Reviews show a mix of positive and negative experiences. Many customers praise The Outnet for its wide designer selection, intuitive site and fast deliveries, and multiple reviewers describe smooth return processes. At the same time, a number of reviews report poor customer‑service interactions, long hold times or slow investigations into lost parcels, and a handful raise concerns about product condition or missing tags. Pricing feedback is mixed as well: shoppers mention good deals but also difficulties finding promo codes or unexpected charges such as tax on shipping. Prospective buyers should weigh the commonly reported strengths (selection, delivery speed, returns) against the recurring complaints about service and specific product issues when deciding to purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and customer service was rude and unhelpful.
“THE OUTNET.COM is a scam!!!!”
Easy website, stylish fashion, and a smooth, hassle-free EU return process.
“completely hassle-free”
Lost parcel investigation caused long delays and poor customer communication.
“investigation could take up to 21 days.”
Received poorly tailored, cheap clothes and late delivery despite paying for speed.
“poorly tailored, cheap material”
Mixed reports: some praise responsive support and smooth returns; others report rude representatives, long hold times and unresolved enquiries.
Many reviewers note good deals and reasonable prices; several complain about unexpected charges, shipping taxes and difficulty finding promo codes.
Most customers report an easy site, wide selection and fast delivery; a portion report delayed shipments, missing updates or trouble locating promotions.
Several reviewers describe authentic, well‑photographed designer items and good materials; others report poor tailoring, missing tags or lower‑than‑expected quality.
Reviews are split: some describe prompt replies and clear return labels, while others cite slow follow‑ups, dropped calls and lack of updates.
Overall impressions vary: many customers are satisfied with selection, speed and returns, while a notable group reports service, delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Order returned for missed signature and customer charged shipping fee.
“they charged me a shipping fee for not even getting the order.”
Shoes were poor quality, wrong size, and customer service refused refund.
“the shoes came terrible it s foam from the top”
Received wrong sizes and was forced through difficult return procedures for refunds.
“Outnet is clearly dumping unwanted inventory”
Repeat customer pleased with great offers and reliability.
“Great offers and reliable.”
Large selection of original items with superior quality and fast delivery.
“Original items with superior quality”
Selection and support staff created a great shopping experience.
“make for a great experience.”
Customer upset about tax charged on shipping and return shipping.
“Why did you charge tax on the shipping fee?”
Positive about products, fast shipping, responsive customer service, and returns.
“Fast shipping, great customer service (fast to respond)”
Generally good experience, but promotion codes are hard to find.
“not easy to get the promotion code”
Customer service dismissed concerns and failed to send agreed return label.
“they dismiss my concerns about a product quality/fault”
Poor packaging and missing tags raised authenticity concerns; shipping was very slow.
“Poor packaging and lack of tags”
Clothing materials are good but some items like shoes are expensive.
“some things are expensive as shoes and other items”
Lost parcel investigation caused long delays and poor customer communication.
“investigation could take up to 21 days.”
Always happy with service; minimal waiting and accurate product images.
“I am always happy with service.”
Excellent designer range, accurate size guide, and easy returns.
“Size guide is spot on”
Inflexible returns policy and poor customer service for a costly purchase.
“absolutely inflexible when it comes to returns and exchanges.”
Site is easy to use but size chart lacks detail.
“easy to use the site”
Received poorly tailored, cheap clothes and late delivery despite paying for speed.
“poorly tailored, cheap material”
Easy website, stylish fashion, and a smooth, hassle-free EU return process.
“completely hassle-free”
Reviewer states that everything is good overall.
“Everything‘s good”
Great product variety and speedy delivery.
“Great variety and speedy delivery”
Fabulous choices with a suitable price range and accessible customer service.
“Fabulous choices, price range to suit”
Excellent selection, quick delivery, and impeccable product quality.
“Excellent selection, quick delivery and impeccable quality.”
Return credited only one of two items and company failed to resolve missing refund.
“I was only credited for the Top and not the pants.”
Two parcels not delivered after a month and customer service unresponsive.
“No delivery of two parcels worth £1000’s after over a month.”
Items disappeared then reappeared at much higher prices without explanation.
“items all re-appeared at much inflated prices”
Order took much longer than advertised and the wrong items arrived.
“Had to wait 1 month for the wrong item”
Customer service had poor communication and gave misleading return information.
“they're not in the United States of America and they read from a script”
Reviewer reports very low-level, poor customer service.
“They are bad very low level customer service”
Returned items but Outnet refused refund and blamed package loss.
“They say that the package was lost”
Requested price match and refund, but received incorrect refund and no resolution.
“It is purely robbery this company.”
Reviewer states the clothes are terrible quality.
“Terrible quality clothes !”
Bag was defective and support refused responsible remedy.
“the filling came out after just a few wears.”
Refund delayed nearly two months with repeated unfulfilled promises.
“Like many others, trying to get a refund for almost two months now.”
Three expensive items never received and company failed to refund following loss.
“I ordered 3 items over £200 and have never received them via UPS.”
Order lost by courier and Outnet offered only generic, unhelpful responses.
“my order was *lost* by UPS”
Boots never arrived and support delayed refund for months.
“Ordered some boots to Sweden that never arrived.”
Returned item lost by courier and Outnet provided no clarity or refund.
“the OUTNET courier lost it.”
Package misdelivered to another state and customer service failed to resolve.
“Abysmal customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Outnet is an online retailer specializing in discounted designer clothing, shoes and accessories. Launched as a companion outlet to higher‑end fashion platforms, it offers past‑season and clearance designer stock online, ships internationally, and provides customer support and returns through its website. People searching reviews typically look for information on product authenticity, delivery speed, pricing and return policies.