Reviews in this set show recurring issues with customer support responsiveness, communication and refunds, alongside numerous reports of damaged or incorrect items. However, some customers report positive outcomes for specific products (locker cabinet, garden beds, kitchen basket) and a few positive service experiences. If you consider buying from vidaXL, document deliveries and product condition on receipt, confirm seller and marketplace return policies, and keep order and correspondence records for refunds or disputes. Comparing similar products and checking recent reviews for the exact item and seller channel can help set realistic expectations before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a sturdy locker cabinet early; assembly was easy and it offers good value.
“Indeed, this combination of price and quality made the purchase absolutely worth it.”
Delayed/misdelivered bed and poor, inconsistent customer service responses.
“in the "proof" photo, the picture was someone else's package, different name and address!”
Received wrong/poor-quality chair and endured a difficult, slow refund process.
“This company is an absolute nightmare to deal with.”
Defective, low-quality planters and insufficient refund offers refused to accept returns.
“products are extremely low quality.”
Most reviews describe unhelpful or slow customer service, repeated requests for forms, inconsistent resolutions and limited refund support.
Several reviewers say refunds or partial offers do not cover losses; a few cite good price-to-quality, but many question overall value.
Ordering and delivery experiences vary: common complaints include long delays, missing tracking and incorrect deliveries; some note easy assembly.
Reports range from damaged, wrong or low‑quality items to positive notes on sturdy cabinets and garden beds; quality appears inconsistent.
Many reviewers report no replies, auto‑responses or broken links when contacting the seller, and trouble obtaining tracking or return confirmations.
Overall reviews in this sample are predominantly negative, driven by refund, delivery and communication problems; a minority report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (71) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery was repeatedly delayed beyond advertised 3 - 5 days.
“What happened to 3 - 5 days advertised?”
Product unopened but service was brilliant.
“the service was brilliant”
Poor communication and difficult, time-consuming assembly.
“Fiddly and far too many screws”
Received great service and product.
“Great service and product thankyou”
Looks good but difficult to assemble with poor instructions.
“difficult to assemble and the instructions were poor.”
Product arrived promptly, well packed with great communications.
“Delivered exactly what I wanted”
Product parts did not align and customer service was hard.
“The holes dont even line up with the screws.”
Company gave runaround and refused refund after failed delivery.
“Disgraceful incompetent company with worst customer service ever.”
No delivery, slow unhelpful communication, refund finally processed.
“In the end I had to request a refund because the product simply Never arrived.”
Delivery took longer than advertised and customer support was unhelpful.
“reaching a human representative was unnecessarily difficult.”
Buying direct was cheapest with quick delivery and updates.
“Quick delivery. Good communications and updates.”
Company refused to collect large item from home causing significant return difficulty.
“they refused to pick up the kast from my apartment.”
Money taken but goods never dispatched and no refund.
“It is now 2 months since they have taken money from us for goods that have never been dispatched!”
Overall good but assembly instructions could be clearer.
“assembly instructions ok could have been clearer”
Items were poor quality and cracked easily.
“Terrible quality items.”
Order delivered on time with good quality and price.
“Good quality good price”
Poor fit and misaligned screw holes on plant stands.
“the screw holes did not align”
Dog ramp arrived quickly, in good condition, and seems robust.
“I received my dog ramp quickly and in good condition.”
Wrong-colored parts and unresolved return after weeks.
“numerous emails and live chats which have been going on for weeks with no resolution.”
My parcel was never delivered by the company.
“Never delivered my parcel”
Parcel lost and seller unresponsive with no resolution.
“have been ignored and received no meaningful follow-up or resolution.”
Product extremely difficult to assemble with poor instructions.
“The parts amount to over 850 screws etc”
Happy with planters after minor delay and fiddly assembly.
“Im very happy with them the size is great can't wait to get planting.”
Broken drawer front but company insists on full return rather than sending replacement part.
“They want me to unscrew everything, pack and return”
Complaint department failed; bed arrived battered and headboard did not fit.
“complaints department need training !”
Fast delivery and very simple, user-friendly assembly plan.
“Fast delivery,really nice and simple ansambly”
Customer service resolved a product issue satisfactorily.
“Customer Service worked with me to resolve in a satisfactory manner.”
Easy instructions, fast delivery, and attractive product.
“Easy instructions, fast delivery, looks great!”
Initial return problems resolved after Trustpilot contact, and full refund issued.
“They helped me and everything is solved now.”
Bed crooked, uneven, and unstable making assembly impossible.
“Crooked, uneven, shaky”
Order not received and delivery information poor and unreliable.
“I haven’t received my order.”
Ordered bench and stone sink basin with rustic quality and fast shipping.
“Amazing rustic quality.”
Order not received and no response after filling out required form.
“Order not received. Filled out form, but no response.”
Reviewer states the product is top.
“Top product”
Poor delivery communication and lengthy, complex assembly of furniture.
“The delivery communication was so ridiculously bad”
Package not received and customer service unhelpful and unreliable.
“I did not receive my package, and the customer service is absolutely horrible.”
Product matched website description and arrived on time.
“Piece look as presented. Arrived on time.”
Poor product quality and defective screws prevented successful assembly.
“The quality of the stuffs was horrible”
Customer service unhelpful and repeatedly failed to provide product support.
“I spoke with 9 DIFFERENT PEOPLE, who kept asking for the same info”
Poor assembly instructions caused delays despite the item being good.
“The instructions were really poor to assemble”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
vidaXL is an online retailer and marketplace that sells furniture, home, garden and DIY products. It lists many affordable and niche items and is available through its own web channels and third-party marketplaces. Consumers commonly check reviews for delivery, returns, product durability and seller responsiveness before buying.