Customer feedback for FinditParts shows a split pattern: some buyers receive correct parts quickly and find competitive prices, while many others report shipping delays, inventory inaccuracies, and refund/return problems. Frequent complaints include denied price matches, unexpected restocking or core fees, and slow or unresponsive customer service. If you need parts urgently, verify stock and confirm shipping method and policies before ordering; document communications and return instructions. For purchases where returns or cores are involved, confirm who pays return shipping and ask for written return labels or policy proof beforehand.
Examples from available reviews (Aug 2017 – Feb 2026).
Positive shopping experience with low prices, fast shipping, and helpful service.
“Everything about my experience shopping at FinditParts was great.”
Large order shipped incorrectly with missing items and refund issues.
“one box on the porch. I open it to find a random battery box cover. No filters.”
Expedited shipping delayed; no refund or compensation for resulting losses.
“It took 5 days and would not refund the shipping I paid for.”
Price match was denied and a 20% restock fee was charged.
“was denied, only to be told there is a 20% restock fee.”
Shipping and fulfillment are inconsistent: multiple reviews cite late, missing or misrouted shipments, though some customers report fast, correct deliveries.
Price issues recur: denied price matches, unexpected restocking or core return fees, but a few buyers report good prices on hard‑to‑find parts.
Site and ordering experience is mixed: some users found reviews and ordering helpful, others report inaccurate stock displays or disappeared items.
Product reports are mixed: several buyers received correct, as‑described parts, while others received defective, used, or non‑OEM items needing returns.
Customer service responsiveness varies widely: some staff are described as helpful, but many reviews report unresponsiveness, rude replies, and delayed refunds.
Overall impressions lean negative: a number of customers report severe fulfillment and refund problems, though a minority praise fast delivery and correct parts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises the service and thanks the company.
“That's a great service”
Reviewer reports excellent service.
“Excellent service”
Next-day order arrived late and staff could not provide tracking information.
“could not even give me tracking information.”
Order matched expectations with quality parts at a fair price.
“Order arrived exactly as expected.”
Paid for expedited delivery but waited over a week without receiving the part.
“I'm still waiting for a part that I need to get my work truck going”
Found a hard-to-find item and will order from the company again.
“I was having a hard time find a certain item, you had it.”
Reviewer describes the company as very honest and trustworthy.
“Very honest and trust worthy”
Customer service representative went above and beyond to help.
“the gentleman who helped me went above and beyond”
Good updates and reliable delivery improved scheduling efficiency.
“Great updates and delivery time makes scheduling work more efficient”
Fast shipping and the item matched the description.
“Fast Shipping. Item as described.”
Likes the part and intends to purchase from the company again.
“Like the part very well and will purchase more from the company”
Order was missing a part valued at $500.
“My order was missing a $500 part”
Reviewer praises convenience and great service.
“CONVIENCE. GREAT SERVICE”
Correct part, fast shipping, and very good customer service assisted order.
“Correct part available. Fast shipping. Customer service was very good and assisted with the order .”
Customer describes the customer service as poor.
“Sorry customer service”
Reviewer reports that everything was good.
“All good 👍!!”
Everything was good and the order arrived quickly.
“all was good, came quickly”
Reviewer references customer service without providing further details.
“Customer service”
Received bulbs in inadequate packaging and in partial shipments.
“yesterday I received 4 individual bulbs.”
Reasonable pricing, fast shipping, great service, and secure packaging.
“Very reasonable pricing...Fast shipping...great customer service...”
Company failed to update stock; orders repeatedly went on backorder.
“Never update stock on their products”
Reviewer decided not to order because of negative prior reviews.
“now I know not to order anything from them”
Price match was denied and a 20% restock fee was charged.
“was denied, only to be told there is a 20% restock fee.”
Received a used part and experienced very poor customer service.
“Bought a USED part on Amazon.”
Overnight order was delayed, customer service unresponsive and no shipment.
“Almost a month and the order hasn't shipped.”
Accuses the company of not paying bills.
“Not paying bills”
Multiple orders arrived on time and exactly as ordered.
“always received my parts on time and exactly as ordered”
Received a non-OEM part and refund kept more than half.
“kept more than half of the total cost of the part!”
Large order shipped incorrectly with missing items and refund issues.
“one box on the porch. I open it to find a random battery box cover. No filters.”
Returned defective part and waited 80 days without receiving a refund.
“still haven't received the money.”
Expedited shipping delayed; no refund or compensation for resulting losses.
“It took 5 days and would not refund the shipping I paid for.”
Paid for next-day air but received ground shipping and denied full refund.
“You can't trust them with shipping !”
Reviewer thanks the company for their efforts.
“thank you for your efforts”
Reviewer says they are very happy and the experience was very good.
“VERY GOOD I AM VERY HAPPY”
Return label was not provided and customer paid $30 to return core.
“they don't pay for shipping on cores witch their web site instructions clearly state they do.”
Reviewer reports good shipping.
“good shipping”
Part arrived in four days and matched the website description.
“I was very impressed with how fast my part arrived.”
Hard-to-find part eventually arrived and the reviewer was satisfied.
“Very happy, thank you.”
Order delayed, company unresponsive, and reviewer cancelled after two weeks.
“Totally indifferent and uncaring company.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FinditParts operates as an online parts retailer focused on replacement automotive and heavy‑duty truck components. The site lists parts, cores and accessories and is used by contractors, fleet operators and DIY customers looking for hard‑to‑find items or aftermarket replacements. When researching FinditParts, consumers typically check stock accuracy, shipping speeds, return policies and core/return fees.