Customer reports show recurring issues with advertised fares, unexpected additional charges, and frequent communication or refund failures. Several reviewers describe booking errors that led to travel disruption or extra costs, while a smaller set of reviews praise individual agents for good service. For consumers considering FlightGuru, verify fare and refund terms in writing, compare prices with the airline, and request clear booking confirmation. If you proceed, document all communications and be cautious with payments before travel.
Examples from available reviews (Oct 2025 – Feb 2026).
Company advertised low fare then failed payment and upsold higher price.
“textbook bait-and-switch tactic”
Company allegedly booked wrong flights, left customers stranded, then demanded large sums.
“They will then ask for extortionate amounts to get you home”
Rachel resolved booking mix-ups pleasantly and provided great service.
“Rachel at Flight Guru was AMAZING!”
Mathew arranged group flights successfully and secured a great price.
“he got it all sorted at a great price”
Many reviewers report unhelpful or aggressive staff, inconsistent support and chronic issues resolving cancellations or refunds.
Numerous complaints describe advertised fares as inaccurate, unexpected extra charges, and alleged upselling or bait-and-switch pricing.
A small number of users report payment failures and inability to book online, requiring phone support; sample size is limited.
Several reports describe incorrect bookings, class downgrades, missing reservations or wrong tickets that disrupted travel plans.
Frequent mentions of unanswered calls, ignored messages, conflicting information and poor updates about refunds or booking status.
Overall sentiment skews negative: many customers describe stressful, costly or unreliable booking experiences, though some praise agents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: February 2026
Website quote proved not live and final price was substantially higher than shown.
“it was £344 more than quoted”
Jordan provided fabulous, personalized holiday planning and thanks.
“Jordan was fabulous and personalised the holiday planning.”
Company advertised low fare then failed payment and upsold higher price.
“textbook bait-and-switch tactic”
Flight was cancelled and reviewer has not received a refund.
“My flight was cancelled and I haven't received refund.”
Rachel resolved booking mix-ups pleasantly and provided great service.
“Rachel at Flight Guru was AMAZING!”
Mathew arranged group flights successfully and secured a great price.
“he got it all sorted at a great price”
Cannot book online; callers are asked to pay extra and prices seem fake.
“Can't book online and when you call they'll ask you to pay extra.”
Displayed prices are fake and customers are charged extra than shown.
“Fake price, charging extra price then what it shows on their website.”
Company charged large change fees and was inflexible; customer found cheaper alternative.
“They then tried to charge me 1100 more”
Payment not received at check-in, FlightGuru unreachable, passenger stranded and forced to repay.
“my payment has not being received”
Paul provided consistent, helpful service with good flight options and pricing.
“Paul could not have been more helpful.”
Booked premium but was seated in economy for half the journey; refund requests ignored.
“No! We were in economy half of the journey there and back”
Chris was most helpful and the reviewer expressed thanks.
“Chris was most helpful thank you”
Cancellation led to confusing refund process and prolonged stress without resolution.
“i still haven't seen my refund in my bank account”
Agent charged extra, failed to secure booking, and reviewer still awaits refund.
“only to discover no flight was booked”
Company charged an extra $25 after payment and reviewer calls it a scam.
“charged $25 more to my credit card”
Multiple requests to remove contact details were ignored; company unprofessional.
“Fallen on deaf ears every time!”
Website showed lower fare but agent quoted a higher, supposedly outdated price.
“Tickets being advertised on their website at £769.00 today.”
Agent failed to arrange requested meals, refused name changes, and ignored messages.
“He opened all my messages and never replied.”
Displayed fares on the website are not genuine according to reviewer.
“The fare showing on their website is not real.”
Consultant overcharged, altered itinerary for convenience, and demanded extra fees.
“travel consultant Rio overcharged me a great deal”
Company allegedly booked wrong flights, left customers stranded, then demanded large sums.
“They will then ask for extortionate amounts to get you home”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FlightGuru is presented as an online travel intermediary that facilitates flight bookings and related travel services. Consumers researching FlightGuru reviews typically look for information on booking accuracy, fares, refunds, and customer support. When evaluating this provider, check ticket terms, refund and change policies, and compare quoted fares directly with airline listings and established OTAs.