Reviews Analyzed
20
We Collect & Analyze Reviews
FlightGuru
Experiences & Reviews
FlightGuru is presented as an online travel intermediary that facilitates flight bookings and related travel services. Consumers researching FlightGuru reviews typically look for information on booking accuracy, fares, refunds, and customer support. When evaluating this provider, check ticket terms, refund and change policies, and compare quoted fares directly with airline listings and established OTAs.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
13d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Many reviewers report unhelpful or aggressive staff, inconsistent support and chronic issues resolving cancellations or refunds.
Share of mentions
Weak
23%
💰
Value for money
Numerous complaints describe advertised fares as inaccurate, unexpected extra charges, and alleged upselling or bait-and-switch pricing.
Share of mentions
Weak
17%
⚡
User experience
A small number of users report payment failures and inability to book online, requiring phone support; sample size is limited.
Share of mentions
Mixed
3%
🔧
Product quality
Several reports describe incorrect bookings, class downgrades, missing reservations or wrong tickets that disrupted travel plans.
Share of mentions
Weak
7%
📞
Communication
Frequent mentions of unanswered calls, ignored messages, conflicting information and poor updates about refunds or booking status.
Share of mentions
Weak
21%
⭐
Overall experience
Overall sentiment skews negative: many customers describe stressful, costly or unreliable booking experiences, though some praise agents.
Share of mentions
Weak
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Avoid this company – classic bait-and-switch scam
"They advertise a super cheap ticket. When you try to pay, it “fails.” Then they ask you to call → and suddenly the ticket is “no longer available” → b..."
Amir Shabani
Trustpilot
Oct 01, 2025
Featured for: alleges bait-and-switch pricing
Avoid like the plague
"Avoid like the plague. This company is a scam. They will confirm flights and send paperwork confirming details to then book the completely wrong fligh..."
Sarah Jones
Trustpilot
Oct 01, 2025
Featured for: reports wrong flights, stranded
Rachel at Flight Guru was AMAZING!
"Rachel at Flight Guru was AMAZING! Had a mix up over times and layovers but it was all sorted out with a lot of laughter. In my opinion Rachel deserve..."
Amandajane
Trustpilot
Oct 01, 2025
Featured for: praises agent Rachel
Group booking
"As a group booking I was finding it hard to get flights but I contacted M..."
Tracey
Trustpilot
Oct 01, 2025
Featured for: group booking resolved, good price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
A
Amir Shabani
trustpilot.com
Oct 01, 2025
Avoid this company – classic bait-and-switch scam
They advertise a super cheap ticket. When you try to pay, it “fails.” Then they ask you to call → and suddenly the ticket is “no longer available” → b...
P
Pawan Pawan
trustpilot.com
Oct 01, 2025
Bad service
My flight was cancelled and...
A
Amandajane
trustpilot.com
Oct 01, 2025
Rachel at Flight Guru was AMAZING!
Rachel at Flight Guru was AMAZING! Had a mix up over times and layovers but it was all sorted out with a lot of laughter. In my opinion Rachel deserve...
T
Tracey
trustpilot.com
Oct 01, 2025
Group booking
As a group booking I was finding it hard to get flights but I contacted M...
R
Rohit Maurya
trustpilot.com
Oct 01, 2025
Can't book online and when you call…
Can't book online and when you call they'll ask you...
S
Sushobith Sushobith
trustpilot.com
Oct 01, 2025
Fake price
Fake price, charging extra price then what i...
T
Tony
trustpilot.com
Oct 01, 2025
Disappointed, letdown, and hurt
I paid 2400 for a a return ticket. I needed to change my date because my mother was ill. They then tried to charge me 1100 more I ended up getting a s...
L
Lorraine Graham
trustpilot.com
Oct 01, 2025
Scammers
Please when you read my review. Please be wise and avoid Flight Guru!!! Not to be trusted. I arrived at the Rui Montego Bay check-in to be told by sta...
M
M W
trustpilot.com
Oct 01, 2025
What a great experience
What a great experience. Paul could not have been more helpful. Good flight options, good competiti...
H
Hannah Critchlow
trustpilot.com
Oct 01, 2025
Harry was our contact
Harry was our contact Booked flights to America ( premium class) No! We were in economy half of the journey th...
D
DR
trustpilot.com
Oct 01, 2025
Chris was most helpful thank you
Chris was most h...
J
JOHN LACEY
trustpilot.com
Oct 01, 2025
Stressful.
I had reason to cancel my flight to the Philippines which was scheduled for December 3rd but suffered a injury at home which makes it impossible to fl...
C
Coreen Benjamin
trustpilot.com
Oct 01, 2025
I booked a return flight for my mother…
I booked a return flight for my mother to spend 2 months in the UK. When she got here, her passport was stamped for 6 months. I rang the consultant Se...
J
Jerry Mcconnell
trustpilot.com
Oct 01, 2025
Paid the price they wanted and already…
Paid the price they wanted and already sent me an e-mail and charged $25 mo...
J
Justin
trustpilot.com
Oct 01, 2025
Amateur outfit
Amateur outfit! I have requested several times for them to remove my details from their text list!!! Fallen on deaf e...
a
ashten hayward
trustpilot.com
Oct 01, 2025
Being reported to Trading Standards.
Being reported to Trading Standards. Called Flight Guru this morning to book flights to Jakarta. Tickets being advertised on their website at £769.00...
V
Valued Customer
trustpilot.com
Oct 01, 2025
Bunch of cowboys!!!
Bunch of cowboys!!! Alex is most unhelpful, booked tickets to India via Gulf Air, with wife and daughter travelling last night. Alex promised he would...
J
Jinan Usman
trustpilot.com
Oct 01, 2025
They are not genuine
They are not genuine. The fare showing on th...
Z
Zuzana
trustpilot.com
Oct 01, 2025
Do NOT book with the Flights Guru
I booked my flights with this company 2 months ago. This was a BIG MISTAKE. Firstly, travel consultant Rio overcharged me a great deal. Secondly, he c...
S
Sarah Jones
trustpilot.com
Oct 01, 2025
Avoid like the plague
Avoid like the plague. This company is a scam. They will confirm flights and send paperwork confirming details to then book the completely wrong fligh...
Conclusion
Customer reports show recurring issues with advertised fares, unexpected additional charges, and frequent communication or refund failures. Several reviewers describe booking errors that led to travel disruption or extra costs, while a smaller set of reviews praise individual agents for good service. For consumers considering FlightGuru, verify fare and refund terms in writing, compare prices with the airline, and request clear booking confirmation. If you proceed, document all communications and be cautious with payments before travel.