Great Value Vacations
Experiences & Reviews
Great Value Vacations is an online travel package provider that markets bundled vacations combining accommodations, transportation and excursions. Customers typically book packages through the company website and receive vouchers or supplier confirmations; bookings may involve third-party suppliers for hotels, transport or local partners. People researching reviews here often look for reliability of bookings, hotel standards, customer support responsiveness and how third-party handoffs are handled.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report well-coordinated bookings and helpful staff, but a noticeable minority describe booking errors, missed connections or unhelpful customer support.
Value for money
Some customers cite good prices and included attractions; others report unexpected extra costs, limited category options and payโonโsite expenses that reduced perceived value.
User experience
Several reviewers praised a smooth voucher process and easy site navigation; others described thirdโparty sites that froze, login issues and confusing booking flows.
Product quality
Many travelers describe solid hotels, convenient locations and good excursions, while a subset reports underwhelming or misrepresented rooms and variable hotel standards.
Communication
Reviews show a split: some customers found phone or WhatsApp support responsive; others experienced lateโhour unavailability, handoffs to third parties and unclear transport contacts.
Overall experience
Most reviewers describe a satisfactory or enjoyable trip overall, often praising itinerary convenience, despite occasional logistical or accommodation issues.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Solo travel
"I recently booked a vacation through Great Value Vacations. I was so excited, since it was to be my first solo trip. However, I was in for the worst experience of my life. My flight was delayed more than twice, and I missed my connecting flight. The customer service staff were extremely rude, and they did not offer to refund any money at all. To add insult to injury, my hotel room looked like a prison cell (it didn't even have a bed!). In addition, I had no way of reaching the customer support staff after 10 pm, which is when their office hours are until.
"
I will never purchase a vacationโฆ
"I will never purchase a vacation package from this organization again. It was very misleading. It said that we could select from B&Bs from category 1..."
Trip to Ireland
"This trip was an excellent way to experience Ireland. Itโs not for the timid - driving in this country was challenging - driving on the other side of..."
Great hotels not so great everything else
"The Hotel accomodations were great and lovely. However the car rental reservation was not booked appropriately and we had to pay for a different level..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
The site is easy to navigate and use
The site is easy to navigate and use. The deals are legit, and the accommodations are a good value for what you are getting. I have booked numerous va...
Northern Ireland tour
We enjoyed the excursions, the hotels were very nice. We also enjoy traveling on our own time, therefore the rental car allowed us to do t...
The location of hotels are good
The location of hotels are good. My recommendation is that our phone number is shared with the transportation companies AND that we get the phone numb...
Dealing with Great American was a greatโฆ
Dealing with Great American was a great experience...
I will never purchase a vacationโฆ
I will never purchase a vacation package from this organization again. It was very misleading. It said that we could select from B&Bs from category 1...
Everything was great again
Everything was great again. We have used Great Value before and was very happy with everything. Once again the trip had no hiccups, the rooms were won...
All of the travel arrangements andโฆ
All of the travel arrangements and accommodations worked well and suited us. Some hotels were more modern than others (bring your euro chargers). We a...
We loved using Great Value Vacations
We loved using Great Value Vacations! The resort we stayed at (Outrigger Kaanapali) was am...
Majority of the trip was good asโฆ
Majority of the trip was good as expected . Was a little underwhelmed with the hotel choices. Staff were friendly...and although r...
Every part of the travel wasโฆ
Every part of the travel was coordinated with extreme care. Any questions I needed to ask were pro...
The GVV process was smooth andโฆ
The GVV process was smooth and efficient and importantly all in one place. Vouchers were easy to fin...
Great hotels not so great everything else
The Hotel accomodations were great and lovely. However the car rental reservation was not booked appropriately and we had to pay for a different level...
Great vacation company
The properties were good overall. The Amor Arenal Canyon is an exceptional property! We enjoyed the tours and got to see thin...
Trip to Ireland
This trip was an excellent way to experience Ireland. Itโs not for the timid - driving in this country was challenging - driving on the other side of...
Oana was top-notch in everyโฆ
Oana was top-notch in every aspectโผ๏ธCommunication was impeccable, sheโs warm friendly AND very professional as well as very knowledgeable and shared h...
Skip Vienna. ... Budapest and Prague are an enjoyable must do.
Negatives - Far too many flight issues (lost a full day thanks to AA and other airline gaffs with Finn Air, Aer Lingus and again, AA). ... One less th...
Pros and Cons of 9 day trip to Dublin, London, Paris
I was very disappointed to learn after I reserved our vacation that we were totally on our own with transportation to and from airports and the train...
Our hotels were wonderful
Our hotels were wonderful, especially in Amsterdam. The flights were less than ideal, however. Icelandair โฆ not even a packet of pretzels is included....
This was a bit out of the ordinary asโฆ
This was a bit out of the ordinary as we had originally planned a different trip in May. My dad suddenly needed to have emergency heart surgery in May...
Location is close to many options
Location is close to many opti...
Conclusion
Reviews of Great Value Vacations frequently praise the convenience of packaged itineraries, voucher acceptance and many hotel choices. However, multiple reviewers reported inconsistencies: some accommodations differed from descriptions, thirdโparty booking portals caused site or reservation problems, and a minority experienced unhelpful customerโsupport interactions. If you consider booking, confirm hotel categories and transport contacts in advance, ask how thirdโparty partners are used, and verify refund/cancellation and baggage/seat policies. Using direct communication channels (phone or messaging) before travel and documenting confirmations can reduce potential issues.