Reviews Analyzed
21
We Collect & Analyze Reviews
Spinlife
Experiences & Reviews
SpinLife is an online retailer specializing in mobility and accessibility products, including power wheelchairs, mobility scooters, walkers, lifts, and related accessories and replacement parts. Consumers visit SpinLife to compare models, read product specifications, and purchase mobility equipment for home and travel. When researching reviews, shoppers typically look for information on product durability, shipping and delivery, after‑sales service and repair support, and pricing.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
29d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Reports are mixed: several reviewers praise helpful technicians and staff, while others describe slow responses, missed callbacks and poor treatment during delays.
Share of mentions
Mixed
15%
💰
Value for money
Multiple reviewers highlight competitive pricing and good deals; a small number complain about cancellation fees or losing funds on returned orders.
Share of mentions
Strong
8%
⚡
User experience
Ordering and delivery experiences vary: many note fast shipping and easy setup, while others report website/payment issues, obscured pages and delivery delays.
Share of mentions
Mixed
17%
🔧
Product quality
Product remarks are predominantly positive: reviewers describe sturdy, well‑made chairs, scooters and walkers that function quietly and assemble easily.
Share of mentions
Strong
11%
📞
Communication
Communication experiences are inconsistent: some customers report clear, courteous help and timely updates; others cite missed calls, unclear tracking and slow follow‑up.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions lean positive on products and price, but recurring delivery, repair delays and policy disputes create strong negative experiences for some buyers.
Share of mentions
Mixed
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
EW 19 / EW 20 SPORTY RECREATIONAL SCOOTER
"Ordered a EW 19 / EW 20 SPORTY RECREATIONAL SCOOTER from them. I said that I needed it delivered quickly as I wanted to give my son his 20th birthday. They assured me that they could send it in a week and this was interesting . The one week elapsed and I had to make multiple phone calls and no return calls. When I spoke to the customer care rep she said she would get back with me that day, she blew me off and did not call. The scooter arrived a few days after my birthday. I have never been treated so poorly by a business. It's a shame that anyone would give these people their money."
Keneth Scott
Collected.reviews
Dec 11, 2021
Featured for: Delayed delivery, poor communication
I received the chair in January 2025…
"I received the chair in January 2025 and 8 months later I had to get tech to come out. Now it's been 2 months without my chair. I feel like I'm in hel..."
Daniel Wilson
Trustpilot
Oct 01, 2025
Featured for: Extended downtime; slow parts, negative
Technician review
"Jim replaced my motor and did an excellent job. He worked with me on a dat..."
Patricia Whitmore
Trustpilot
Oct 01, 2025
Featured for: Positive technician installation and repair
Great Price
"Great Price, I know I looked for 4 weeks online making up my mind when I c..."
Stan Goddard
Trustpilot
Oct 01, 2025
Featured for: Positive on price and fast shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Patricia Whitmore
trustpilot.com
Oct 01, 2025
Technician review
Jim replaced my motor and did an excellent job. He worked with me on a dat...
D
Daniel Wilson
trustpilot.com
Oct 01, 2025
I received the chair in January 2025…
I received the chair in January 2025 and 8 months later I had to get tech to come out. Now it's been 2 months without my chair. I feel like I'm in hel...
F
Felipe Varon
trustpilot.com
Oct 01, 2025
excellent service.
...
M
Micky Moore
trustpilot.com
Oct 01, 2025
Issues placing online order
Major problems with your website, could not get financing i wanted, after I did what was required never could get it to update. Finally set up order o...
M
Monica Dolinich
trustpilot.com
Oct 01, 2025
Had a problem
Had a problem. Got a quick...
M
Melissa Maxwell
trustpilot.com
Oct 01, 2025
Walker is light for transport and…
Walker is light for transport and absolutely silent rolling across the floor. Shipping was fantastic. We love all...
S
Stan Goddard
trustpilot.com
Oct 01, 2025
Great Price
Great Price, I know I looked for 4 weeks online making up my mind when I c...
C
Chiefbob
trustpilot.com
Oct 01, 2025
I trust Spin Life with my mobility…
I trust Spin Life with my mobility needs this is the second lift I have purchased in the past five months due to rear end collisions which totaled my...
A
Albert Trahan
trustpilot.com
Oct 01, 2025
Best price
...
J
John Miller
trustpilot.com
Oct 01, 2025
TRASH COMPANY. BUYER be ware 20% FEE IF YOU CANCEL YOUR ORDER!!
The order number __ _8251774 TRASH COMPANY!!! My wife was in the hospital for weeks and needed a medical bed for when she was to come home. we ordered...
C
Craig Ludwig
trustpilot.com
Oct 01, 2025
Awesome experience
...
A
Angela J Smith
trustpilot.com
Oct 01, 2025
Deaf Angela j smith
...
C
Carol Campbell
trustpilot.com
Oct 01, 2025
English speaking folks we could…
English speaking folks we could understand; courteous se...
M
Marc Espino
trustpilot.com
Oct 01, 2025
I paid second day delivery and product…
I paid second day delivery and product still not here. Not trac...
J
Jo Ann Knight
trustpilot.com
Oct 01, 2025
Lisa was so helpful in assisting me…
Lisa was so helpful in assisting me choose a chair. She was knowledgeable about the products and answe...
T
Thomas Bull
trustpilot.com
Oct 01, 2025
Quality product!
The wheelchair is just what my very ill wife ne...
W
WRK
trustpilot.com
Oct 01, 2025
WELL MADE, EASY ASSEMBLY!
PRODUCT WAS DELIVERED IN RECORD TIME. WELL PACKAGED,...
S
Sandip Dutta
trustpilot.com
Oct 01, 2025
Disappointed
...
D
Daniel Walden JR
trustpilot.com
Oct 01, 2025
Caregiver
Easy to understa...
C
Carol Pool
trustpilot.com
Oct 01, 2025
I ordered on line / delivery not as described.
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will. The scooter delivery has been delayed. twice....
Conclusion
Reviews show consistent positive feedback on product build and value: many customers report well‑made wheelchairs, scooters and accessories and mention competitive pricing. At the same time, several reviews describe problems with delivery, online ordering or slow parts/repair turnaround, including at least one account of a retained cancellation fee. Communication experiences vary: some customers praise specific staff and technicians for helpful service, while others report missed calls and lack of updates. Prospective buyers should weigh product quality and price advantages against reported delivery and service inconsistencies, and consider asking about shipping timelines, repair policies and cancellation terms before purchase.