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We Collect & Analyze Reviews

City Travel
Experiences & Reviews

City Travel is a travel booking provider that handles reservations and ticketing for trips and flights. This profile aggregates customer feedback and submitted messages about the company, which can include verified traveler reports and unrelated marketing submissions. When researching City Travel, look for transaction details (booking reference, travel dates) and official contact channels to verify claims.

Overview & Key Metrics

Reviews Analyzed 121
Positive Sentiment 0%
Latest Review 12d
Overall Rating
1.0

Our Analysis

🎯

Service quality

Both reviewers described operational problems: booking data errors and at least one cancelled connecting flight that disrupted travel plans.

Share of mentions
25%
Weak
💰

Value for money

One reviewer reported an out‑of‑pocket correction fee after the company’s booking error, indicating negative perceived value in that case.

Share of mentions
13%
Weak

User experience

Reviewers reported negative user experiences: trips that did not work out and frustration with resolving issues through the company.

Share of mentions
25%
Weak
🔧

Product quality

No reviews addressed the tangible quality of a product or packaged service; there is insufficient data to assess product-level quality.

Share of mentions
0%
Mixed
📞

Communication

One reviewer reported no response for approximately five months across website and phone channels, forcing airline intervention to resolve issues.

Share of mentions
13%
Weak

Overall experience

Both explicit reviewer entries described an overall negative experience and at least one strongly discouraged future use of the company.

Share of mentions
25%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 121 reviews

All Customer Reviews

Sources: Collected.reviews (119) · Trustpilot (2) · Quotes shortened · As of: October 2025

R
Robert Arden
trustpilot.com Oct 01, 2025

Booked a trip with them and didn't…

Booked a trip with them and didn't work...

A
Alan Celestino
trustpilot.com Oct 01, 2025

Name/surname swapped - no answer over 5 months +...

My wife bought tickets from Russia to Brazil. Her name and surname got swapped in their system (not our fault). Moreover, one of the connecting flight...

L
Lula Theissen
Collected.reviews Sep 29, 2025

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V
Vasily Kichigin Leach
Collected.reviews Sep 02, 2025

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V
Vasily Kichigin Branson
Collected.reviews Aug 21, 2025

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V
Vasily Kichigin Laroche
Collected.reviews Aug 17, 2025

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H
Hung Blanchette
Collected.reviews Aug 03, 2025

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V
Vasily Kichigin Tew
Collected.reviews Jul 28, 2025

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B
Brian And Dee Ortega
Collected.reviews Jul 18, 2025

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E
Efren Dodge
Collected.reviews Jul 17, 2025

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J
Jessica Sigler
Collected.reviews Jul 16, 2025

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O
Omar Edouard
Collected.reviews Jul 11, 2025

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B
Brian And Dee Brannon
Collected.reviews Jun 15, 2025

Do you Have Tiktok account?

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See you there!

Regards

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L
Latisha Mungomery
Collected.reviews May 26, 2025

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Katharina Smalley
Collected.reviews May 25, 2025

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Wade Scammell
Collected.reviews May 13, 2025

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J
Josette Ormond
Collected.reviews May 09, 2025

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Regards

Awals

J
Jessica Larson
Collected.reviews Apr 28, 2025

I will be your professional virtual assistant

Hi,

I'm Jessica, a highly-skilled Administrative Assistant offering comprehensive support to Busy Professionals, Executives, Entrepreneurs, Leaders, and Brands. I streamline your workload by managing daily tasks like web research, data entry, email support, social media management, graphic design, lead generation, and other Administrative tasks. I provide exceptional service, exceeding your expectations, and I'm available daily for your long-term needs, making me your ideal business partner.



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V
Valentin Moen
Collected.reviews Apr 28, 2025

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T
Trista Sonnier
Collected.reviews Apr 26, 2025

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Conclusion

Available reviewer evidence is very limited and leans negative: two recent customer reports cite booking mistakes, a cancelled connection, long non-response, and an extra charge to fix a name error. Many other entries on the same feed are marketing solicitations rather than customer feedback, which complicates straightforward assessment. If you plan to book with City Travel, verify passenger name fields immediately, keep all booking confirmations, and confirm remedy processes and costs in writing. When issues arise, contact the operating airline directly as a parallel step and retain records of all communications for dispute or refund requests.