Reviewers often praise the site for a quick, simple booking flow and clear pricing. Many mention competitive rates and say they book again. Another group reports being turned away at pickup, hit with undisclosed fees, or left with unresolved refund requests. That gap leads to very different results depending on what happens with the supplier at the counter.
Examples from available reviews (Oct 2024 – Mar 2026).
Booking was very easy and the website was straightforward.
“Very easy to book, straight forward website and the prices were good.”
Longtime user praises Rentcars for consistently offering the best prices.
“I am a recurring user of Rentcars for more than 10 years.”
Final cost was over three times the advertised price with hidden charges.
“more than THREE TIMES the amount they originally advertised”
They didn't refund after failed booking and answered many calls without resolution.
“Still haven't received any refund.”
Several reviews say supplier desks did not honor reservations or would not accept certain card types. Some describe agents pushing higher prices or requiring extra insurance at pickup. Others report helpful, professional staff and smooth handovers.
Many complaints point to hidden fees, unexpected taxes, and extra charges at collection. Many other reviewers cite low prices and repeat use as reasons to come back. A few mention price differences when changing the site language.
Most reviewers describe booking as fast and straightforward, with a website that is easy to navigate. A smaller number report payment failures, incorrect booking dates, or reservations that did not go through. These payment and booking issues appear less common than positive usability feedback.
Few reviews focus on vehicle condition. When they do, cars are described as clean and in good shape. Complaints about availability, including prepaid cars not being there at pickup, show up more often than comments on car quality.
Many reviewers report slow or missing refunds and customer support that feels unresponsive or hostile. Some praise individual staff for being clear and honest. Negative comments also mention outdated booking details and calls ending abruptly.
Reviews split between smooth online booking and serious problems at supplier counters. Those who complete pickup often report satisfaction and good value. Those turned away at pickup or charged unexpected fees report strong dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Reviewer received great attention and had a good experience.
“Greate attention and experience”
Company advertised a price that was false and overcharged customers.
“They advertise a price that's a lie.”
Partner refused to rent due to driver age despite provided DOB.
“refused to give us the rental car because the driver was 79 years old.”
Rental was easy and the included insurance was respected.
“Easy to rent, they respect what has been included as insurance”
The booking process was very easy.
“It's very easy.”
The booking process was quick and easy.
“The booking process was quick and easy”
Service was fast and easy, offering good prices.
“Fast, easy and good prices.”
The booking site was straightforward and prices were great.
“Straightforward booking site. Great price.”
The booking was fast and easy and met expectations.
“Fast and easy. I got what I was looking for”
Booking was very easy and the website was straightforward.
“Very easy to book, straight forward website and the prices were good.”
The site was very easy to use for booking a rental.
“Very easy to use . So far so good.”
Pickup and drop-off were easy for a 3.5 month rental.
“Easy Pickup 3.5 month's rental, easy drop off”
The booking process was easy to navigate.
“Easy to navigate through the booking process.”
I cancelled within allowed time but still haven't received refund.
“I still haven’t received my refund.”
Reviewer called the company perfect, honest, and transparent.
“Perfect Company, honesty and transparency.”
HERTZ staff provided attentive, professional, and caring support.
“attentive, professional, and genuinely caring.”
Prices appeared to double when changing to US language compared to Italian.
“why when I change the language to us the prices was double”
Longtime user praises Rentcars for consistently offering the best prices.
“I am a recurring user of Rentcars for more than 10 years.”
Only this site had the desired car, meeting their need.
“It was the only place where I found the car I wanted !!!”
Service was cheap and efficient.
“Cheap and efficient!”
Rental company demanded credit card or charged an extra £350 despite prepaid insurance.
“they said we could not take the car under any circumstances without a credit card”
Lacked physical credit card acceptance and faced rude, obstructive staff.
“Robbed me of $100.”
At counter, rental was invalid and agent demanded double price.
“he wanted me to rent the same car for double the price.”
They charged a payment a day early and refused to reimburse after cancellations.
“rentalcars.com refuses to reimburse me”
The booking process was easy and straightforward.
“Tramite facil.”
Customer service was impeccable and satisfactory.
“Service client impeccable 👍🏽”
Reviewer reported a great experience.
“Great experience”
Website showed wrong booking dates and customer support was unresponsive.
“Terrible customer service”
Partner refused cards and forced expensive insurance payment.
“Scam and Extortion – Avoid at All Costs”
They charged an undisclosed fee and overcharged the fare.
“me cobraron percepcion y no decia en ningun lado, la tarifa era $211.000 y mw cobraron de mas”
Partner refused cards and pressured customers to buy expensive insurance.
“Scam and Extortion – Avoid at All Costs”
The selection and allocation process was simple and practical.
“Todo o processo de escolha e alocação foi simples e prático.”
Staff were friendly and ensured the reservation went smoothly.
“Everything was wonderful with this company.”
Service was very good and the car was clean and good value.
“Very good service, excellent car, very clean and very good value.”
Booking was easy and prices were good.
“EASY AND GOOD PRICE”
They added unexpected fees of about £60 on a cheaper rental.
“Suddenly informed there would be fees on circa £60”
Reviewer praised the company's good prices.
“Bons preços”
Reviewer expressed strong satisfaction with the service.
“Top du top, merci.”
They provided a different car and charged a different price.
“Its not same car and note same prise”
Pickup was very slow, but the rest of the service was excellent.
“Apart from very slow pick up from the airport, everything else was excellent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rentcars.com is an online car rental marketplace that brings together offers from international and local suppliers. Users can search and compare prices, vehicle types, and rental terms across providers. Customers can choose prepaid or pay-later bookings and add insurance and extras at checkout. The site offers reservation management and support through email and web-based help. Rentcars.com serves leisure and business travelers who want to compare airport and city-location options worldwide.