Customers describe two distinct experiences. Some reviewers single out specific agents for attentive, tailored help. Many others report surprise price hikes, added fees, and refund or payment issues that never get fixed. A few mention trouble booking online and contact requests that go unanswered.
Examples from available reviews (Oct 2025 – Mar 2026).
Jordan provided fabulous, personalized holiday planning and thanks.
“Jordan was fabulous and personalised the holiday planning.”
Rachel resolved booking mix-ups pleasantly and provided great service.
“Rachel at Flight Guru was AMAZING!”
Company advertised low fare then failed payment and upsold higher price.
“textbook bait-and-switch tactic”
Several reviews praise individual agents for quick, helpful support that cleared up booking problems. Other reviewers describe cancellations, missing reservations, and staff who didn’t reply or follow through on what they promised. Low ratings repeatedly point to these operational breakdowns.
Reviewers often say the fare shown changed at checkout and that extra charges appeared after booking. Several describe it as bait-and-switch and say they were asked to pay more than the displayed price. A small number report agents securing pricing they were happy with.
Customers report issues with the online booking process and being pushed to call to complete reservations. People who called say they were asked for additional payments and later ran into payment-record problems at check-in. Positive experiences mostly come from cases handled by responsive agents.
Complaints include ticketing mistakes, premium seats changed to economy, and special-service requests not applied. Several reviewers say payment or booking errors left them stranded or unable to board. A minority report correct itineraries and acceptable flight arrangements.
Many low-rating reviews mention messages being ignored, refund requests not returned, and contact details being removed without follow-up. Some say their messages were opened but never answered, even after repeated attempts. When communication worked, reviewers credit agents for clear, timely updates.
Reviews show a sharp split between strong praise for certain agents and recurring complaints about operations and pricing. Some describe highly personalized support, while many others cite financial or booking problems that never get resolved. Overall sentiment remains divided depending on the interaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: March 2026
Website quote proved not live and final price was substantially higher than shown.
“it was £344 more than quoted”
Jordan provided fabulous, personalized holiday planning and thanks.
“Jordan was fabulous and personalised the holiday planning.”
Company advertised low fare then failed payment and upsold higher price.
“textbook bait-and-switch tactic”
Flight was cancelled and reviewer has not received a refund.
“My flight was cancelled and I haven't received refund.”
Rachel resolved booking mix-ups pleasantly and provided great service.
“Rachel at Flight Guru was AMAZING!”
Mathew arranged group flights successfully and secured a great price.
“he got it all sorted at a great price”
Cannot book online; callers are asked to pay extra and prices seem fake.
“Can't book online and when you call they'll ask you to pay extra.”
Displayed prices are fake and customers are charged extra than shown.
“Fake price, charging extra price then what it shows on their website.”
Company charged large change fees and was inflexible; customer found cheaper alternative.
“They then tried to charge me 1100 more”
Payment not received at check-in, FlightGuru unreachable, passenger stranded and forced to repay.
“my payment has not being received”
Paul provided consistent, helpful service with good flight options and pricing.
“Paul could not have been more helpful.”
Booked premium but was seated in economy for half the journey; refund requests ignored.
“No! We were in economy half of the journey there and back”
Chris was most helpful and the reviewer expressed thanks.
“Chris was most helpful thank you”
Cancellation led to confusing refund process and prolonged stress without resolution.
“i still haven't seen my refund in my bank account”
Agent charged extra, failed to secure booking, and reviewer still awaits refund.
“only to discover no flight was booked”
Company charged an extra $25 after payment and reviewer calls it a scam.
“charged $25 more to my credit card”
Multiple requests to remove contact details were ignored; company unprofessional.
“Fallen on deaf ears every time!”
Website showed lower fare but agent quoted a higher, supposedly outdated price.
“Tickets being advertised on their website at £769.00 today.”
Agent failed to arrange requested meals, refused name changes, and ignored messages.
“He opened all my messages and never replied.”
Displayed fares on the website are not genuine according to reviewer.
“The fare showing on their website is not real.”
Consultant overcharged, altered itinerary for convenience, and demanded extra fees.
“travel consultant Rio overcharged me a great deal”
Company allegedly booked wrong flights, left customers stranded, then demanded large sums.
“They will then ask for extortionate amounts to get you home”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FlightGuru is an online flight-booking site where users can search and compare fares from multiple airlines. It handles ticket purchases for domestic and international trips and supports group bookings. Customer support is available by phone and email, and the company processes reservation payments. The site typically shows available fares and sends e-tickets and booking confirmations.