Feedback splits between customers who quickly secured IRS installment agreements and those who paid fees but never got the promised paperwork. Several reviews describe plans set up within one business day, with clear updates that helped cut interest and penalties. Many complaints say they were charged with little or no follow-up, applications were cancelled, or refunds never came. Communication experiences range from unanswered outreach to agent callbacks that resolved problems.
Examples from available reviews (Dec 2021 – Mar 2026).
They completed a payment plan within one business day as promised.
“had a payment plan completed within one business day”
Saved substantial money on interest and penalties; praised $97 deal.
“Saved me a ton of money on interest and penalties”
Redirected from IRS site, paid $129, and did not receive promised forms.
“Never got an email or letter that they promised.”
Redirected to 97tax and asked for ID, selfie, and bank details, causing fraud concerns.
“I was told to take a picture of my driver's license, both front and back”
Reviews point to two main outcomes: payment plans set up successfully or promised work that never arrives. Several customers say their plan was completed within one business day and confirmed quickly by the IRS. Others report paying fees but getting no forms, seeing submissions cancelled, or receiving no follow-up.
Some reviewers say the service saved them money on interest and penalties once the setup went through. Others say they paid a fee and got no benefit or never received confirmation that a plan was active. Mentions of savings appear only in reviews where agreements were completed, while complaints focus on fees paid without results.
Several users describe an easy, guided process that felt simpler than calling tax agencies. Other reviews mention broken tracking, slow delivery, and uncertainty about whether a plan was actually in place. A few customers say they were led to believe the company was affiliated with tax authorities.
In successful cases, reviewers mention filings completed and positive IRS letters after submission. Many negative reviews cite missing paperwork, voucher forms that never arrived, or IRS applications that were cancelled. Overall, the experiences split between accepted submissions and missing promised documents.
Many complaints describe trouble reaching support, calls that went unanswered, and emails that did not clarify next steps. Several reviewers also mention deceptive advertising and confusion about IRS affiliation. Other reviews describe agent callbacks and refunds that addressed earlier concerns.
The reviews are sharply divided, with some customers highly satisfied and others alleging non-delivery or fraud. Positive experiences highlight speed and cost savings. Negative experiences focus on fees lost, cases left unresolved, and communication problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid fee; IRS rejected their offer and 97tax did not respond or refund.
“At this point i just want my money back they were NO HELP!”
They charged over $100 but did not ensure timely delivery.
“They charge you 100+ to prepare your paperwork.”
They set up payment plans and provided clear, easy-to-follow directions.
“They always set up my plan perfectly”
Reviewer thought it was the IRS then continued receiving emails.
“I mistakenly thought I was dealing directly with the IRS”
Paid $129, received paperwork but no confirmation whether a plan exists.
“don't know if I have a plan or not.”
Expected fast delivery but tracking failed and order cancellation caused issues.
“It's now Thursday and USPS tracking is totally useless!”
Completed forms and paid in May but still awaiting the payment plan.
“I am still waiting for that form to be sent.”
Company uses deceptive advertising and is not affiliated with the IRS.
“97 Tax uses deceptive advertising.”
They responded and refunded, but instructions and emails needed clarity.
“97Tax did respond to us and gave us a refund.”
Reviewer was charged $97 despite IRS canceling the application, calling it a scam.
“This is a scam, DO NOT USE.”
Paid $97 and could not reach the company by phone or email.
“tried calling the office 15 times no answer.”
Agent later called and resolved issues, providing helpful assistance.
“I got a call today, Sept 1st, from their agent”
Simple process with regular updates and a positive IRS letter after sixty days.
“Got positive letter direclty from IRS about 60 days later.”
Followed instructions and successfully obtained a payment plan, easier than calling IRS.
“Way easier than calling the IRS, good people.”
Reviewer is very happy with the company's services and recommends them.
“I am really happy with there services”
Easy to obtain a payment plan and kept informed throughout the process.
“kept us informed throughout the process.”
Reviewer found 97tax to be great tax people.
“Great tax people.”
They completed a payment plan within one business day as promised.
“had a payment plan completed within one business day”
Process took a long time but saved significant interest and penalties.
“saves me lots of money on interest/penalty!”
Saved substantial money on interest and penalties; praised $97 deal.
“Saved me a ton of money on interest and penalties”
After a poor review they received a personal phone call resolving concerns.
“I received a personal phone call to discuss why I rated the way I did.”
Believes they were scammed and lost $129 after IRS website listing.
“I believe I just got scammed.”
Experienced the same issues as other commenters and calls it fraud.
“All the same things happened to me as did the others in commentsfraud!!!”
Redirected from IRS site, paid $129, and did not receive promised forms.
“Never got an email or letter that they promised.”
Reviewer says company didn't deliver paperwork and considers it a scam costing over $97.
“It's a SCAM cost me more than $97.00.”
Reviewer was led to believe the company was IRS and gave sensitive information.
“They led me to believe that they were IRS”
Was redirected, paid $129, provided SSN, and questions IRS affiliation.
“This company is a fraud.”
Paid $119 for voucher forms that were never sent.
“never sent the forms.”
Charged $128 and did not resolve the payment agreement, reviewer contacted IRS directly.
“They took $128.00 from me and never helped resolve my payment agreement.”
Redirected to 97tax and asked for ID, selfie, and bank details, causing fraud concerns.
“I was told to take a picture of my driver's license, both front and back”
Friend of mine recommended 97tax... I was stressed for 3 years not knowing what to do about my taxes until a friend told me about them. I went online and had a payment plan completed within one business day, as promised. I read the FAQ to know about the process and I followed their instructions and it worked out for a payment plan. They even stayed in touch with me throughout the process by email. Got a positive letter directly from the IRS about 2 months later. I am really happy with their services and want to tell everyone they are the best. I have and will continue to recommend them. Wonderful people. Thanks team 97tax
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
97tax offers online tax resolution services focused on federal tax issues and payment arrangements. It helps taxpayers prepare and submit forms for installment agreements and other IRS communications. The platform includes secure document uploads, identity checks, and email updates on case progress. Staff tax professionals review submissions and provide follow-up support as clients work through tax agency steps.