Reviews Analyzed
21
We Collect & Analyze Reviews
Great Value Vacations
Experiences & Reviews
Great Value Vacations is an online travel package provider that markets bundled vacations combining accommodations, transportation and excursions. Customers typically book packages through the company website and receive vouchers or supplier confirmations; bookings may involve third-party suppliers for hotels, transport or local partners. People researching reviews here often look for reliability of bookings, hotel standards, customer support responsiveness and how third-party handoffs are handled.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
17d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many reviewers report well-coordinated bookings and helpful staff, but a noticeable minority describe booking errors, missed connections or unhelpful customer support.
Share of mentions
Mixed
21%
💰
Value for money
Some customers cite good prices and included attractions; others report unexpected extra costs, limited category options and pay‑on‑site expenses that reduced perceived value.
Share of mentions
Weak
12%
⚡
User experience
Several reviewers praised a smooth voucher process and easy site navigation; others described third‑party sites that froze, login issues and confusing booking flows.
Share of mentions
Mixed
8%
🔧
Product quality
Many travelers describe solid hotels, convenient locations and good excursions, while a subset reports underwhelming or misrepresented rooms and variable hotel standards.
Share of mentions
Mixed
18%
📞
Communication
Reviews show a split: some customers found phone or WhatsApp support responsive; others experienced late‑hour unavailability, handoffs to third parties and unclear transport contacts.
Share of mentions
Mixed
16%
⭐
Overall experience
Most reviewers describe a satisfactory or enjoyable trip overall, often praising itinerary convenience, despite occasional logistical or accommodation issues.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Solo travel
"I recently booked a vacation through Great Value Vacations. I was so excited, since it was to be my first solo trip. However, I was in for the worst experience of my life. My flight was delayed more than twice, and I missed my connecting flight. The customer service staff were extremely rude, and they did not offer to refund any money at all. To add insult to injury, my hotel room looked like a prison cell (it didn't even have a bed!). In addition, I had no way of reaching the customer support staff after 10 pm, which is when their office hours are until.
"
Sally
Collected.reviews
Dec 17, 2021
Featured for: Strong negative on service and hotel
I will never purchase a vacation…
"I will never purchase a vacation package from this organization again. It was very misleading. It said that we could select from B&Bs from category 1..."
sharon carriedo
Trustpilot
Oct 01, 2025
Featured for: Detailed complaint about B&Bs, website
Trip to Ireland
"This trip was an excellent way to experience Ireland. It’s not for the timid - driving in this country was challenging - driving on the other side of..."
Karri
Trustpilot
Oct 01, 2025
Featured for: Positive example: vouchers and service
Great hotels not so great everything else
"The Hotel accomodations were great and lovely. However the car rental reservation was not booked appropriately and we had to pay for a different level..."
Joseph Terry
Trustpilot
Oct 01, 2025
Featured for: Mixed: great hotels, logistics problems
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Raymond Santiago
trustpilot.com
Oct 01, 2025
The site is easy to navigate and use
The site is easy to navigate and use. The deals are legit, and the accommodations are a good value for what you are getting. I have booked numerous va...
E
Ellen Marie McCollum
trustpilot.com
Oct 01, 2025
Northern Ireland tour
We enjoyed the excursions, the hotels were very nice. We also enjoy traveling on our own time, therefore the rental car allowed us to do t...
C
Carmen Maria Benitez
trustpilot.com
Oct 01, 2025
The location of hotels are good
The location of hotels are good. My recommendation is that our phone number is shared with the transportation companies AND that we get the phone numb...
M
MLW
trustpilot.com
Oct 01, 2025
Dealing with Great American was a great…
Dealing with Great American was a great experience...
s
sharon carriedo
trustpilot.com
Oct 01, 2025
I will never purchase a vacation…
I will never purchase a vacation package from this organization again. It was very misleading. It said that we could select from B&Bs from category 1...
D
David Sumner
trustpilot.com
Oct 01, 2025
Everything was great again
Everything was great again. We have used Great Value before and was very happy with everything. Once again the trip had no hiccups, the rooms were won...
S
STEVEN CRAIG
trustpilot.com
Oct 01, 2025
All of the travel arrangements and…
All of the travel arrangements and accommodations worked well and suited us. Some hotels were more modern than others (bring your euro chargers). We a...
E
Emma Whitacre
trustpilot.com
Oct 01, 2025
We loved using Great Value Vacations
We loved using Great Value Vacations! The resort we stayed at (Outrigger Kaanapali) was am...
K
Kelly J
trustpilot.com
Oct 01, 2025
Majority of the trip was good as…
Majority of the trip was good as expected . Was a little underwhelmed with the hotel choices. Staff were friendly...and although r...
M
Magali Flowers
trustpilot.com
Oct 01, 2025
Every part of the travel was…
Every part of the travel was coordinated with extreme care. Any questions I needed to ask were pro...
B
Brian Allen
trustpilot.com
Oct 01, 2025
The GVV process was smooth and…
The GVV process was smooth and efficient and importantly all in one place. Vouchers were easy to fin...
J
Joseph Terry
trustpilot.com
Oct 01, 2025
Great hotels not so great everything else
The Hotel accomodations were great and lovely. However the car rental reservation was not booked appropriately and we had to pay for a different level...
C
Corey
trustpilot.com
Oct 01, 2025
Great vacation company
The properties were good overall. The Amor Arenal Canyon is an exceptional property! We enjoyed the tours and got to see thin...
K
Karri
trustpilot.com
Oct 01, 2025
Trip to Ireland
This trip was an excellent way to experience Ireland. It’s not for the timid - driving in this country was challenging - driving on the other side of...
R
Robert Bruce Farmer
trustpilot.com
Oct 01, 2025
Oana was top-notch in every…
Oana was top-notch in every aspect‼️Communication was impeccable, she’s warm friendly AND very professional as well as very knowledgeable and shared h...
M
Mike
trustpilot.com
Oct 01, 2025
Skip Vienna. ... Budapest and Prague are an enjoyable must do.
Negatives - Far too many flight issues (lost a full day thanks to AA and other airline gaffs with Finn Air, Aer Lingus and again, AA). ... One less th...
N
Nancy
trustpilot.com
Oct 01, 2025
Pros and Cons of 9 day trip to Dublin, London, Paris
I was very disappointed to learn after I reserved our vacation that we were totally on our own with transportation to and from airports and the train...
L
Linda Czop
trustpilot.com
Oct 01, 2025
Our hotels were wonderful
Our hotels were wonderful, especially in Amsterdam. The flights were less than ideal, however. Icelandair … not even a packet of pretzels is included....
H
Holly Brennan
trustpilot.com
Oct 01, 2025
This was a bit out of the ordinary as…
This was a bit out of the ordinary as we had originally planned a different trip in May. My dad suddenly needed to have emergency heart surgery in May...
T
Todd Jonathan Miller
trustpilot.com
Oct 01, 2025
Location is close to many options
Location is close to many opti...
Conclusion
Reviews of Great Value Vacations frequently praise the convenience of packaged itineraries, voucher acceptance and many hotel choices. However, multiple reviewers reported inconsistencies: some accommodations differed from descriptions, third‑party booking portals caused site or reservation problems, and a minority experienced unhelpful customer‑support interactions. If you consider booking, confirm hotel categories and transport contacts in advance, ask how third‑party partners are used, and verify refund/cancellation and baggage/seat policies. Using direct communication channels (phone or messaging) before travel and documenting confirmations can reduce potential issues.