Reviews Analyzed
21
We Collect & Analyze Reviews
TVG
Experiences & Reviews
TVG is an American horse-racing wagering platform and television network that offers online and mobile betting, live race broadcasts and betting tools. It is used by customers to place bets on U.S. and international racing and to follow live races via streaming and odds screens. People searching reviews typically look for information on payouts, withdrawal speed, customer support and website/app reliability.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
18d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviews report slow or blocked withdrawals and poor customer support; a minority of long-term users say payouts were timely.
Share of mentions
Weak
24%
💰
Value for money
Users cite mixed value: some praise promos and money-back offers, while others report unexpected deposit fees or unpaid promotional credits.
Share of mentions
Mixed
9%
⚡
User experience
Reviews describe slow site/app performance, lagging wager pad and difficult track navigation; several users nonetheless find the interface easy.
Share of mentions
Mixed
7%
🔧
Product quality
Some users appreciate handicapping tools and betting features; others report removed bet types and limited market availability (eg V75/V64).
Share of mentions
Mixed
3%
📞
Communication
Many reviews report poor responsiveness, no phone support and ineffective chat bots; email and chat replies are often slow or unhelpful.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions are mixed: several positive long-term users, but many recent reviews report withdrawal, service and technical problems.
Share of mentions
Weak
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
BETTING
"I found TVG by accident. I was looking through the web to find a place where I can bet on horses. Then I came across TVG. After a couple of days of betting I made a nice profit. Now I'm hooked. I've been a member of TVG for almost 10 years. Since I like horse racing, but don't live in an area where there is any horse racing, this is my way to follow it. I've made a ton of money with them. They are very good at sending out automatic withdrawals and keeping track of my winnings. TVG is by far the best online sports betting site I have been involved with. They always pay out on time and pay dividends. Never had a problem with TVG and I highly recommend them."
Bobby Jason
Collected.reviews
Dec 14, 2021
Featured for: Long-term positive payout and withdrawals
Horribly slow on processing withdrawal
"Horribly slow on processing withdrawal. Terrible customer service..."
gary bortolotti
Trustpilot
Oct 01, 2025
Featured for: Slow withdrawal complaint, negative service
The website is extremely slow
"The website is extremely slow. Not my computer or my network as I have 100mg. Once you click on the website it takes almost 45 seconds to load. 2 othe..."
Steve Prin
Trustpilot
Oct 01, 2025
Featured for: Detailed UX issues and handicapping praise
Improve Customer Service Speed and Hire Support Reps
"Biggest concern would be slow customer service response: email waits average 12+ hours. The chat is OK if you get the right person. Not friendly to ol..."
Jack Blandsworth
Trustpilot
Oct 01, 2025
Featured for: Constructive feedback on support speed
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mark Proctor
trustpilot.com
Oct 01, 2025
Fraudulent unprofessional they have my funds in my account they let me make deposit and make a bet all in 1 minute they disabled it i won the bet they have my money hostage
My money getting tired of speaking need bett...
J
James merrihew
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer servi...
M
Marcus
trustpilot.com
Oct 01, 2025
Rude bar/cafe person
The bar/cafe person is very rude on Train 903 today. He was not willing to answer my simple question about the filling in a sandwich. Instead he said...
S
Steve Prin
trustpilot.com
Oct 01, 2025
The website is extremely slow
The website is extremely slow. Not my computer or my network as I have 100mg. Once you click on the website it takes almost 45 seconds to load. 2 othe...
N
Nic
trustpilot.com
Oct 01, 2025
Where Did the V75 Wager go?
Where did the V75, V64,V4 and so on... Swedish Harness racing...
g
gary bortolotti
trustpilot.com
Oct 01, 2025
Horribly slow on processing withdrawal
Horribly slow on processing withdrawal. Terrible customer service...
h
hafiz hasnain sethi
trustpilot.com
Oct 01, 2025
Company of Fraud and liers
Company of Fraud and liers At the beginning I told them I need visa if staff they give me price We start Then they say sorry it’s for investor cost Yo...
C
Customer
trustpilot.com
Oct 01, 2025
TVG is horrible on big race days
TVG is horrible on big race days, the technical failures are awful. The only thing that works immediately is that t...
M
Mark Rusinko
trustpilot.com
Oct 01, 2025
Create an account with Twin Spires, not TVG !
All the responses I've read from TVG management are lies. They have no customer service, the chat's bots are awful , a bunch of drunk people just bomb...
J
Jack Gillen
trustpilot.com
Oct 01, 2025
i send all my friends to TVG
TVG has money back promo plus bonu...
R
Richard M
trustpilot.com
Oct 01, 2025
NO PHONE # to resolve any issues
NO PHONE # to resolve any issues....
s
steve lebherz
trustpilot.com
Oct 01, 2025
I can not get into my acct
I can not get into my acct. I have 2 accounts and you you have my $. I have tried to speak to a human. No luck. Yo...
J
Jack Blandsworth
trustpilot.com
Oct 01, 2025
Improve Customer Service Speed and Hire Support Reps
Biggest concern would be slow customer service response: email waits average 12+ hours. The chat is OK if you get the right person. Not friendly to ol...
c
customer
trustpilot.com
Oct 01, 2025
Pretty easy to navigate
...
M
MD Didar
trustpilot.com
Oct 01, 2025
It’s a very good and trustable online…
It’s a very good and trusta...
D
Diane M
trustpilot.com
Oct 01, 2025
Withdrawal of your money
I played the horse racing on June 8th of 2024 and the company/website will not let me withdraw my money I deposited in to make my winnings...they indi...
c
customer
trustpilot.com
Oct 01, 2025
Sneaky $5 fee for deposits
...
D
Dennis Fisk
trustpilot.com
Oct 01, 2025
This app and company lack integrity
This app and company lack integrity. They steal funds from your...
D
Debra Wright
trustpilot.com
Oct 01, 2025
very easy to use
...
H
Howie B Barinajr
trustpilot.com
Oct 01, 2025
Customer service is bad/ unpaid promo
Customer service is bad, cannot talk to a live agent over the phone I was promised promotion...
Conclusion
Reviewers are split: some long-term customers report reliable payouts and useful betting tools, while many recent reviewers describe slow withdrawals, limited phone support and site performance problems on busy days. Several users highlight promos and money-back offers as positives, but others report unexpected fees or unpaid credits. If you consider TVG, check current withdrawal rules, promotional terms and available betting markets for your jurisdiction. For high-volume race days or urgent withdrawals some reviewers recommend comparing alternatives with more responsive support.