Reviews Analyzed
22
We Collect & Analyze Reviews
97tax
Experiences & Reviews
97tax is an independent, online tax-assistance service that helps taxpayers prepare and submit IRS installment agreement or payment-plan requests for a fee. Searchers commonly look for information about its payment-plan setup, fees, customer support and delivery of IRS confirmations. This summary consolidates reviewer-reported experiences to help consumers evaluate 97tax’s support for installment agreements and related correspondence.
Overview & Key Metrics
Positive Sentiment
64%
Latest Review
21d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Some reviewers report quick, correct payment-plan setups (often within one business day); others report delays, unmet "fast" promises and missing confirmations.
Share of mentions
Mixed
24%
💰
Value for money
A minority say the service saved money on penalties; multiple reviewers specifically complain about fees ($97–$129) and unclear value for the charge.
Share of mentions
Weak
8%
⚡
User experience
When the process works reviewers call it simple and well guided; when it fails they report confusion about instructions, submission steps and outcomes.
Share of mentions
Mixed
20%
🔧
Product quality
Reviewers rarely discuss a standalone product; feedback centers on services, paperwork delivery and the results rather than a physical product.
Share of mentions
Mixed
0%
📞
Communication
Some customers note helpful email or phone contact and follow-up; many report difficulty reaching support, repeated or unwanted emails, and unclear confirmations.
Share of mentions
Mixed
20%
⭐
Overall experience
Overall impressions are split: several users report successful plans and IRS confirmation, while a notable portion report charges without confirmation or poor support.
Share of mentions
Mixed
28%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (December 2021 – October 2025).
Simple process & stated in touch
"Really simple process, read the FAQ to know about the process. Stayed in touch with me throughout..."
Juan Garcia
Trustpilot
Oct 01, 2025
Featured for: clear process and successful outcome
They charge you 100+ to prepare your…
"They charge you 100+ to prepare your paperwork. But they don't guarantee you that the State or IRS wi..."
Johnny Pereira
Trustpilot
Oct 01, 2025
Featured for: complains about fees and guarantees
We did everything they told us to do…
"97Tax did respond to us and gave us a refund. I explained that they need to make their instruction..."
Wesley Hodges
Trustpilot
Oct 01, 2025
Featured for: refund issued; unclear instructions
Paid my $97 four days ago tried calling…
"Paid my $97 four days ago tried calling the office 1..."
David Clackum
Trustpilot
Oct 01, 2025
Featured for: no response by phone or email
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
J
Johnny Pereira
trustpilot.com
Oct 01, 2025
They charge you 100+ to prepare your…
They charge you 100+ to prepare your paperwork. But they don't guarantee you that the State or IRS wi...
N
Najah Moeser
trustpilot.com
Oct 01, 2025
I’ve been using this company for years
I’ve been using this company for years. My name is Najah Moeser. I remember I was hesitant to use them because of some reviews but I have made multipl...
C
Cinderella
trustpilot.com
Oct 01, 2025
Not the IRS
I mistakenly thought I was dealing directly with the IRS to inquire about a payment plan. Part way through providing my info I realized you are not af...
R
Regina Caldwell
trustpilot.com
Oct 01, 2025
I used this company to help me get a…
I used this company to help me get a payment plan I paid 129$ for these services it was December 12,2023 I paid for this service I did receive the pap...
D
Dave Lucas
trustpilot.com
Oct 01, 2025
Fast service is anything but!
They advertise "fast" service. I placed an order on a Friday, expecting my package to be delivered Monday or Tuesday. It's now Thursday and USPS track...
D
Daniel
trustpilot.com
Oct 01, 2025
Still waiting
Hi, I finished the form work paid what was asked in May 23rd,2023. 97 Tax said to...
M
Mark
trustpilot.com
Oct 01, 2025
97 Tax uses deceptive advertising
97 Tax uses deceptive advertising. It is no longer charging just $97! There should be an obvious disclaimer that they are not associated with the IRS...
W
Wesley Hodges
trustpilot.com
Oct 01, 2025
We did everything they told us to do…
97Tax did respond to us and gave us a refund. I explained that they need to make their instruction...
m
mart taylor
trustpilot.com
Oct 01, 2025
No way to contact this company. YOU ARE SCAMMING PEOPLE.…
Spoke to IRS within minutes of completing this, they cancelled the a...
D
David Clackum
trustpilot.com
Oct 01, 2025
Paid my $97 four days ago tried calling…
Paid my $97 four days ago tried calling the office 1...
L
Lila Litter
trustpilot.com
Oct 01, 2025
UPDATED Review to 5 stars 97tax
I'm pleased to update my rating to 5 stars!! I got a call today, Sept 1st, from their agent who explained everything and was extremely helpful. He hel...
J
Juan Garcia
trustpilot.com
Oct 01, 2025
Simple process & stated in touch
Really simple process, read the FAQ to know about the process. Stayed in touch with me throughout...
F
Frank Connors
trustpilot.com
Oct 01, 2025
Friend of mine recommended 97tax..
Friend of mine recommended 97tax... I was a few years behind on taxes but I followed their in...
C
Chris Patrick
trustpilot.com
Oct 01, 2025
I am really happy with there services…
I am really happy with there services an...
C
Cheryl Miller
trustpilot.com
Oct 01, 2025
97tax is Excellent
97tax is Excellent, Easy to get a payment plan from t...
M
Merry Mercy
trustpilot.com
Oct 01, 2025
97tax was Great
97tax was Great...
W
Watson Ammy
trustpilot.com
Oct 01, 2025
This company is great
This company is great. I stressed for 2 years not knowing what to do about my taxes until a friend told me about them. I went online...
R
Richard Scheps
trustpilot.com
Oct 01, 2025
Took along time but saves me lots of…
Took along time but saves me lots of money on...
M
M. N.
trustpilot.com
Oct 01, 2025
97tax is AWESOME
Saved me a ton of money on interest and penalties that never stop add...
D
Dan Woodring
trustpilot.com
Oct 01, 2025
Excellent Customer Service!
My first review was not so good but I received a personal phone call to discuss why I rated the way I did. After and e...
Conclusion
Reviews for 97tax show a mixed pattern: multiple customers describe fast, clear payment-plan setup and eventual IRS confirmation, while others report long waits or no confirmation after paying the fee. Several reviewers cite fee amounts in the range of $97 to $129 and question the value when follow-up is lacking. Communication is a common dividing line—some praise personal phone contact and helpful emails, others report unanswered calls and repeated or unwanted messages. If you consider using 97tax, read the FAQ and confirmation procedures carefully, note the out-of-pocket fee, and keep copies of submitted paperwork so you can follow up with the IRS if needed.