Reviews of Great Value Vacations frequently praise the convenience of packaged itineraries, voucher acceptance and many hotel choices. However, multiple reviewers reported inconsistencies: some accommodations differed from descriptions, third‑party booking portals caused site or reservation problems, and a minority experienced unhelpful customer‑support interactions. If you consider booking, confirm hotel categories and transport contacts in advance, ask how third‑party partners are used, and verify refund/cancellation and baggage/seat policies. Using direct communication channels (phone or messaging) before travel and documenting confirmations can reduce potential issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Multiple flight delays and missed connection, rude staff, and poor hotel.
“My flight was delayed more than twice, and I missed my connecting flight.”
The package was misleading and booking b&bs and customer service were problematic.
“It was very misleading.”
Reservations and voucher system worked seamlessly; phone support was helpful.
“The voucher system was impressive - not a single issue for any of the hotels or activities”
Hotels were great but car rental and itinerary instructions caused issues.
“The Hotel accomodations were great and lovely.”
Many reviewers report well-coordinated bookings and helpful staff, but a noticeable minority describe booking errors, missed connections or unhelpful customer support.
Some customers cite good prices and included attractions; others report unexpected extra costs, limited category options and pay‑on‑site expenses that reduced perceived value.
Several reviewers praised a smooth voucher process and easy site navigation; others described third‑party sites that froze, login issues and confusing booking flows.
Many travelers describe solid hotels, convenient locations and good excursions, while a subset reports underwhelming or misrepresented rooms and variable hotel standards.
Reviews show a split: some customers found phone or WhatsApp support responsive; others experienced late‑hour unavailability, handoffs to third parties and unclear transport contacts.
Most reviewers describe a satisfactory or enjoyable trip overall, often praising itinerary convenience, despite occasional logistical or accommodation issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Vacation package was seamless, hotels fantastic, and reasonably priced.
“My vacation package was wonderful.”
Accommodations and tours were excellent but breakfast inclusion needed clarification.
“One area that might need clarification..our package stated breakfast included”
Castle stay was unavailable during winter and alternative lodging was disappointing.
“the castle is closed for repairs EVERY January and February.”
Resort was great but Spirit Airlines caused severe delays and rebooking problems.
“The airline, Spirit Airlines, was abysmal.”
Multiple trips with GVV were great; resort activities and beaches were excellent.
“We have traveled through Great Value Vacations around 8 times now.”
Good value and lodging, responsive to questions, poor airport assistance.
“Good value Good lodging Responsive with questions Disappointing in no help from/to airport and lodging”
Weather was great; accommodations, transfers, price, and excursions were good.
“Accommodations were good”
Poor scheduling caused missed activities but they rescheduled successfully.
“The scheduling wasn’t great, we got in Iceland at 6am but could not check in until 3”
Three-night Kona stay went smoothly and was a good deal.
“We booked a 3 night stay in Kona HI at the Outrigger and everything went smoothly.”
Great price with excellent hotel and inclusive airfare between islands.
“Loved the price, hotel was excellent, the best airfare included round trip and in between Islands”
Lack of hotel location details led to unexpected taxi expenses.
“I really disliked the lack of information about the location of the hotel”
Trip went as expected and personnel at the hotel were excellent.
“Great vacation. All went as expected.”
Hotel service and Aurora tour were excellent with unforgettable landscapes.
“the Aurora tour was absolutely breathtaking.”
Tight flight connections and poor customer support caused missed flights and charges.
“This was a very disappointing travel nightmare of a trip.”
Great London-Paris introduction; clean hotels but Paris location and a late bus affected plans.
“This was a perfect 8-day introduction to London and Paris.”
The trip included many hidden charges.
“Lots of hidden charges”
Facility met expectations; food was good and grandson enjoyed activities.
“The facility was everything we hoped for.”
Flights and hotels were well arranged; weather in Maui impacted days.
“The package we bought was for flight and hotels in Oahu and Maui.”
Excellent value with high-quality accommodations and private guides throughout.
“What a great value for this adventure!!”
Trip matched description with top-rated accommodations and good planning.
“Trip is exactly as advertised.”
The site is easy to use and overall trips have been positive.
“The site is easy to navigate and use.”
Excursions and hotels were enjoyable; rental car provided flexibility.
“We enjoyed the excursions, the hotels were very nice.”
Hotel locations were good but better transport contact information was requested.
“The location of hotels are good.”
Dealing with Great American was a great experience.
“Dealing with Great American was a great experience...no problems and everything explained very well.”
The package was misleading and booking b&bs and customer service were problematic.
“It was very misleading.”
Repeat customer; travel went smoothly with no hiccups.
“Everything was great again.”
Travel arrangements and accommodations suited us; we enjoyed local transport.
“All of the travel arrangements and accommodations worked well and suited us.”
The resort, flights, and price were excellent; they will use again.
“The resort we stayed at (Outrigger Kaanapali) was amazing.”
Majority of trip met expectations but hotel choices were underwhelming.
“Was a little underwhelmed with the hotel choices.”
Travel coordinated carefully and questions were promptly answered via WhatsApp.
“Every part of the travel was coordinated with extreme care.”
The GVV process was smooth, efficient, and vouchers were easy to use.
“The GVV process was smooth and efficient and importantly all in one place.”
Hotels were great but car rental and itinerary instructions caused issues.
“The Hotel accomodations were great and lovely.”
Properties and tours were good, though communication could improve.
“The properties were good overall.”
Reservations and voucher system worked seamlessly; phone support was helpful.
“The voucher system was impressive - not a single issue for any of the hotels or activities”
Staff (Oana and bus driver) were professional, communicative, and highly recommended.
“Oana was top-notch in every aspect‼️Communication was impeccable, she’s warm friendly AND very professional as well as very knowledgeable and shared her knowledge with us.”
Numerous flight and train issues and poor Vienna hotel experience.
“Far too many flight issues”
Transportation and seating arrangements were lacking, hotels varied in quality.
“we were totally on our own with transportation to and from airports”
Hotels were wonderful though flights had long layovers and few amenities.
“Our hotels were wonderful, especially in Amsterdam.”
Great Value helped rebook the trip compassionately after medical emergency.
“Great Value was great to work with to rebook to a different trip further out.”
The location is close to many options with a pretty ocean view.
“Location is close to many options”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Great Value Vacations is an online travel package provider that markets bundled vacations combining accommodations, transportation and excursions. Customers typically book packages through the company website and receive vouchers or supplier confirmations; bookings may involve third-party suppliers for hotels, transport or local partners. People researching reviews here often look for reliability of bookings, hotel standards, customer support responsiveness and how third-party handoffs are handled.