Reviews show a mix of positive and negative experiences. Many customers praise The Outnet for its wide designer selection, intuitive site and fast deliveries, and multiple reviewers describe smooth return processes. At the same time, a number of reviews report poor customer‑service interactions, long hold times or slow investigations into lost parcels, and a handful raise concerns about product condition or missing tags. Pricing feedback is mixed as well: shoppers mention good deals but also difficulties finding promo codes or unexpected charges such as tax on shipping. Prospective buyers should weigh the commonly reported strengths (selection, delivery speed, returns) against the recurring complaints about service and specific product issues when deciding to purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and customer service was rude and unhelpful.
“THE OUTNET.COM is a scam!!!!”
Easy website, stylish fashion, and a smooth, hassle-free EU return process.
“completely hassle-free”
Lost parcel investigation caused long delays and poor customer communication.
“investigation could take up to 21 days.”
Received poorly tailored, cheap clothes and late delivery despite paying for speed.
“poorly tailored, cheap material”
Mixed reports: some praise responsive support and smooth returns; others report rude representatives, long hold times and unresolved enquiries.
Many reviewers note good deals and reasonable prices; several complain about unexpected charges, shipping taxes and difficulty finding promo codes.
Most customers report an easy site, wide selection and fast delivery; a portion report delayed shipments, missing updates or trouble locating promotions.
Several reviewers describe authentic, well‑photographed designer items and good materials; others report poor tailoring, missing tags or lower‑than‑expected quality.
Reviews are split: some describe prompt replies and clear return labels, while others cite slow follow‑ups, dropped calls and lack of updates.
Overall impressions vary: many customers are satisfied with selection, speed and returns, while a notable group reports service, delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Three-item package delivered to wrong person and Outnet unresponsive.
“I never received my package of three items from the Outnet.”
Returned order weeks ago and refund delayed with poor communication.
“I returned an order to The Outnet weeks ago and have been waiting for my refund ever since.”
Order marked delivered without proof and Outnet failed to refund or explain.
“they have given me no answers, no refund, and no sense of responsibility”
Order delayed and return sent over a month ago still without refund.
“I have still not received my refund.”
Received wrong item and customer service did not provide a solution.
“They sent me a wrong item.”
Product quality acceptable but customer service repeatedly unhelpful.
“Worst Customer Service”
Returned item misidentified and Outnet failed to resolve the refund dispute.
“They received the item back but claim they received a pair of Nike men's sneakers.”
Return process failed and reviewer still waiting for refund.
“Outnet zahlt das Geld nicht zurück.”
Reviewer reports poor quality and rude, unhelpful customer service.
“WARNING. THE WORST CUSTOMER SERVICE. THE QUALITY IS NOT GOOD.”
Reviewer experienced uncaring, repetitive customer care and will return purchases.
“The worst customer service! Don't trust them!”
Shipping info wrong, slippers undelivered, and refund delayed unfairly.
“My money not returned fairly and timely.”
Sandro jacket arrived quickly and met expectations; no return needed.
“I received it within 4 days (the Netherlands) and everything is perfect!”
Final sale not disclosed and customer stuck without exchange or return.
“If the clothes doesn't fit you're stuck with it”
Multiple payment failures and unresponsive, unhelpful customer care.
“My payment was rejected numerous times”
Slippers arrived infested with fleas causing damage and poor service.
“the shearling slippers I ordered from Outnet came infested with fleas.”
Order returned unexpectedly and customer service blamed failed delivery attempts.
“THE WORST - AVOID AT ALL COST”
Deliveries and returns via UPS unreliable, causing delays and return issues.
“They use UPS which is so unreliable.”
Dress arrived with broken chain and customer service failed to help.
“I ordered an Alice and Olivia dress and the chain came broken.”
Returned defective ring but shipping costs not refunded and service was difficult.
“I was penalized and the shipping costs were not refunded.”
THE OUTNET.COM is a scam!!!! I'm not sure what this company is thinking, but they are definitely ripping people off! My daughter and I placed an order for a tote bag and never received the product. We have tried to call this company many times, left messages, and waited on hold for up to an hour! They are no help. They are very rude over the phone and talk over you while you are trying to explain the problem. While I was on hold waiting for a supervisor, they hung up on me!!! We have never been treated so badly by any other business in our lives. I definitely would not recommend this brand to anyone. It's a total scam!! Save your money for a department store item that will last you. DO NOT WASTE YOUR MONEY ON THIS COMPANY!!! THEY ARE A SCAM!!!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Outnet is an online retailer specializing in discounted designer clothing, shoes and accessories. Launched as a companion outlet to higher‑end fashion platforms, it offers past‑season and clearance designer stock online, ships internationally, and provides customer support and returns through its website. People searching reviews typically look for information on product authenticity, delivery speed, pricing and return policies.