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We Collect & Analyze Reviews

97tax
Experiences & Reviews

97tax is an independent, online tax-assistance service that helps taxpayers prepare and submit IRS installment agreement or payment-plan requests for a fee. Searchers commonly look for information about its payment-plan setup, fees, customer support and delivery of IRS confirmations. This summary consolidates reviewer-reported experiences to help consumers evaluate 97taxโ€™s support for installment agreements and related correspondence.

Overview & Key Metrics

Reviews Analyzed 22
Positive Sentiment 64%
Latest Review 21d
Overall Rating
3.4

Our Analysis

๐ŸŽฏ

Service quality

Some reviewers report quick, correct payment-plan setups (often within one business day); others report delays, unmet "fast" promises and missing confirmations.

Share of mentions
24%
Mixed
๐Ÿ’ฐ

Value for money

A minority say the service saved money on penalties; multiple reviewers specifically complain about fees ($97โ€“$129) and unclear value for the charge.

Share of mentions
8%
Weak
โšก

User experience

When the process works reviewers call it simple and well guided; when it fails they report confusion about instructions, submission steps and outcomes.

Share of mentions
20%
Mixed
๐Ÿ”ง

Product quality

Reviewers rarely discuss a standalone product; feedback centers on services, paperwork delivery and the results rather than a physical product.

Share of mentions
0%
Mixed
๐Ÿ“ž

Communication

Some customers note helpful email or phone contact and follow-up; many report difficulty reaching support, repeated or unwanted emails, and unclear confirmations.

Share of mentions
20%
Mixed
โญ

Overall experience

Overall impressions are split: several users report successful plans and IRS confirmation, while a notable portion report charges without confirmation or poor support.

Share of mentions
28%
Mixed

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (2) ยท Quotes shortened ยท As of: October 2025

J
Johnny Pereira
trustpilot.com Oct 01, 2025

They charge you 100+ to prepare yourโ€ฆ

They charge you 100+ to prepare your paperwork. But they don't guarantee you that the State or IRS wi...

N
Najah Moeser
trustpilot.com Oct 01, 2025

Iโ€™ve been using this company for years

Iโ€™ve been using this company for years. My name is Najah Moeser. I remember I was hesitant to use them because of some reviews but I have made multipl...

C
Cinderella
trustpilot.com Oct 01, 2025

Not the IRS

I mistakenly thought I was dealing directly with the IRS to inquire about a payment plan. Part way through providing my info I realized you are not af...

R
Regina Caldwell
trustpilot.com Oct 01, 2025

I used this company to help me get aโ€ฆ

I used this company to help me get a payment plan I paid 129$ for these services it was December 12,2023 I paid for this service I did receive the pap...

D
Dave Lucas
trustpilot.com Oct 01, 2025

Fast service is anything but!

They advertise "fast" service. I placed an order on a Friday, expecting my package to be delivered Monday or Tuesday. It's now Thursday and USPS track...

D
Daniel
trustpilot.com Oct 01, 2025

Still waiting

Hi, I finished the form work paid what was asked in May 23rd,2023. 97 Tax said to...

M
Mark
trustpilot.com Oct 01, 2025

97 Tax uses deceptive advertising

97 Tax uses deceptive advertising. It is no longer charging just $97! There should be an obvious disclaimer that they are not associated with the IRS...

W
Wesley Hodges
trustpilot.com Oct 01, 2025

We did everything they told us to doโ€ฆ

97Tax did respond to us and gave us a refund. I explained that they need to make their instruction...

m
mart taylor
trustpilot.com Oct 01, 2025

No way to contact this company. YOU ARE SCAMMING PEOPLE.โ€ฆ

Spoke to IRS within minutes of completing this, they cancelled the a...

D
David Clackum
trustpilot.com Oct 01, 2025

Paid my $97 four days ago tried callingโ€ฆ

Paid my $97 four days ago tried calling the office 1...

L
Lila Litter
trustpilot.com Oct 01, 2025

UPDATED Review to 5 stars 97tax

I'm pleased to update my rating to 5 stars!! I got a call today, Sept 1st, from their agent who explained everything and was extremely helpful. He hel...

J
Juan Garcia
trustpilot.com Oct 01, 2025

Simple process & stated in touch

Really simple process, read the FAQ to know about the process. Stayed in touch with me throughout...

F
Frank Connors
trustpilot.com Oct 01, 2025

Friend of mine recommended 97tax..

Friend of mine recommended 97tax... I was a few years behind on taxes but I followed their in...

C
Chris Patrick
trustpilot.com Oct 01, 2025

I am really happy with there servicesโ€ฆ

I am really happy with there services an...

C
Cheryl Miller
trustpilot.com Oct 01, 2025

97tax is Excellent

97tax is Excellent, Easy to get a payment plan from t...

M
Merry Mercy
trustpilot.com Oct 01, 2025

97tax was Great

97tax was Great...

W
Watson Ammy
trustpilot.com Oct 01, 2025

This company is great

This company is great. I stressed for 2 years not knowing what to do about my taxes until a friend told me about them. I went online...

R
Richard Scheps
trustpilot.com Oct 01, 2025

Took along time but saves me lots ofโ€ฆ

Took along time but saves me lots of money on...

M
M. N.
trustpilot.com Oct 01, 2025

97tax is AWESOME

Saved me a ton of money on interest and penalties that never stop add...

D
Dan Woodring
trustpilot.com Oct 01, 2025

Excellent Customer Service!

My first review was not so good but I received a personal phone call to discuss why I rated the way I did. After and e...

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Conclusion

Reviews for 97tax show a mixed pattern: multiple customers describe fast, clear payment-plan setup and eventual IRS confirmation, while others report long waits or no confirmation after paying the fee. Several reviewers cite fee amounts in the range of $97 to $129 and question the value when follow-up is lacking. Communication is a common dividing lineโ€”some praise personal phone contact and helpful emails, others report unanswered calls and repeated or unwanted messages. If you consider using 97tax, read the FAQ and confirmation procedures carefully, note the out-of-pocket fee, and keep copies of submitted paperwork so you can follow up with the IRS if needed.