Reviews for 97tax show a mixed pattern: multiple customers describe fast, clear payment-plan setup and eventual IRS confirmation, while others report long waits or no confirmation after paying the fee. Several reviewers cite fee amounts in the range of $97 to $129 and question the value when follow-up is lacking. Communication is a common dividing line—some praise personal phone contact and helpful emails, others report unanswered calls and repeated or unwanted messages. If you consider using 97tax, read the FAQ and confirmation procedures carefully, note the out-of-pocket fee, and keep copies of submitted paperwork so you can follow up with the IRS if needed.
Examples from available reviews (Dec 2021 – Feb 2026).
Simple process with regular updates and a positive IRS letter after sixty days.
“Got positive letter direclty from IRS about 60 days later.”
They charged over $100 but did not ensure timely delivery.
“They charge you 100+ to prepare your paperwork.”
They responded and refunded, but instructions and emails needed clarity.
“97Tax did respond to us and gave us a refund.”
Paid $97 and could not reach the company by phone or email.
“tried calling the office 15 times no answer.”
Some reviewers report quick, correct payment-plan setups (often within one business day); others report delays, unmet "fast" promises and missing confirmations.
A minority say the service saved money on penalties; multiple reviewers specifically complain about fees ($97–$129) and unclear value for the charge.
When the process works reviewers call it simple and well guided; when it fails they report confusion about instructions, submission steps and outcomes.
Reviewers rarely discuss a standalone product; feedback centers on services, paperwork delivery and the results rather than a physical product.
Some customers note helpful email or phone contact and follow-up; many report difficulty reaching support, repeated or unwanted emails, and unclear confirmations.
Overall impressions are split: several users report successful plans and IRS confirmation, while a notable portion report charges without confirmation or poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid fee; IRS rejected their offer and 97tax did not respond or refund.
“At this point i just want my money back they were NO HELP!”
They charged over $100 but did not ensure timely delivery.
“They charge you 100+ to prepare your paperwork.”
They set up payment plans and provided clear, easy-to-follow directions.
“They always set up my plan perfectly”
Reviewer thought it was the IRS then continued receiving emails.
“I mistakenly thought I was dealing directly with the IRS”
Paid $129, received paperwork but no confirmation whether a plan exists.
“don't know if I have a plan or not.”
Expected fast delivery but tracking failed and order cancellation caused issues.
“It's now Thursday and USPS tracking is totally useless!”
Completed forms and paid in May but still awaiting the payment plan.
“I am still waiting for that form to be sent.”
Company uses deceptive advertising and is not affiliated with the IRS.
“97 Tax uses deceptive advertising.”
They responded and refunded, but instructions and emails needed clarity.
“97Tax did respond to us and gave us a refund.”
Reviewer was charged $97 despite IRS canceling the application, calling it a scam.
“This is a scam, DO NOT USE.”
Paid $97 and could not reach the company by phone or email.
“tried calling the office 15 times no answer.”
Agent later called and resolved issues, providing helpful assistance.
“I got a call today, Sept 1st, from their agent”
Simple process with regular updates and a positive IRS letter after sixty days.
“Got positive letter direclty from IRS about 60 days later.”
Followed instructions and successfully obtained a payment plan, easier than calling IRS.
“Way easier than calling the IRS, good people.”
Reviewer is very happy with the company's services and recommends them.
“I am really happy with there services”
Easy to obtain a payment plan and kept informed throughout the process.
“kept us informed throughout the process.”
Reviewer found 97tax to be great tax people.
“Great tax people.”
They completed a payment plan within one business day as promised.
“had a payment plan completed within one business day”
Process took a long time but saved significant interest and penalties.
“saves me lots of money on interest/penalty!”
Saved substantial money on interest and penalties; praised $97 deal.
“Saved me a ton of money on interest and penalties”
After a poor review they received a personal phone call resolving concerns.
“I received a personal phone call to discuss why I rated the way I did.”
Believes they were scammed and lost $129 after IRS website listing.
“I believe I just got scammed.”
Experienced the same issues as other commenters and calls it fraud.
“All the same things happened to me as did the others in commentsfraud!!!”
Redirected from IRS site, paid $129, and did not receive promised forms.
“Never got an email or letter that they promised.”
Reviewer says company didn't deliver paperwork and considers it a scam costing over $97.
“It's a SCAM cost me more than $97.00.”
Reviewer was led to believe the company was IRS and gave sensitive information.
“They led me to believe that they were IRS”
Was redirected, paid $129, provided SSN, and questions IRS affiliation.
“This company is a fraud.”
Paid $119 for voucher forms that were never sent.
“never sent the forms.”
Charged $128 and did not resolve the payment agreement, reviewer contacted IRS directly.
“They took $128.00 from me and never helped resolve my payment agreement.”
Redirected to 97tax and asked for ID, selfie, and bank details, causing fraud concerns.
“I was told to take a picture of my driver's license, both front and back”
Friend of mine recommended 97tax... I was stressed for 3 years not knowing what to do about my taxes until a friend told me about them. I went online and had a payment plan completed within one business day, as promised. I read the FAQ to know about the process and I followed their instructions and it worked out for a payment plan. They even stayed in touch with me throughout the process by email. Got a positive letter directly from the IRS about 2 months later. I am really happy with their services and want to tell everyone they are the best. I have and will continue to recommend them. Wonderful people. Thanks team 97tax
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
97tax is an independent, online tax-assistance service that helps taxpayers prepare and submit IRS installment agreement or payment-plan requests for a fee. Searchers commonly look for information about its payment-plan setup, fees, customer support and delivery of IRS confirmations. This summary consolidates reviewer-reported experiences to help consumers evaluate 97tax’s support for installment agreements and related correspondence.