Many reviewers praise specific agents for fast, personal help with bookings and clear confirmations. Multiple customers describe last-minute price jumps, cancelled bookings, and long ID or card checks that stopped purchases. Value is mixed: some report big savings, while others ran into higher agent quotes or extra fees. Overall, reviews split between excellent agent-led support and operational breakdowns that keep people from traveling.
Examples from available reviews (Jan 2024 – Mar 2026).
Agent Deborah Borja made the booking process easy and excellent.
“our agent, Deborah Borja, was the BEST!!”
Flight cancellation had no communication and refund updates were unavailable.
“NO COMMUNICATION”
Price rose before checkout and ID/photo requests led to order cancellation.
“Raised the price last minute before checkout”
Longtime user saved nearly $1700 and praised customer service.
“We saved nearly $1700!”
Reviewers often mention agents by name for quick, hands-on help that fixed itinerary problems. Agents managed schedule changes, corrected booking errors, and finished complex reservations. Fewer reviews describe internal delays that led to missed bookings or cancelled reservations.
Some customers report major savings and lower fares found on the site. Others describe higher-than-expected agent quotes, added charges, or unclear pricing from third-party vendors. Price results differ by booking and by vendor interaction.
Many users faced extra verification steps, including requests for ID or card copies, plus slow processing before tickets were issued. Several reviews mention sudden price increases or flights disappearing at checkout. Other customers call the site lightweight and easy to use.
Multiple reviewers say they received booking confirmations and e-tickets quickly after purchase. Some report itinerary mistakes or cancelled bookings that forced costly rebooking. Ticket speed and accuracy differ from one transaction to the next.
Many complaints point to missing or contradictory updates about cancellations, refunds, and verification progress. Some reviewers highlight specific support agents for clear, helpful replies. Several accounts also mention broken chat tools or slow responses.
Feedback is sharply split between very positive agent-led experiences and serious operational issues. Positive reviews highlight personal assistance and savings. Negative reviews focus on failed bookings, unclear fees, and poor communication around refunds or cancellations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Sitejabber (20) · bbb.org (1) · Quotes shortened · As of: March 2026
Customer service helped list my flight on the airline site and saved money.
“GOOD CUSTOMER SERVICE”
First booking felt secure and professional; plans to book again.
“booking process looked secured and professional to me”
Service was prompt and confirmations were quick.
“Great service, very prompt and quick with the confirmations!”
Easy booking with a helpful detailed summary and pre-authorization.
“Easy to book and detailed summary is nice!”
Processing delayed and no seat or baggage options; airline number included.
“there were apparently no options for seat type (economy, premium economy/business, etc)”
Booking processing is taking too long and is difficult to complete.
“why is it Processing booking taking so long?”
Staff were responsive and supportive, and fares were inexpensive.
“Quick responses and supportive staff”
Promo codes and flight availability were inconsistent and support was unhelpful.
“Support was no help as they state the code was for limited redemption”
Found very cheap flights, booking was quick, confirmation followed within hours.
“I'm shocked by how cheap flights can be”
Site was easy to use and staff provided great support.
“Easy to use and great support from staff”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ScholarTrip is an online travel agency that sells airline tickets and booking services. Customers use its website to search fares, reserve seats, and get e-ticket confirmations. ScholarTrip takes payment and issues electronic tickets, working with airlines and third-party vendors for ticketing. Support teams help with booking changes, confirmations, and refund questions.