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We Collect & Analyze Reviews

FlightGuru
Experiences & Reviews

FlightGuru is presented as an online travel intermediary that facilitates flight bookings and related travel services. Consumers researching FlightGuru reviews typically look for information on booking accuracy, fares, refunds, and customer support. When evaluating this provider, check ticket terms, refund and change policies, and compare quoted fares directly with airline listings and established OTAs.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 20%
Latest Review 13d
Overall Rating
1.8

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report unhelpful or aggressive staff, inconsistent support and chronic issues resolving cancellations or refunds.

Share of mentions
23%
Weak
๐Ÿ’ฐ

Value for money

Numerous complaints describe advertised fares as inaccurate, unexpected extra charges, and alleged upselling or bait-and-switch pricing.

Share of mentions
17%
Weak
โšก

User experience

A small number of users report payment failures and inability to book online, requiring phone support; sample size is limited.

Share of mentions
3%
Mixed
๐Ÿ”ง

Product quality

Several reports describe incorrect bookings, class downgrades, missing reservations or wrong tickets that disrupted travel plans.

Share of mentions
7%
Weak
๐Ÿ“ž

Communication

Frequent mentions of unanswered calls, ignored messages, conflicting information and poor updates about refunds or booking status.

Share of mentions
21%
Weak
โญ

Overall experience

Overall sentiment skews negative: many customers describe stressful, costly or unreliable booking experiences, though some praise agents.

Share of mentions
29%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025

A
Amir Shabani
trustpilot.com Oct 01, 2025

Avoid this company โ€“ classic bait-and-switch scam

They advertise a super cheap ticket. When you try to pay, it โ€œfails.โ€ Then they ask you to call โ†’ and suddenly the ticket is โ€œno longer availableโ€ โ†’ b...

P
Pawan Pawan
trustpilot.com Oct 01, 2025

Bad service

My flight was cancelled and...

A
Amandajane
trustpilot.com Oct 01, 2025

Rachel at Flight Guru was AMAZING!

Rachel at Flight Guru was AMAZING! Had a mix up over times and layovers but it was all sorted out with a lot of laughter. In my opinion Rachel deserve...

T
Tracey
trustpilot.com Oct 01, 2025

Group booking

As a group booking I was finding it hard to get flights but I contacted M...

R
Rohit Maurya
trustpilot.com Oct 01, 2025

Can't book online and when you callโ€ฆ

Can't book online and when you call they'll ask you...

S
Sushobith Sushobith
trustpilot.com Oct 01, 2025

Fake price

Fake price, charging extra price then what i...

T
Tony
trustpilot.com Oct 01, 2025

Disappointed, letdown, and hurt

I paid 2400 for a a return ticket. I needed to change my date because my mother was ill. They then tried to charge me 1100 more I ended up getting a s...

L
Lorraine Graham
trustpilot.com Oct 01, 2025

Scammers

Please when you read my review. Please be wise and avoid Flight Guru!!! Not to be trusted. I arrived at the Rui Montego Bay check-in to be told by sta...

M
M W
trustpilot.com Oct 01, 2025

What a great experience

What a great experience. Paul could not have been more helpful. Good flight options, good competiti...

H
Hannah Critchlow
trustpilot.com Oct 01, 2025

Harry was our contact

Harry was our contact Booked flights to America ( premium class) No! We were in economy half of the journey th...

D
DR
trustpilot.com Oct 01, 2025

Chris was most helpful thank you

Chris was most h...

J
JOHN LACEY
trustpilot.com Oct 01, 2025

Stressful.

I had reason to cancel my flight to the Philippines which was scheduled for December 3rd but suffered a injury at home which makes it impossible to fl...

C
Coreen Benjamin
trustpilot.com Oct 01, 2025

I booked a return flight for my motherโ€ฆ

I booked a return flight for my mother to spend 2 months in the UK. When she got here, her passport was stamped for 6 months. I rang the consultant Se...

J
Jerry Mcconnell
trustpilot.com Oct 01, 2025

Paid the price they wanted and alreadyโ€ฆ

Paid the price they wanted and already sent me an e-mail and charged $25 mo...

J
Justin
trustpilot.com Oct 01, 2025

Amateur outfit

Amateur outfit! I have requested several times for them to remove my details from their text list!!! Fallen on deaf e...

a
ashten hayward
trustpilot.com Oct 01, 2025

Being reported to Trading Standards.

Being reported to Trading Standards. Called Flight Guru this morning to book flights to Jakarta. Tickets being advertised on their website at ยฃ769.00...

V
Valued Customer
trustpilot.com Oct 01, 2025

Bunch of cowboys!!!

Bunch of cowboys!!! Alex is most unhelpful, booked tickets to India via Gulf Air, with wife and daughter travelling last night. Alex promised he would...

J
Jinan Usman
trustpilot.com Oct 01, 2025

They are not genuine

They are not genuine. The fare showing on th...

Z
Zuzana
trustpilot.com Oct 01, 2025

Do NOT book with the Flights Guru

I booked my flights with this company 2 months ago. This was a BIG MISTAKE. Firstly, travel consultant Rio overcharged me a great deal. Secondly, he c...

S
Sarah Jones
trustpilot.com Oct 01, 2025

Avoid like the plague

Avoid like the plague. This company is a scam. They will confirm flights and send paperwork confirming details to then book the completely wrong fligh...

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Conclusion

Customer reports show recurring issues with advertised fares, unexpected additional charges, and frequent communication or refund failures. Several reviewers describe booking errors that led to travel disruption or extra costs, while a smaller set of reviews praise individual agents for good service. For consumers considering FlightGuru, verify fare and refund terms in writing, compare prices with the airline, and request clear booking confirmation. If you proceed, document all communications and be cautious with payments before travel.