Reviews for Hilton properties in this sample show a pattern of location-by-location variability. Positive reports highlight helpful staff, clean rooms and good breakfast at specific sites (e.g., Manchester, Leeds, Bristol). Negative reports commonly cite front-desk and manager responsiveness, communication failures (phone and follow-up), room equipment failures (AC, TVs), cleanliness problems and unexpected fees. If you plan to book, check recent reviews for your specific property, confirm promised amenities in writing, and document issues on site so management can respond. For complex bookings or third-party reservations, contact the hotel directly before arrival to verify arrangements.
Examples from available reviews (Jun 2017 – Feb 2026).
We enjoyed every minute of our stay here, fantastic helpful staff, beautiful rooms and facilities, breakfast was amazin...
“We enjoyed every minute of our stay here, fantastic helpful staff, beautiful rooms and facilities, breakfast was amazin...”
HORRIBLE, TERRIBLE PLACE….don’t stay here. So I checked in this morning 9/9/24 about 11am….I dropped my bags off at my room and quickly headed out to...
“HORRIBLE, TERRIBLE PLACE….don’t stay here. So I checked in this morning 9/9/24 about 11am….I dropped my bags off at my room and quickly headed out to...”
My recent stay at The DoubleTree by Hilton has been frustrating enough to warrant a review. I checked in on Monday, May 26, with a connecting reservat...
“My recent stay at The DoubleTree by Hilton has been frustrating enough to warrant a review. I checked in on Monday, May 26, with a connecting reservat...”
Room 1411- stay from 25th -29th June 2025 Check in was great.. needed and early check in and the front desk agent was very helpful and found us a room...
“Room 1411- stay from 25th -29th June 2025 Check in was great.. needed and early check in and the front desk agent was very helpful and found us a room...”
Many reviews report unhelpful or unresponsive front-desk staff and managers; several accounts note prompt assistance in isolated cases.
Frequent complaints about unexpected fees, high charges for basic items and perceived mismatch between cost and provided services.
Booking and app-related issues reported: language/phone routing, long hold times, and unfulfilled in-app requests affected stays.
Multiple reports of room problems: non-working AC, cleanliness issues, missing amenities and broken fixtures across properties.
Consistent reports of poor responsiveness: managers not returning calls, misrouted phone menus and unclear third‑party booking handling.
Overall impressions lean negative: many guests cite service, communication or facility failures, though some properties receive praise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Reviews (20) · Reviews (8) · Quotes shortened · As of: February 2026
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I had heard about Hilton hotels through friends. During one of our visits, we decided to spend time in one of their hotels. Being a five-star hotel, I thought it was a perfect deal. For some reason to it is four-star because of their unprofessional customer service. I loved their luscious meals, well-decorated rooms with comfortable beds and good lighting. They have high levels of elegance and it's a place that one would love to visit again and again. However, they need to train their staff on customer service. The team was not welcoming and they took time before they served us. We complained to the manager who made sure we were attended to as per the standards of the hotel. For the five days, we noted some improvement even though we felt like leaving the hotel.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hilton is an American multinational hospitality company operating global hotel brands such as Hilton Hotels & Resorts and DoubleTree. The company runs full-service hotels, airport properties and branded limited-service locations, and offers a guest loyalty program (Hilton Honors). Consumers searching Hilton reviews typically look for property-specific service, room condition, booking policies and fees.