Reviewers often praise the site for a quick, simple booking flow and clear pricing. Many mention competitive rates and say they book again. Another group reports being turned away at pickup, hit with undisclosed fees, or left with unresolved refund requests. That gap leads to very different results depending on what happens with the supplier at the counter.
Examples from available reviews (Oct 2024 – Mar 2026).
Booking was very easy and the website was straightforward.
“Very easy to book, straight forward website and the prices were good.”
Longtime user praises Rentcars for consistently offering the best prices.
“I am a recurring user of Rentcars for more than 10 years.”
Final cost was over three times the advertised price with hidden charges.
“more than THREE TIMES the amount they originally advertised”
They didn't refund after failed booking and answered many calls without resolution.
“Still haven't received any refund.”
Several reviews say supplier desks did not honor reservations or would not accept certain card types. Some describe agents pushing higher prices or requiring extra insurance at pickup. Others report helpful, professional staff and smooth handovers.
Many complaints point to hidden fees, unexpected taxes, and extra charges at collection. Many other reviewers cite low prices and repeat use as reasons to come back. A few mention price differences when changing the site language.
Most reviewers describe booking as fast and straightforward, with a website that is easy to navigate. A smaller number report payment failures, incorrect booking dates, or reservations that did not go through. These payment and booking issues appear less common than positive usability feedback.
Few reviews focus on vehicle condition. When they do, cars are described as clean and in good shape. Complaints about availability, including prepaid cars not being there at pickup, show up more often than comments on car quality.
Many reviewers report slow or missing refunds and customer support that feels unresponsive or hostile. Some praise individual staff for being clear and honest. Negative comments also mention outdated booking details and calls ending abruptly.
Reviews split between smooth online booking and serious problems at supplier counters. Those who complete pickup often report satisfaction and good value. Those turned away at pickup or charged unexpected fees report strong dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Reservation lacked a pickup address, causing problems.
“Si merdique on reserve mais il n'y a pas d'adresse d'elevement”
Platform was easy to use with clear information and no hidden fees.
“No hidden fees at all.”
Reviewer says company took payment and failed to provide a car.
“They take your money and leave you without a car.”
Reviewer could not complete payment.
“Impossible to pay”
Partner refused cards and forced expensive insurance payment.
“Scam and Extortion – Avoid at All Costs”
Final cost was over three times the advertised price with hidden charges.
“more than THREE TIMES the amount they originally advertised”
No refund for undelivered Alamo vehicle and €545 charged.
“545 euros débités et volés”
Prepaid car was unavailable at pickup, forcing costly alternative and chargeback.
“there were no cars available”
They charged over $200 extra in taxes beyond expected savings.
“I was forced to pay them over $200 more for taxes and such.”
Car wasn't released due to mismatched ID; only partial refund given after disputes.
“Terrible customer service.”
Customer service refused refund after flight delay and was hostile.
“Their customer service is horrible.”
Debit card reservation was accepted online but declined at pickup.
“So why can a person make a reservation with a debit card?”
Rentalcars.com didn't resolve booking problems and refused to refund differences.
“Rentalcars.com took no responsibility for issues with the booking.”
Savings aren't worth it; changes cost extra and no refunds.
“not worth the savings to use this company.”
Had to wait because counter wouldn't prepare car ahead, causing poor experience.
“Dit is de laatste keer dat ik via jullie platform zal bestellen.”
They didn't refund after failed booking and answered many calls without resolution.
“Still haven't received any refund.”
Outdated booking info forced extra insurance payment and partial refund.
“I had to pay €150 extra for insurance”
Rentalcars.com offered no resolution after airport desk refused reservation.
“I received no resolution”
Counter charged much more than voucher and customer service mishandled refund case.
“she hung up the phone on me.”
Accuses company of hiding terms and taking customers' money.
“they have stolen my money”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rentcars.com is an online car rental marketplace that brings together offers from international and local suppliers. Users can search and compare prices, vehicle types, and rental terms across providers. Customers can choose prepaid or pay-later bookings and add insurance and extras at checkout. The site offers reservation management and support through email and web-based help. Rentcars.com serves leisure and business travelers who want to compare airport and city-location options worldwide.