Reviews Analyzed
5
We Collect & Analyze Reviews
Sailo
Experiences & Reviews
Sailo is an online boat-rental and yacht-charter marketplace that lists privately owned and professionally operated vessels for short-term hire. The platform lets customers search locations, compare listings and book day trips, multi-day charters or captained experiences across multiple destinations. People researching Sailo reviews typically look for information on listing accuracy, crew service, booking transparency and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
29d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Crew interactions vary: some captains are praised for helpfulness, while other bookings report crew ignoring requests or misleading use of cabins.
Share of mentions
Mixed
18%
💰
Value for money
Price transparency and refunds are inconsistent: one reviewer flagged hidden fees and a minimal refund after a poor experience.
Share of mentions
Mixed
5%
⚡
User experience
Booking and trip experiences are mixed: some users report smooth online booking and enjoyable cruises, others describe confusing bookings and bad outings.
Share of mentions
Weak
23%
🔧
Product quality
Boat condition reports conflict: some renters describe clean, spacious vessels; others report petrol smells, inaccessible cabins or unclean areas.
Share of mentions
Mixed
18%
📞
Communication
Communication problems recur: reviewers mention confusing messages, poor customer-service follow-up and vague information from listings or staff.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions are polarized: several positive outings exist, but multiple reports describe trips falling short and unresolved complaints.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (February 2023 – October 2025).
A Fantastic Experience with Sailo Boat Rentals
"I recently used Sailo for a holiday boat rental experience and I have to say, it was fantastic! The whole process from start to finish was smooth and easy. It was very convenient to be able to go on their website and browse through the multitude of options they had available in various locations around the world. The booking process itself only took a few clicks of my mouse, with clear pricing and availability shown right there on the screen which made things much easier. On arrival at the marina, we were met by our captain who provided us with all the necessary safety information. He also gave us plenty of suggestions about things we could do during our time out at sea. His knowledge helped make our experience even more enjoyable! The yacht itself was clean & tidy, spacious enough for my family's needs- comfortable seating areas both inside & outside as well as clean bathroom facilities onboard. All in all, Sailo definitely exceeded my expectations. Being able to search reviews from previous renters online helped me pick an option that worked perfectly for what I needed while traveling. I would highly recommend using this service if you’re looking for a fun-filled day or week exploring your local waters."
Gilberto Strosin
Collected.reviews
Feb 06, 2023
Featured for: Positive booking and captain experience
Sailo is a scam - chartered a boat out of Ft. Laud, FL
"Recently rented a private “yacht “for our mothers 70th birthday celebration along with another friends 40th birthday. It was a private charter boat ou..."
Jennifer Clarke
Trustpilot
Oct 01, 2025
Featured for: Detailed negative service and communication
Perfect Day!
"My siblings and I surprised our mom with a sunset cruise of Manhattan's skyline as an early Mother's Day celebration. As jaded New Yorkers who love to..."
Lindsay Kert
Trustpilot
Oct 01, 2025
Featured for: Positive captain, enjoyable cruise example
Don’t do it to yourself
"Don’t do it to yourself! Terrible experience. We should’ve seen the red flags from the start. We went on Sailo to rent a boat on our trip to Portugal..."
P J
Trustpilot
Oct 01, 2025
Featured for: Negative listing, fees, and refund
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jennifer Clarke
trustpilot.com
Oct 01, 2025
Sailo is a scam - chartered a boat out of Ft. Laud, FL
Recently rented a private “yacht “for our mothers 70th birthday celebration along with another friends 40th birthday. It was a private charter boat ou...
S
Sasheen Graham
trustpilot.com
Oct 01, 2025
Fraudulent Reviews
I applied for a job via Facebook, the advertised job didn’t exist but my details were passed to another company. They contacted me and gave a very vag...
L
Lindsay Kert
trustpilot.com
Oct 01, 2025
Perfect Day!
My siblings and I surprised our mom with a sunset cruise of Manhattan's skyline as an early Mother's Day celebration. As jaded New Yorkers who love to...
P
P J
trustpilot.com
Oct 01, 2025
Don’t do it to yourself
Don’t do it to yourself! Terrible experience. We should’ve seen the red flags from the start. We went on Sailo to rent a boat on our trip to Portugal...
G
Gilberto Strosin
Collected.reviews
Feb 06, 2023
A Fantastic Experience with Sailo Boat Rentals
I recently used Sailo for a holiday boat rental experience and I have to say, it was fantastic! The whole process from start to finish was smooth and easy. It was very convenient to be able to go on their website and browse through the multitude of options they had available in various locations around the world.
The booking process itself only took a few clicks of my mouse, with clear pricing and availability shown right there on the screen which made things much easier.
On arrival at the marina, we were met by our captain who provided us with all the necessary safety information. He also gave us plenty of suggestions about things we could do during our time out at sea. His knowledge helped make our experience even more enjoyable!
The yacht itself was clean & tidy, spacious enough for my family's needs- comfortable seating areas both inside & outside as well as clean bathroom facilities onboard.
All in all, Sailo definitely exceeded my expectations. Being able to search reviews from previous renters online helped me pick an option that worked perfectly for what I needed while traveling.
I would highly recommend using this service if you’re looking for a fun-filled day or week exploring your local waters.
Conclusion
Reviews for Sailo show a mix of well-executed trips and several significant issues. Positive reports highlight easy online booking, knowledgeable captains and clean boats on some listings. Negative reports focus on misleading listing details, inconsistent crew behaviour, confusing messaging and poor customer-service responses including disputes over refunds. If you consider Sailo, verify the specific listing details (sleeping accommodations, itinerary and crew arrangement), confirm fees before booking and request direct contact details for the captain or owner. Reading other renters’ reviews for the exact boat and asking for photos or documentation can help reduce risk.