Reviews show consistent positive feedback on product build and value: many customers report well‑made wheelchairs, scooters and accessories and mention competitive pricing. At the same time, several reviews describe problems with delivery, online ordering or slow parts/repair turnaround, including at least one account of a retained cancellation fee. Communication experiences vary: some customers praise specific staff and technicians for helpful service, while others report missed calls and lack of updates. Prospective buyers should weigh product quality and price advantages against reported delivery and service inconsistencies, and consider asking about shipping timelines, repair policies and cancellation terms before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was delayed and customer service ignored multiple calls.
“I have never been treated so poorly by a business.”
Chair broke and repairs delayed, leaving reviewer without mobility.
“Now it's been 2 months without my chair.”
Technician replaced motor correctly and scheduled a convenient appointment.
“Jim replaced my motor and did an excellent job.”
Found great price and fast shipping on SpinLife purchase.
“Great Price”
Reports are mixed: several reviewers praise helpful technicians and staff, while others describe slow responses, missed callbacks and poor treatment during delays.
Multiple reviewers highlight competitive pricing and good deals; a small number complain about cancellation fees or losing funds on returned orders.
Ordering and delivery experiences vary: many note fast shipping and easy setup, while others report website/payment issues, obscured pages and delivery delays.
Product remarks are predominantly positive: reviewers describe sturdy, well‑made chairs, scooters and walkers that function quietly and assemble easily.
Communication experiences are inconsistent: some customers report clear, courteous help and timely updates; others cite missed calls, unclear tracking and slow follow‑up.
Overall impressions lean positive on products and price, but recurring delivery, repair delays and policy disputes create strong negative experiences for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Technician replaced motor correctly and scheduled a convenient appointment.
“Jim replaced my motor and did an excellent job.”
Chair broke and repairs delayed, leaving reviewer without mobility.
“Now it's been 2 months without my chair.”
Reviewer reports excellent service from the company.
“excellent service.”
Website and ordering process were problematic and obstructive.
“ordering process has been a nightmare.”
Had a problem and received a quick company response.
“Got a quick response from the company.”
Walker is lightweight, quiet, and shipping was fantastic.
“Walker is light for transport and absolutely silent rolling across the floor.”
Found great price and fast shipping on SpinLife purchase.
“Great Price”
Reviewer trusts SpinLife and praises their customer service.
“I trust Spin Life with my mobility needs”
SpinLife's price beat all competitors, according to reviewer.
“Price beat all competitors.”
Company kept 20% cancellation fee for undelivered medical bed.
“Spinlife is keeping 20% of $3500 for a bed we never saw or received.”
Reviewer describes an awesome experience with the company.
“Awesome experience”
Short request asking for delivery.
“Request delivery”
English‑speaking staff provided courteous service and prompt shipping.
“courteous service and prompt shipping.”
Paid for expedited delivery but product and tracking absent.
“I paid second day delivery and product still not here.”
Lisa provided helpful, knowledgeable, and patient assistance recommending a chair.
“Lisa was so helpful in assisting me choose a chair.”
Wheelchair suits ill wife and appears sturdy and functional.
“The wheelchair is just what my very ill wife needs.”
Product delivered quickly, well packaged, well made, and works well.
“WELL PACKAGED, WELL MADE, WELL DESIGNED”
Reviewer is disappointed and mentions many issues.
“Many things”
Online guides are easy to understand.
“Easy to understand online guides”
Scooter delivery was delayed and information misleading, but ultimately arrived and worked well.
“Update. Scooter arrived on time after the shipping issue was resolved.”
Ordered a EW 19 / EW 20 SPORTY RECREATIONAL SCOOTER from them. I said that I needed it delivered quickly as I wanted to give my son his 20th birthday. They assured me that they could send it in a week and this was interesting . The one week elapsed and I had to make multiple phone calls and no return calls. When I spoke to the customer care rep she said she would get back with me that day, she blew me off and did not call. The scooter arrived a few days after my birthday. I have never been treated so poorly by a business. It's a shame that anyone would give these people their money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SpinLife is an online retailer specializing in mobility and accessibility products, including power wheelchairs, mobility scooters, walkers, lifts, and related accessories and replacement parts. Consumers visit SpinLife to compare models, read product specifications, and purchase mobility equipment for home and travel. When researching reviews, shoppers typically look for information on product durability, shipping and delivery, after‑sales service and repair support, and pricing.