Customer feedback shows frequent praise for individual staff members who resolve booking issues and assist quickly, often by name. However, some reviewers report difficulty contacting support, delays or disputes over cancellations and lost inclusions. If you consider a Luxury Escapes booking, confirm all inclusions and cancellation policies in writing and keep contact details for concierge or named agents. Reviewing refund and change terms before payment and requesting written confirmation of inclusions can reduce the risk of later disputes.
Examples from available reviews (Nov 2022 – Feb 2026).
Booking was easy and the vacation exceeded expectations with great value.
“it was an incredible experience!”
Luxury Escapes was hard to contact and removed inclusions without notice.
“Once they have your money, they are surprisingly hard to contact.”
Donna resolved cruise booking issues quickly and empathetically.
“I finally spoke with Donna who resolved my issue immediately.”
Bilal secured refunds and resolved the situation quickly.
“Truly outstanding service!”
Most reviewers describe helpful, prompt staff and effective issue resolution from named agents; isolated reviews describe unresponsive or remote service during problems.
Several reviewers mention competitive prices and perceived good value, but a few report lost inclusions or refund/cancellation disputes that reduced perceived value.
Mentions of the website or booking flow are limited; one review calls the site user-friendly, while other booking issues appear tied to support or policy rather than UX.
Some guests report accommodations that met or exceeded expectations, but several reviews note itinerary changes, missing inclusions or booking mismatches on arrival.
Most comments highlight fast, clear responses and named staff helping quickly; a minority cite slow callbacks, difficult contact or unhelpful initial support.
Overall impressions are positive for many travellers who praise staff and outcomes, though a subset report booking, inclusion or refund problems that harmed their trip.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Bilal secured refunds and resolved the situation quickly.
“Truly outstanding service!”
LE refused to allow cancellation or date changes during typhoon threat.
“LE will not allow us to cancel or even move our accommodation dates.”
Booking and stay were smooth and communication was excellent.
“We had a completely smooth and seamless experience with Luxury Escapes”
Luxury Escapes misrepresented package and refused loyalty points.
“Luxury Escapes insisted I never purchased the All Inclusive package”
The trip had hidden costs, lacked inclusions, and was inflexible.
“flights, airport transfers, and even meet-and-greet services are NOT included.”
Staff and facilities at Lanson Place exceeded expectations during stay.
“The staff were extremely welcoming and the service provided was a STAR”
Booking worked well and customer service was exemplary.
“The hotel description was as mentioned on the website”
Two package trips went perfectly with excellent staff and facilities.
“Everything went perfect, no problems at all.”
LE fixed transfer issues promptly and the all-inclusive stay was great.
“LE was swift to sort out any issues and offer us a credit”
Both holidays were enjoyable; staff were friendly and issues sorted.
“Centara Reserve Samui was the stand out resort.”
Booking was very easy and the hotel was exceptional.
“Fantastic from start to finish.”
Reviewer still has not received a response or parking reimbursement.
“Still have not received a response.”
Undisclosed daily parking fees were charged and reimbursement not received.
“We were charged daily parking fees that were not disclosed in the promotion for our recent trip to Maui.”
Our stay at Sofitel Nusa Dua was extraordinary with excellent service and amenities.
“Our June stay in a Luxury Room at Sofitel Nusa Dua Bali was extraordinary.”
Reservation was cancelled and customer service failed to provide timely updates.
“I literally didn't know if I had a room until a week before my trip.”
The package inclusions and transfers provided exceptional overall value.
“Considering the inclusions, the overall value was exceptional”
Qunci Lombok staff provided outstanding care and accommodations.
“Absolutely outstanding place, value and escape.”
The Sinjara Suite package and staff made our Jimbaran stay enjoyable.
“We really enjoyed our 6 night Intercontinental Resort Jimbaran, Bali Luxury Escape.”
Luxury Escapes curated an exceptional Bali stay with many inclusions.
“The most incredibly curated stay at the Bali Nusa Dua Sofitel”
Staff went above and beyond to meet needs and ensure comfort.
“The staff knew our names.”
I recently booked a travel package with Luxury Escapes and I have to say, it was an incredible experience! The process of finding and booking my vacation was incredibly easy thanks to their user-friendly website. They had a wide variety of destinations available at prices that were unbeatable in the market.
In addition to their amazing prices, Luxury Escapes provided top-notch customer service throughout the entire process. Any questions or concerns I had were quickly addressed by their knowledgeable staff who were professional yet personable.
When I arrived at my destination, the accommodations exceeded my expectations - they truly lived up to the 'luxury' name! Every detail from check-in to check-out was handled smoothly and efficiently by the hotel staff thanks to Luxury Escapes' partnerships with world-class hotels.
All in all, I would highly recommend booking your next vacation through Luxury Escapes for an unforgettable travel experience without breaking the bank.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Luxury Escapes is an online travel retailer that sells curated holiday packages, hotel stays, tours and concierge support. It markets time-limited offers and package deals and provides booking and customer-service channels for travellers seeking higher-end or bundled travel options.