Reviews for Rentcars.com show a wide range of experiences. Several customers report straightforward bookings, clear information, clean cars and good prices, while a notable number describe unexpected fees, forced insurance, payment or pickup problems and poor on-site handling. Concrete examples in the reviews include claims of nearly $300 mandatory insurance, extra charges of €150, surprise fees around £60, long chat wait times and missing pickup addresses. If you consider using Rentcars.com, verify deposit and insurance acceptance with the local supplier, confirm pickup location details and keep documentation of rates and communications before finalizing payment.
Examples from available reviews (Oct 2024 – Feb 2026).
Partner refused cards and forced expensive insurance payment.
“Scam and Extortion – Avoid at All Costs”
Service was very good and the car was clean and good value.
“Very good service, excellent car, very clean and very good value.”
Platform was easy to use with clear information and no hidden fees.
“No hidden fees at all.”
Website showed wrong booking dates and customer support was unresponsive.
“Terrible customer service”
Mixed reports: some reviewers praise helpful, smooth staff interactions and on-site assistance; others describe refusals, long waits and problematic partner counter practices.
Frequent complaints about unexpected or inflated charges: reviewers cite forced insurance and extra fees (examples include nearly $300, £60 and €150) and pricing discrepancies.
Mixed feedback on booking and pickup: many find the platform clear and easy, while others report payment failures, missing pickup details and slow airport collection.
Limited mentions: several reviewers note clean, good-brand cars and fair pricing, while a few report receiving a different or lower-quality vehicle than booked.
Communication issues appear in a subset of reviews: long chat waits, missing pickup addresses and slow refund or response processes; a few report clear, complete information.
Overall impressions are split: many reviewers describe smooth, transparent rentals, while numerous others report scams, no-show cars, long waits and unexpected charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Reservation lacked a pickup address, causing problems.
“Si merdique on reserve mais il n'y a pas d'adresse d'elevement”
Platform was easy to use with clear information and no hidden fees.
“No hidden fees at all.”
Reviewer says company took payment and failed to provide a car.
“They take your money and leave you without a car.”
Reviewer could not complete payment.
“Impossible to pay”
Partner refused cards and forced expensive insurance payment.
“Scam and Extortion – Avoid at All Costs”
Final cost was over three times the advertised price with hidden charges.
“more than THREE TIMES the amount they originally advertised”
No refund for undelivered Alamo vehicle and €545 charged.
“545 euros débités et volés”
Prepaid car was unavailable at pickup, forcing costly alternative and chargeback.
“there were no cars available”
They charged over $200 extra in taxes beyond expected savings.
“I was forced to pay them over $200 more for taxes and such.”
Car wasn't released due to mismatched ID; only partial refund given after disputes.
“Terrible customer service.”
Customer service refused refund after flight delay and was hostile.
“Their customer service is horrible.”
Debit card reservation was accepted online but declined at pickup.
“So why can a person make a reservation with a debit card?”
Rentalcars.com didn't resolve booking problems and refused to refund differences.
“Rentalcars.com took no responsibility for issues with the booking.”
Savings aren't worth it; changes cost extra and no refunds.
“not worth the savings to use this company.”
Had to wait because counter wouldn't prepare car ahead, causing poor experience.
“Dit is de laatste keer dat ik via jullie platform zal bestellen.”
They didn't refund after failed booking and answered many calls without resolution.
“Still haven't received any refund.”
Outdated booking info forced extra insurance payment and partial refund.
“I had to pay €150 extra for insurance”
Rentalcars.com offered no resolution after airport desk refused reservation.
“I received no resolution”
Counter charged much more than voucher and customer service mishandled refund case.
“she hung up the phone on me.”
Accuses company of hiding terms and taking customers' money.
“they have stolen my money”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rentcars.com is an online car rental booking platform that connects consumers with local and global vehicle suppliers. The site aggregates offers so users can compare rates, vehicle types and supplier policies, and it processes bookings and payments on behalf of partner rental companies. People researching Rentcars.com commonly look for details about pricing, deposit and insurance rules, supplier reliability, and customer support responsiveness.