A good vacation trip can be determined by a good hotel. Where you are lodging can make or ruin your holiday experience. Even if you are just travelling for work, your hotel should be great, so you get the best rest. This is why the hotel you choose to stay should meet your standards without breaking your bank. You deserve the best and there are many hotel booking sites willing to show you the ropes. Hotels.com is an acclaimed top hotel booking site with hotel bookings made possible in the top destinations in the world. But can their services be trusted? To get the best deals, you need to read the reviews and experiences of their real customers and figure what people have to say about them.
Hotels.com is located in Dallas, Texas, USA. It has various offices across Europe and within the Americas. This company claims to offer everything concerning hospitality and travel for its clients at the best prices on the internet. They claim to specialize in helping their customers to get accommodation in various cities especially in sold out periods. It was founded by David Litman and started off as ‘Hotel Reservation Network” in 1991.
It has since grown to offer clients hotel booking and reservation services across the world. Hotels.com runs under the auspices of Expedia Incorporation, one of the world’s largest companies.
Products and Services of Hotels.com
According to their website, Hotels.com provides their booking services in the top destinations, countries, and regions. You can book hotels and inn services in Amsterdam, London, Edinburgh, Las Vegas, Dubai, Barcelona, Venice, Bath, Rome, San Francisco, Lisbon, Madrid and other top holiday and fun destinations. The countries that they book hotels in include Singapore, Barbados, Tenerife, Malta, Maldives, United Kingdom, Spain and Gran Canaria.
Hotels.com allows users to sign up using their emails and to access their booking service; you must have an account with them. They claim that this account helps them process your orders and reservations promptly and as soon as possible. Their website is filled with Frequently Asked Questions for common issues that users may encounter while using their services. You can also contact them using the “Contact US” page on their site, speaking directly to a virtual agent via chat.
Hotels.com claims to run an affiliate program that offers discounts and commissions for people to promote their brand. They give various incentives including multiple currencies that will make it accessible for users all over the world. They have a portal for travel agencies worldwide to register and they insist that preference is given to agencies in their top destination areas.
Compliments, Complaints and Tips for Hotels.com
Hotels.com claims that they have served millions of people across over 100 countries worldwide. Have you ever used their service? Do the ratings on their websites match the actual conditions of the hotels? Are their customer service representatives as responsive as they claim to be? We want to hear about your experience with Hotels.com. A simple customer review will count as feedback and help other travelers know if Hotels.com is great for them.
2 night stay
Hotels.com really stinks!!! While the prices are quite reasonable and their booking process is relatively straightforward, we had a horrible experience.
We had booked through this website for a 2 night stay, only to arrive at the hotel and find we had been double booked by Hotels.com. It was absolutely horrendous trying to get through to anyone on the phone to sort the mess out, then only offered a room miles away from where we needed to be which we could not take. I was very upset by this experience and will never book through hotels.com again. I do not recommend anyone else does either.
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