Users often praise the low fares and the website’s fast, simple booking flow. Several reviews mention fees that were not disclosed, refunds or vouchers that were denied, and large surprise charges. Multiple accounts say reservations were never ticketed, leaving travelers stranded. Experiences range from smooth purchases to major service failures that disrupted travel plans.
Examples from available reviews (Jul 2025 – Mar 2026).
Booking was very easy and cheaper than other sites.
“It was very easy to book flights and cheaper compared to the others.”
Has used JustFly for years because prices are lower and reservations easy.
“There prices are lower and very easy to make reservations”
Reservation not ticketed, left stranded abroad and received poor support.
“Just fly reserved my name for a ticket but never completed the ticketing”
Was charged undisclosed fees totaling $725 and couldn't reach customer service.
“Deceptive fees cost me $725”
Multiple reviews describe bookings that were never ticketed, payments taken without confirmation, and travelers left without help. Several reports mention being stranded abroad or not receiving promised credits. A smaller group praises service as fast or helpful.
Many reviewers point to very low fares and easy access to cheap tickets. Repeated complaints cite undisclosed third-party fees, large misleading charges, and refunds denied for unused vouchers. A few reviewers mention military discounts or say the pricing was affordable.
Many reviewers say the site and booking process are quick and easy to use. Some call out conveniences like PayPal and simple payment steps. A small number report issues such as a complicated flow or being unable to add frequent flyer numbers.
Product or listing errors come up less often but stand out. A small set of reviews alleges incorrect itineraries or bookings made for the wrong dates. Most feedback focuses on booking and service rather than product defects.
Several reviewers say customer support was hard to reach, phone contact wasn’t available, or automated guidance didn’t help. Some warn about follow-up advertising emails from partners after booking. A few isolated reviews describe withdrawals being processed clearly and successfully.
Reviews show a sharp split: frequent praise for price and ease of use, alongside concentrated reports of serious service failures. The most severe complaints center on hidden fees, reservations that weren’t ticketed, and weak support. Positive ratings tend to focus on usability and low fares, while negative ratings align with travel disruption and financial loss.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Website failed to load flight details after payment or via email.
“Website does not load flight details after making payment nor via email”
Found a suitable flight at a reasonable price immediately.
“found the right flight for reasonable price right away”
Reviewer is very happy with their experience.
“I’m very happy”
Found flights easily and had a fantastic purchasing experience.
“Was so easy to find my flight”
Has used JustFly for years because prices are lower and reservations easy.
“There prices are lower and very easy to make reservations”
Could not check in online and received unhelpful AI guidance, paid £55.
“I had to pay £55 at the airport.”
Website is easy to navigate for older users.
“The site is easy to navigate for us old people.”
Booking was fine but expect follow-up partner advertising emails.
“expect to receive a number of emails advertising these partners after booking a flight.”
The company was easy to work with.
“Easy to work with”
Service was easy and affordable.
“Easy and affordable”
Process was fast and easy to understand.
“Everything went fast.Easy to understand.”
Paid for a premium ticket but it was not issued and support failed.
“ticket had not yet been issued”
Customer support was unreachable and their errors caused monetary loss.
“customer support is a nightmare”
Reviewer claims the company stole money.
“They steal mony by law”
Charged $150 unjustifiably, dispute was filed and charge reversed.
“They charged me unjustified $150.”
Accepted payment but never confirmed flights and support was unreachable.
“Took the money for flights and never confirmed them.”
Agent quoted a higher price, hung up, and was unprofessional and rude.
“they try to scam you”
No refund offered and rescheduling costs were excessive, losing $1,066.46.
“No Refund to cancel”
Withdrawal was processed flawlessly with professional, clear communication.
“My withdrawal was processed flawlessly”
Withdrawal was processed flawlessly with professional, clear communication.
“My withdrawal was processed flawlessly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
JustFly runs an online travel booking site that sells airline tickets and related travel services. It pulls fares from multiple carriers and shows itinerary options side by side. Customers can book on web or mobile, pay with methods like credit cards or PayPal, and get email confirmations. The company also provides vouchers and travel credits and works with airlines and service providers to complete bookings.