experience negative and mention long delays before anything gets resolved. Several accounts highlight frustration with how the transaction process works on the platform.
One review directly accuses the company of fraudulent listings and deceptive practices. It appears only once in the summaries, making it a limited but serious allegation. No other reviews highlight accuracy or authenticity in a positive way.
One review reports getting no response for about five months. Other summaries mention refund or ticket questions going unanswered and follow-ups being ignored. Communication failures show up repeatedly as the reason issues stay unresolved.
Across the summaries, satisfaction stays consistently low and operational problems repeat. This set includes no sign of positive, high-rating feedback. Most reports focus on unresolved payments, missing tickets, and weak after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Quotes shortened · As of: March 2026
Booking didn't work out and overall experience was bad.
“Booked a trip with them and didn't workout well for me.”
City.Travel did not respond for about five months causing booking problems.
“they did not answer us over ~5 months”
Company promises reduced refunds then ignores refund requests.
“once you'll need refund you'll regret dealing with them.”
Paid for a flight but received no ticket or refund, forced to chargeback.
“I paid for a round-trip flight and never received my ticket.”
Airline processed refund but City.Travel did not issue or respond.
“City.Travel has not issued the refund or responded to my inquiries for several weeks.”
When flights are canceled or rescheduled, City.Travel provides no assistance.
“you are left alone.”
Reviewer accuses City.Travel of fraud, fake flights, and data collection.
“Risk of fraud and money loss.”
If transfers fail, City.Travel leaves customers to resolve issues themselves.
“If the transfer did not connect - it's not their problem - you are on you own.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
City Travel is an online travel agency that arranges flight bookings, hotel reservations, and ground transfers. It runs a web booking platform and takes electronic payments through common processors. City Travel handles ticket issuance and itinerary confirmations, and works with airlines and other travel suppliers. Support is usually offered by email and phone for changes and refund requests.