Customers often praise fast, hands-on support and a smooth checkout that sends vouchers right away. Several reviewers say they bought vouchers for experiences with no available dates or faced last-minute cancellations. Some purchases ran into technical issues such as duplicate charges and gift emails that failed, arrived late, or went to the wrong person. Reviews show a clear split between easy buying and trouble redeeming.
Examples from available reviews (Nov 2021 – Feb 2026).
Agent Lufti provided speedy, clear communication and booked the experience within 48 hours.
“confirmation sent within 48 hours of my first email.”
Purchase was quick, easy, issued instant gift certificate, and met expectations.
“provided a gift certificate instantly”
Purchased voucher without available dates and now needs a refund.
“there are no dates/times available for me to use my voucher.”
Website error caused double charge and recipient did not receive link.
“Got error messages but still was charged twice.”
Many reviews name specific agents who quickly sorted out booking, password, and refund problems. A smaller group describes cancelled bookings and fraud claims left unresolved, which disrupted travel plans. Positive reviews frequently single out support staff by name.
Several reviewers point to a distinctive selection of experiences and occasional discounts as key value. A minority says limited ability to redeem and a hard redemption process lowered the value. Positive accounts also mention using coupons and receiving quick refunds.
Many comments describe a fast, simple purchase process and gift certificates issued instantly. Repeated complaints focus on paying before booking, unavailable dates, and a booking system that doesn’t update in real time. Negative reports also mention delayed voucher emails and a return page that doesn’t work.
When bookings go through, reviewers describe strong on-site experiences and guides who know their stuff. Another group reports vouchers not being accepted, overcrowded events, or last-minute cancellations. Positive experience stories are common when redemption succeeds.
When customers speak with an agent, they often describe the communication as clear, quick, and helpful. Automated and scheduled messages sometimes fail, including emails going to the buyer instead of the recipient and missing the requested delivery date. Some reviewers praise chat for fixing booking issues, while others describe support that doesn’t respond.
Reviews show a sharp divide: many customers report easy purchases, quick support, and enjoyable activities. A notable minority runs into limited availability, transaction errors, and refund or delivery problems that block redemption. Overall impressions hinge on whether redemption works without technical or scheduling problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was told about this site by my brother when I was trying to buy a gift for my dad’s 70th birthday. I found the site pleasant and easy to navigate. Cloud 9 Living made my shopping for a gift FUN! It was lifesaver for me. Their customer services is out of the world fabulous and genuine. My dad was so thrilled with the gift and thinks I am the best daughter. :) I'm excited to see how he likes his gift. The prices are great and I have been extremely happy with everything about this site. Thanks Cloud 9 for making me look good!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cloud 9 Living runs an e-commerce site selling experience gift vouchers and e-gift certificates. The site lists experiences run by local and regional third-party operators and takes payment through its online checkout. It emails digital vouchers, and customers can manage them through online account tools. Support is available via chat and email for booking help and account problems.