Reviews in this set show recurring issues with customer support responsiveness, communication and refunds, alongside numerous reports of damaged or incorrect items. However, some customers report positive outcomes for specific products (locker cabinet, garden beds, kitchen basket) and a few positive service experiences. If you consider buying from vidaXL, document deliveries and product condition on receipt, confirm seller and marketplace return policies, and keep order and correspondence records for refunds or disputes. Comparing similar products and checking recent reviews for the exact item and seller channel can help set realistic expectations before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a sturdy locker cabinet early; assembly was easy and it offers good value.
“Indeed, this combination of price and quality made the purchase absolutely worth it.”
Delayed/misdelivered bed and poor, inconsistent customer service responses.
“in the "proof" photo, the picture was someone else's package, different name and address!”
Received wrong/poor-quality chair and endured a difficult, slow refund process.
“This company is an absolute nightmare to deal with.”
Defective, low-quality planters and insufficient refund offers refused to accept returns.
“products are extremely low quality.”
Most reviews describe unhelpful or slow customer service, repeated requests for forms, inconsistent resolutions and limited refund support.
Several reviewers say refunds or partial offers do not cover losses; a few cite good price-to-quality, but many question overall value.
Ordering and delivery experiences vary: common complaints include long delays, missing tracking and incorrect deliveries; some note easy assembly.
Reports range from damaged, wrong or low‑quality items to positive notes on sturdy cabinets and garden beds; quality appears inconsistent.
Many reviewers report no replies, auto‑responses or broken links when contacting the seller, and trouble obtaining tracking or return confirmations.
Overall reviews in this sample are predominantly negative, driven by refund, delivery and communication problems; a minority report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (71) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received much smaller bed than advertised and seller was unresponsive.
“This seller ( vivaxl ) is using these apps to deceive customers”
Product arrived damaged, warped wood, misaligned holes, and not waterproof as described.
“Just arrived today had broken corners on one box”
Product had wrong or missing parts and reviewer couldn't find how to complain.
“Wrong or missing parts of the product.”
Ordered a kitchen pull-out basket and received great product and customer service.
“Great customer product and customer service!”
Expensive wine rack had poor finish and difficult assembly.
“The quality of finish is very poor.”
Received wrong product and was offered inadequate partial refund.
“Would you accept a coupon for £46 ? Or would you prefer a partial refund of”
Company canceled item, under-refunded, and removed my account.
“they removed my account.”
Delivery times were consistently longer than advertised.
“The truth is that they are arriving it at least 7-10 days.”
Products arrived damaged and seller ignored complaint messages.
“products arrived damaged and of very poor quality.”
One chair broke on first day and compensation was inadequate.
“One broke on first day of use .”
Bed missing after ten days and company provided no real resolution.
“Terrible service, I ordered a bed and 10days later nobody knows where it is”
It was our first purchase from VidaXL and it turned out well! The locker cabinet arrived earlier than expected and was in great shape when it got here. The assembly instructions were clear and easy to follow. I was happy at how sturdy it looks. It's a great locker cabinet and we are very satisfied with the purchase! Indeed, this combination of price and quality made the purchase absolutely worth it. I am now enjoying my new cabinet at my home working station. The customer service was also very helpful and there were no hassles during the ordering process. I would recommend this product without saying anything against it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
vidaXL is an online retailer and marketplace that sells furniture, home, garden and DIY products. It lists many affordable and niche items and is available through its own web channels and third-party marketplaces. Consumers commonly check reviews for delivery, returns, product durability and seller responsiveness before buying.