FlightGuru
Experiences & Reviews
FlightGuru is presented as an online travel intermediary that facilitates flight bookings and related travel services. Consumers researching FlightGuru reviews typically look for information on booking accuracy, fares, refunds, and customer support. When evaluating this provider, check ticket terms, refund and change policies, and compare quoted fares directly with airline listings and established OTAs.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report unhelpful or aggressive staff, inconsistent support and chronic issues resolving cancellations or refunds.
Value for money
Numerous complaints describe advertised fares as inaccurate, unexpected extra charges, and alleged upselling or bait-and-switch pricing.
User experience
A small number of users report payment failures and inability to book online, requiring phone support; sample size is limited.
Product quality
Several reports describe incorrect bookings, class downgrades, missing reservations or wrong tickets that disrupted travel plans.
Communication
Frequent mentions of unanswered calls, ignored messages, conflicting information and poor updates about refunds or booking status.
Overall experience
Overall sentiment skews negative: many customers describe stressful, costly or unreliable booking experiences, though some praise agents.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Avoid this company โ classic bait-and-switch scam
"They advertise a super cheap ticket. When you try to pay, it โfails.โ Then they ask you to call โ and suddenly the ticket is โno longer availableโ โ b..."
Avoid like the plague
"Avoid like the plague. This company is a scam. They will confirm flights and send paperwork confirming details to then book the completely wrong fligh..."
Rachel at Flight Guru was AMAZING!
"Rachel at Flight Guru was AMAZING! Had a mix up over times and layovers but it was all sorted out with a lot of laughter. In my opinion Rachel deserve..."
Group booking
"As a group booking I was finding it hard to get flights but I contacted M..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
Avoid this company โ classic bait-and-switch scam
They advertise a super cheap ticket. When you try to pay, it โfails.โ Then they ask you to call โ and suddenly the ticket is โno longer availableโ โ b...
Bad service
My flight was cancelled and...
Rachel at Flight Guru was AMAZING!
Rachel at Flight Guru was AMAZING! Had a mix up over times and layovers but it was all sorted out with a lot of laughter. In my opinion Rachel deserve...
Group booking
As a group booking I was finding it hard to get flights but I contacted M...
Can't book online and when you callโฆ
Can't book online and when you call they'll ask you...
Fake price
Fake price, charging extra price then what i...
Disappointed, letdown, and hurt
I paid 2400 for a a return ticket. I needed to change my date because my mother was ill. They then tried to charge me 1100 more I ended up getting a s...
Scammers
Please when you read my review. Please be wise and avoid Flight Guru!!! Not to be trusted. I arrived at the Rui Montego Bay check-in to be told by sta...
What a great experience
What a great experience. Paul could not have been more helpful. Good flight options, good competiti...
Harry was our contact
Harry was our contact Booked flights to America ( premium class) No! We were in economy half of the journey th...
Chris was most helpful thank you
Chris was most h...
Stressful.
I had reason to cancel my flight to the Philippines which was scheduled for December 3rd but suffered a injury at home which makes it impossible to fl...
I booked a return flight for my motherโฆ
I booked a return flight for my mother to spend 2 months in the UK. When she got here, her passport was stamped for 6 months. I rang the consultant Se...
Paid the price they wanted and alreadyโฆ
Paid the price they wanted and already sent me an e-mail and charged $25 mo...
Amateur outfit
Amateur outfit! I have requested several times for them to remove my details from their text list!!! Fallen on deaf e...
Being reported to Trading Standards.
Being reported to Trading Standards. Called Flight Guru this morning to book flights to Jakarta. Tickets being advertised on their website at ยฃ769.00...
Bunch of cowboys!!!
Bunch of cowboys!!! Alex is most unhelpful, booked tickets to India via Gulf Air, with wife and daughter travelling last night. Alex promised he would...
They are not genuine
They are not genuine. The fare showing on th...
Do NOT book with the Flights Guru
I booked my flights with this company 2 months ago. This was a BIG MISTAKE. Firstly, travel consultant Rio overcharged me a great deal. Secondly, he c...
Avoid like the plague
Avoid like the plague. This company is a scam. They will confirm flights and send paperwork confirming details to then book the completely wrong fligh...
Conclusion
Customer reports show recurring issues with advertised fares, unexpected additional charges, and frequent communication or refund failures. Several reviewers describe booking errors that led to travel disruption or extra costs, while a smaller set of reviews praise individual agents for good service. For consumers considering FlightGuru, verify fare and refund terms in writing, compare prices with the airline, and request clear booking confirmation. If you proceed, document all communications and be cautious with payments before travel.