Reviews show a clear split between great charters and serious operational issues. Several people describe crews who don’t respond, routing problems, and boats with cleanliness or odor issues. Others mention warm, knowledgeable captains and booking and rental steps that went smoothly. One person also raises concerns about a possibly fake job posting and applicant data being shared with another company.
Examples from available reviews (Feb 2023 – Mar 2026).
Chartered yacht had unresponsive crew, rough routing, and poor cleanliness.
“The captain did not listen to our wishes”
Boat rental had misleading listing, poor skipper, smell, and tiny refund.
“they tossed us back and forth between boat owner and customer service”
Job application led to a fake posting and suspected fraudulent reviews.
“the advertised job didn’t exist but my details were passed to another company.”
Sunset sail exceeded expectations with a warm, knowledgeable captain.
“He could not have been any warmer or more passionate about sailing.”
Several reviews describe unresponsive crews and skippers who ignored guest requests. Other accounts praise captains who were knowledgeable and welcoming. Complaints focus more on onboard conduct and route decisions than on the booking process.
Multiple comments mention misleading listings and refund disputes. One review describes receiving only a minimal refund after problems, along with repeated back-and-forth between the owner and support. Positive notes about overall satisfaction with the yacht show up, but less often.
Some guests describe easy bookings and rentals, with yachts that exceeded expectations. Others report broken-up support and getting passed between the owner and the platform team. The contrast is stark between smooth bookings and post-booking service failures.
Reviews include both high-quality yacht trips and complaints about cleanliness or bad smells. Several negative accounts mention cleanliness and odor problems. Positive feedback centers on boat condition and the enjoyment of sailing.
Customers mention poor skipper communication and platform support that felt slow or unclear. One review claims a job posting didn’t exist and that applicant data were shared with another company; that claim appears only once. Positive feedback also highlights warm, engaged captains.
Overall, reviews split between very positive trips and major operational breakdowns. Negative themes cluster around crew behavior, listing accuracy, and how refunds were handled. Positive themes focus on capable captains and smooth booking when the trip matched expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Chartered yacht had unresponsive crew, rough routing, and poor cleanliness.
“The captain did not listen to our wishes”
Job application led to a fake posting and suspected fraudulent reviews.
“the advertised job didn’t exist but my details were passed to another company.”
Sunset sail exceeded expectations with a warm, knowledgeable captain.
“He could not have been any warmer or more passionate about sailing.”
Boat rental had misleading listing, poor skipper, smell, and tiny refund.
“they tossed us back and forth between boat owner and customer service”
I recently used Sailo for a holiday boat rental experience and I have to say, it was fantastic! The whole process from start to finish was smooth and easy. It was very convenient to be able to go on their website and browse through the multitude of options they had available in various locations around the world.
The booking process itself only took a few clicks of my mouse, with clear pricing and availability shown right there on the screen which made things much easier.
On arrival at the marina, we were met by our captain who provided us with all the necessary safety information. He also gave us plenty of suggestions about things we could do during our time out at sea. His knowledge helped make our experience even more enjoyable!
The yacht itself was clean & tidy, spacious enough for my family's needs- comfortable seating areas both inside & outside as well as clean bathroom facilities onboard.
All in all, Sailo definitely exceeded my expectations. Being able to search reviews from previous renters online helped me pick an option that worked perfectly for what I needed while traveling.
I would highly recommend using this service if you’re looking for a fun-filled day or week exploring your local waters.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sailo runs an online marketplace for boat and yacht rentals. It features peer-to-peer and professional charters, with both skippered and bareboat options. Customers can browse listings, compare prices, and book on web or mobile. Sailo also offers booking tools, payment processing, and listing management for boat owners and charter operators.