Reviewers mention both reliable customer‑facing staff and recurring issues with repairs, warranties and documentation. Multiple customers praised individual representatives who resolved orders, held shipments, or arranged replacements. Conversely, a number of reviews report stones falling out, delayed or missing responses to repair inquiries, and disputes over receipts or appraisals. Prospective buyers should verify warranty coverage, ask for written appraisals and request expected repair timelines and documentation before purchase.
Examples from available reviews (Dec 2023 – Feb 2026).
Concierge Conquela went above and beyond for an anniversary ring.
“went above and beyond to ensure the ring I purchased”
Main stone fell off and company demanded $1500 despite warranty.
“the main stone fell off and is lost.”
Stone fell off and customer service stopped responding about repair.
“Provided everything to Marla and no reply.”
Necklace sold as natural diamonds appeared to be lab-grown and overpriced.
“the receipt indicated that they were lab grown diamonds”
Many reviews praise responsive staff and case resolution, but a substantial share report slow or unhelpful service on repairs and warranties.
Several customers report expensive pieces failing or uncertain value; a subset raise concerns about appraisals, pricing or refund resolution.
A small set of reviewers note positive shopping experiences, easy selection and helpful order handling; sample size for UX remarks is limited.
Reports are mixed: many customers praise design and accurate representation, while several report stones falling out or repeat issues requiring repair.
Some reviews highlight named employees who were helpful and communicative; others describe unanswered emails, delayed replies and missing paperwork.
Overall impressions are divided: many satisfied customers report good service and replacements, while nearly as many report warranty or communication problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · bbb.org (10) · Quotes shortened · As of: February 2026
Customer care located an out-of-stock necklace for an anniversary gift.
“went out of his way to find my wife an out of stock necklace”
Necklace sold as natural diamonds appeared to be lab-grown and overpriced.
“the receipt indicated that they were lab grown diamonds”
Ring part broke and repairs experienced extensive delays and poor service.
“I called several times to check the status of the ring.”
Stone fell out shortly after purchase and repairs failed to fix loose prongs.
“the stone fell off the next day”
Reviewer warns jewelry loses tiny diamonds and is inferior.
“They sell inferior jewelry items”
Delayed refunds and refusal to assist with heirloom caused major frustration.
“Absolutely the WORST customer service I have EVER received.”
Company would not extend return policy for a holiday gift return.
“they would not return it because of there policy”
Customer says store served alcohol, misunderstood financing, and was denied return.
“By the time we left the store I was drunk and had spent $18,000.”
Silver set caused skin rash and company has not responded to warranty claim.
“both burned my skin and caused a rash.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Effy Jewelry is a fine jewelry brand and retailer offering diamond and colored‑gemstone rings, necklaces and bracelets. Consumers researching the company should consult the official Effy website and authorized retailers for product details, warranty terms, appraisals and return policies. When comparing fine‑jewelry purchases, check documentation (receipts, certificates, appraisals) and confirm repair and warranty procedures in writing.