Customer feedback for FinditParts shows a split pattern: some buyers receive correct parts quickly and find competitive prices, while many others report shipping delays, inventory inaccuracies, and refund/return problems. Frequent complaints include denied price matches, unexpected restocking or core fees, and slow or unresponsive customer service. If you need parts urgently, verify stock and confirm shipping method and policies before ordering; document communications and return instructions. For purchases where returns or cores are involved, confirm who pays return shipping and ask for written return labels or policy proof beforehand.
Examples from available reviews (Aug 2017 – Feb 2026).
Positive shopping experience with low prices, fast shipping, and helpful service.
“Everything about my experience shopping at FinditParts was great.”
Large order shipped incorrectly with missing items and refund issues.
“one box on the porch. I open it to find a random battery box cover. No filters.”
Expedited shipping delayed; no refund or compensation for resulting losses.
“It took 5 days and would not refund the shipping I paid for.”
Price match was denied and a 20% restock fee was charged.
“was denied, only to be told there is a 20% restock fee.”
Shipping and fulfillment are inconsistent: multiple reviews cite late, missing or misrouted shipments, though some customers report fast, correct deliveries.
Price issues recur: denied price matches, unexpected restocking or core return fees, but a few buyers report good prices on hard‑to‑find parts.
Site and ordering experience is mixed: some users found reviews and ordering helpful, others report inaccurate stock displays or disappeared items.
Product reports are mixed: several buyers received correct, as‑described parts, while others received defective, used, or non‑OEM items needing returns.
Customer service responsiveness varies widely: some staff are described as helpful, but many reviews report unresponsiveness, rude replies, and delayed refunds.
Overall impressions lean negative: a number of customers report severe fulfillment and refund problems, though a minority praise fast delivery and correct parts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Charged over $26 shipping for a $4.20 item at checkout.
“they charged over $26,00 in shipping”
Still waiting six months for reimbursement for a returned part.
“6 months later I still have to wait for my reimbursement”
Return label not provided despite website instructions; customer paid $30.
“they don't pay for shipping on cores witch their web site instructions clearly state they do.”
Everything about my experience shopping at FinditParts was great. I am so glad I found this website. They had the best prices on the brake drums I was looking for and the shipping was super fast. The customer reviews on this site were also extremely useful. They helped me to decide which product was right for me and I am so happy with the purchase. I even contacted customer service for help with the order and they were helpful and responsive. I would definitely reorder these parts in the future when needed and I would definitely recommend this company to anyone looking for replacement parts for their truck.
Received damaged part and experienced lengthy refund delays and return costs.
“They will gladly take your money for parts but very slow to return it.”
Order was cancelled by the seller without customer notification or consent.
“The seller canceled this order due to the following reason: Buyer asked to cancel the item(s) in this order.”
Charged high handling and shipping for a small O-ring in a large box.
“ORDERED A 5.95 O-RING AND WAS CHARGED 2.95 HANDLING AND 20.00 SHIPPING.”
Received incorrect air tanks that did not match the ordered size.
“Ordered two thirty gallon air tanks and received 6.7 gallon air tanks.”
Received a different part than advertised and was charged shipping and restocking.
“Got a totally different part.”
Purchased an air compressor that arrived nonworking and received no refund.
“it didn't work straight out of the box”
Promised ship date was missed and shipping upgrade required payment.
“it will take 2 weeks to get a part that I should have had in 3 to 5 days”
Returned wrong filter and hasn't received refund after paying return postage.
“Can't seem to get my refund”
Found lower price, received product on time and is satisfied.
“Lower price, good product, on time delivery and am happy”
Received switches in one week, as advertised, and satisfied with price.
“I’m happy with the product and service.”
Offers great prices and fast responses.
“Great prices!!! Fast response”
They shipped the wrong part and replacement never arrived after calls.
“They shipped the wrong part to me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FinditParts operates as an online parts retailer focused on replacement automotive and heavy‑duty truck components. The site lists parts, cores and accessories and is used by contractors, fleet operators and DIY customers looking for hard‑to‑find items or aftermarket replacements. When researching FinditParts, consumers typically check stock accuracy, shipping speeds, return policies and core/return fees.