Reviewers most often mention fast, low-cost international transfers and a simple mobile app. Many also praise quick, effective customer support and sometimes name specific agents. Fewer reviews describe transfer holds, long verification, or delayed refunds that disrupted some transactions.
Examples from available reviews (Nov 2021 – Mar 2026).
Transfers are fast, cheap, and reliable with regular use.
“Fast, cheap and reliable.”
Klaudia provided efficient and helpful support resolving my issue.
“She was very helpful and supportive.”
Funds were frozen for verification and refund still not delivered.
“They froze it for “verification,” kept moving the goalposts, and gave conflicting timelines.”
Used service for two years but left due to delays and high rates.
“Lately, the conversion rates have increased, and I feel I'm losing so much.”
Many reviews describe transfers as consistently fast, with professional handling. A smaller group reports funds being frozen for verification, slow processing, or timelines they dispute. These support cases often sit behind the lowest ratings in the sample.
Numerous reviewers point to low fees and favorable exchange rates as the main advantage. A limited set of comments flags higher conversion costs and perceived losses. These notes often appear alongside otherwise positive remarks about speed.
Many users call the app and web interface easy to use, quick, and straightforward. A few reviews point to long ID verification waits as the main snag. Some cite one-email fixes and fast in-app steps.
Customers describe transfers as secure and reliable across corridors, with fast arrival times. Several reviews mention declined transfers or holds that required documents and led to delayed refunds. These declines and holds show up less often, but they trigger strong negative feedback.
Reviewers often praise customer support for being fast and helpful, and many name agents who solved issues quickly. Many say the problem was fixed in a single email or through a quick chat reply. A small number mention conflicting timelines or slow updates around refunds.
Long-term users describe repeated satisfaction and keep using it for family remittances and regular transfers. The reviews draw a clear split: many positive ratings tied to speed and service, and a smaller set of severe complaints about verification holds and refund delays. This split drives the overall polarized sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The money transfer service is unique, fast, and convenient. The registration process is straightforward, and the customer service team is very supportive. The rates are also reasonable, and with an app on my android phone, I can transact at any time, anywhere. For the last two years, I have been using their service but stopped lately due to delays and high conversion rates. At first, the money would take up to 5 days to reflect on my account. I would contact their customer service team and have the issue addressed promptly. Lately, the conversion rates have increased, and I feel I'm losing so much. I have opted to look for a company with lower rates.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TransferGo runs an online money transfer service for sending funds across borders through a mobile app and a web platform. At checkout, it shows transfer options with clear exchange rates and estimated delivery times. Customers can pay from bank accounts and receive money into bank accounts or through local payout networks. TransferGo serves personal and business customers who need remittances, payroll, or cross-border payments.