Reviewers mention both reliable customer‑facing staff and recurring issues with repairs, warranties and documentation. Multiple customers praised individual representatives who resolved orders, held shipments, or arranged replacements. Conversely, a number of reviews report stones falling out, delayed or missing responses to repair inquiries, and disputes over receipts or appraisals. Prospective buyers should verify warranty coverage, ask for written appraisals and request expected repair timelines and documentation before purchase.
Examples from available reviews (Dec 2023 – Feb 2026).
Concierge Conquela went above and beyond for an anniversary ring.
“went above and beyond to ensure the ring I purchased”
Main stone fell off and company demanded $1500 despite warranty.
“the main stone fell off and is lost.”
Stone fell off and customer service stopped responding about repair.
“Provided everything to Marla and no reply.”
Necklace sold as natural diamonds appeared to be lab-grown and overpriced.
“the receipt indicated that they were lab grown diamonds”
Many reviews praise responsive staff and case resolution, but a substantial share report slow or unhelpful service on repairs and warranties.
Several customers report expensive pieces failing or uncertain value; a subset raise concerns about appraisals, pricing or refund resolution.
A small set of reviewers note positive shopping experiences, easy selection and helpful order handling; sample size for UX remarks is limited.
Reports are mixed: many customers praise design and accurate representation, while several report stones falling out or repeat issues requiring repair.
Some reviews highlight named employees who were helpful and communicative; others describe unanswered emails, delayed replies and missing paperwork.
Overall impressions are divided: many satisfied customers report good service and replacements, while nearly as many report warranty or communication problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · bbb.org (10) · Quotes shortened · As of: February 2026
The company does not offer price matching services.
“They do not price match”
Total karat weight was slightly less than expected but satisfied.
“The total karat weight was 1.37 and my purchase karat weight supposed to be 1.41.”
The total karat weight was slightly lower than expected.
“The total karat weight was 1.37”
Effy consistently delivers the emotional experience of fine jewelry.
“I can't explain the feeling of putting on a piece of fine jewelry.”
Effy consistently provides a special feeling when wearing their jewelry.
“Effy provides this experience every time I pull a green box out of the bag.”
Ring had multiple quality defects and company failed to resolve them.
“A stone fell out of the band”
Earring modification was well made and delivered on time.
“It was done to the quality and true EFFY-esque design”
They modified earrings with expected quality and delivered on time.
“It was done to the quality and true EFFY-esque design”
They happily exchanged a defective bracelet and ensured customer satisfaction.
“they happily exchanged the bracelet for one that I could wear.”
Customer service exchanged a bracelet to ensure customer satisfaction.
“Effy has the absolute BEST customer service!”
Safari Lion ring is beautifully detailed and attractive.
“The ring is beautiful and so well detail..”
The ring is beautiful and very well detailed.
“The ring is beautiful and so well detail..”
A diamond went missing and repairs incurred customs charges and delays.
“I noticed a missing diamond from the band.”
A diamond fell out and repair required shipping with customs charges.
“I noticed a missing diamond from the band.”
Monique onboard helped find a suitable piece and exceeded expectations.
“Monique was very happy to help find a piece that was to my style and budget”
Sales associate Monique helped find a piece and exceeded expectations.
“Monique was very happy to help find a piece that was to my style and budget”
Customer service was prompt and kept me informed about the ring.
“Customer service was great. When I had a question, they promptly answered me.”
Customer service was responsive and kept me informed about delivery.
“Customer service was great.”
FedEx delivery required signature and tracking was incorrect, causing inconvenience.
“that it would have to be signed for.”
FedEx delivery required signature and tracking information was incorrect.
“When I received tracking information it was incorrect.”
Resizing took far longer than promised and customer received no updates.
“I have received NO updates about when it will be done.”
Sales representative misled about tax refund and company ignored follow-up.
“She told me I could scan tax free form once I returned home”
They accepted my return without questions, showing good service.
“They took it back no questions asked.”
Main stone fell off and company demanded $1500 despite warranty.
“the main stone fell off and is lost.”
Beautiful small cross necklace that's perfect for everyday wear.
“Beautiful necklace with a unique diamond design.”
Customer service held my shipment and I was pleased with quality.
“they held it for me until I was home.”
Customer loves the necklace despite missing delivery.
“I love my necklace thank you very much”
Company did not respond to calls and handled transaction poorly.
“Time Central, and they never answered the call; no one called me back.”
Stone fell off and customer service stopped responding about repair.
“Provided everything to Marla and no reply.”
Found the perfect Christmas gift and liked Effy's selections.
“A perfect gift for Christmas.”
They took back my ring and sent a satisfactory replacement promptly.
“sent a replacement within a very reasonable period of time.”
Stone fell out after minimal wear and customer service delay.
“a stone had already fallen out and I have only worn the ring 4x.”
They never answered my emails about a return.
“Never answer my emails for return.”
Employee promised paperwork then stopped responding about appraisal and COA.
“I have been asking for the appraisal and COA ever since.”
Customer service took ages and required third-party help to resolve.
“Customer service is a disaster.”
Ring matched website representation though stones were slightly lighter.
“The ring I bought was accurately represented on the website.”
Customer service staff were helpful, though one repair policy concerned them.
“Rafael made me feel valued throughout our telephone conversations.”
Company refused to provide appraisal values for two complimentary items.
“why refuse to provide an appraisal or retail value on the pieces?”
Concierge Conquela went above and beyond for an anniversary ring.
“went above and beyond to ensure the ring I purchased”
Conquela was helpful, knowledgeable, and became a trusted contact.
“Conquela is amazing! She’s been helpful and knowledgeable about many aspects.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Effy Jewelry is a fine jewelry brand and retailer offering diamond and colored‑gemstone rings, necklaces and bracelets. Consumers researching the company should consult the official Effy website and authorized retailers for product details, warranty terms, appraisals and return policies. When comparing fine‑jewelry purchases, check documentation (receipts, certificates, appraisals) and confirm repair and warranty procedures in writing.