Reviewers repeatedly mention blocked withdrawals, disabled accounts, and customer support that doesn’t help. Several users also point to slow or failing performance on major race days and missing bet types. Others cite money-back promos, bonus credit, and easy navigation as strong points. Overall, feedback splits between people who praise payouts and those who report account or service breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
Account was disabled and my winnings are being held.
“they have my money hostage”
Technical failures on big race days cause major delays and issues.
“TVG is horrible on big race days”
TVG offers money-back promotions and bonus money that enhance betting.
“TVG has money back promo plus bonus money”
There is no phone support and email replies are very slow.
“NO PHONE # to resolve any issues.”
Most negative feedback focuses on account access and payouts. Reviewers describe withdrawals being held, accounts being disabled, and long waits for a fix. Many tie these problems to support that responds slowly or not at all.
Some customers point to money-back deals and bonus funds as clear value. A small number mention unexpected deposit fees and blocked funds, which undercut the value. Positive comments often pair promos with on-time payouts, while fee and withholding complaints show up less often but hit harder.
Several users say the site is easy to navigate and makes it simple to place bets. Others describe severe slowness, laggy wager pads, and technical breakdowns on big race days that led to missed bets. A few isolated reviews also mention specific betting options being removed, such as Swedish harness bets.
Some reviewers describe the platform as reliable for placing wagers and receiving dividends. A smaller group accuses the company of taking funds or behaving dishonestly. Praise for the core betting functions appears alongside these serious allegations.
Multiple complaints mention limited ways to reach support, no phone option, and slow email replies. A few reviews also allege deceptive behavior or unexpected charges tied to visa activity. The lack of easy, live help comes up repeatedly.
Reviews are sharply split between happy bettors and frustrated account holders. Positive posts highlight promos, easy navigation, and payouts arriving on time. Negative posts focus on account lockouts, held withdrawals, outages, and support that is slow or missing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer support was horrendous and unhelpful.
“Customer support horrendous”
Account was disabled and my winnings are being held.
“they have my money hostage”
Reviewer reports terrible customer service and ruined TVG.
“Terrible customer service.”
Bar/cafe staff were rude, causing the reviewer to leave without buying.
““what does it look like?””
Website is extremely slow with laggy wager pad causing lost bets.
“The website is extremely slow.”
Swedish harness betting options were removed, leaving only exactas and trifectas.
“Swedish Harness racing bets are all gone”
Withdrawals are processed very slowly with poor customer service.
“Horribly slow on processing withdrawal.”
Reviewer alleges deception and unexpected visa-related charges and scams.
“Company of Fraud and liers”
Technical failures on big race days cause major delays and issues.
“TVG is horrible on big race days”
Reviewer alleges dishonest management and poor customer service at TVG.
“All the responses I've read from TVG management are lies.”
TVG offers money-back promotions and bonus money that enhance betting.
“TVG has money back promo plus bonus money”
There is no phone support and email replies are very slow.
“NO PHONE # to resolve any issues.”
Reviewer cannot access accounts and cannot reach customer service.
“I can not get into my acct”
Customer service is slow, with long email waits and limited live support.
“email waits average 12+ hours.”
The site is pretty easy to navigate.
“Pretty easy to navigate”
Reviewer considers the service very good and trustworthy.
“It’s a very good and trustable online...”
Company blocked withdrawals and delayed clearing despite deposit date.
“the company/website will not let me withdraw my money”
A $5 deposit fee was charged unexpectedly.
“Sneaky $5 fee for deposits”
Reviewer accuses the company of stealing funds and lacking integrity.
“They steal funds from your account”
Service is very easy to use.
“very easy to use”
Customer service was unhelpful and promised promotion was never received.
“Customer service is bad, cannot talk to a live agent over the phone”
I found TVG by accident. I was looking through the web to find a place where I can bet on horses. Then I came across TVG. After a couple of days of betting I made a nice profit. Now I'm hooked. I've been a member of TVG for almost 10 years. Since I like horse racing, but don't live in an area where there is any horse racing, this is my way to follow it. I've made a ton of money with them. They are very good at sending out automatic withdrawals and keeping track of my winnings. TVG is by far the best online sports betting site I have been involved with. They always pay out on time and pay dividends. Never had a problem with TVG and I highly recommend them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TVG runs an online horse-racing betting platform with live streaming and pari-mutuel wagering. It offers real-time odds, race replays, and handicapping tools for thoroughbred and harness racing. Users can manage accounts, deposits, and withdrawals through the website and mobile apps. TVG works with racetracks and broadcasters to provide live race coverage and betting markets. The platform also includes promotional offers and bonus programs for registered bettors.