Reviews for Sailo show a mix of well-executed trips and several significant issues. Positive reports highlight easy online booking, knowledgeable captains and clean boats on some listings. Negative reports focus on misleading listing details, inconsistent crew behaviour, confusing messaging and poor customer-service responses including disputes over refunds. If you consider Sailo, verify the specific listing details (sleeping accommodations, itinerary and crew arrangement), confirm fees before booking and request direct contact details for the captain or owner. Reading other renters’ reviews for the exact boat and asking for photos or documentation can help reduce risk.
Examples from available reviews (Feb 2023 – Feb 2026).
Booking and rental were smooth and the yacht exceeded expectations.
“it was fantastic!”
Chartered yacht had unresponsive crew, rough routing, and poor cleanliness.
“The captain did not listen to our wishes”
Sunset sail exceeded expectations with a warm, knowledgeable captain.
“He could not have been any warmer or more passionate about sailing.”
Boat rental had misleading listing, poor skipper, smell, and tiny refund.
“they tossed us back and forth between boat owner and customer service”
Crew interactions vary: some captains are praised for helpfulness, while other bookings report crew ignoring requests or misleading use of cabins.
Price transparency and refunds are inconsistent: one reviewer flagged hidden fees and a minimal refund after a poor experience.
Booking and trip experiences are mixed: some users report smooth online booking and enjoyable cruises, others describe confusing bookings and bad outings.
Boat condition reports conflict: some renters describe clean, spacious vessels; others report petrol smells, inaccessible cabins or unclean areas.
Communication problems recur: reviewers mention confusing messages, poor customer-service follow-up and vague information from listings or staff.
Overall impressions are polarized: several positive outings exist, but multiple reports describe trips falling short and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Chartered yacht had unresponsive crew, rough routing, and poor cleanliness.
“The captain did not listen to our wishes”
Job application led to a fake posting and suspected fraudulent reviews.
“the advertised job didn’t exist but my details were passed to another company.”
Sunset sail exceeded expectations with a warm, knowledgeable captain.
“He could not have been any warmer or more passionate about sailing.”
Boat rental had misleading listing, poor skipper, smell, and tiny refund.
“they tossed us back and forth between boat owner and customer service”
I recently used Sailo for a holiday boat rental experience and I have to say, it was fantastic! The whole process from start to finish was smooth and easy. It was very convenient to be able to go on their website and browse through the multitude of options they had available in various locations around the world.
The booking process itself only took a few clicks of my mouse, with clear pricing and availability shown right there on the screen which made things much easier.
On arrival at the marina, we were met by our captain who provided us with all the necessary safety information. He also gave us plenty of suggestions about things we could do during our time out at sea. His knowledge helped make our experience even more enjoyable!
The yacht itself was clean & tidy, spacious enough for my family's needs- comfortable seating areas both inside & outside as well as clean bathroom facilities onboard.
All in all, Sailo definitely exceeded my expectations. Being able to search reviews from previous renters online helped me pick an option that worked perfectly for what I needed while traveling.
I would highly recommend using this service if you’re looking for a fun-filled day or week exploring your local waters.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sailo is an online boat-rental and yacht-charter marketplace that lists privately owned and professionally operated vessels for short-term hire. The platform lets customers search locations, compare listings and book day trips, multi-day charters or captained experiences across multiple destinations. People researching Sailo reviews typically look for information on listing accuracy, crew service, booking transparency and customer support responsiveness.