Reviews show consistent positive feedback on product build and value: many customers report well‑made wheelchairs, scooters and accessories and mention competitive pricing. At the same time, several reviews describe problems with delivery, online ordering or slow parts/repair turnaround, including at least one account of a retained cancellation fee. Communication experiences vary: some customers praise specific staff and technicians for helpful service, while others report missed calls and lack of updates. Prospective buyers should weigh product quality and price advantages against reported delivery and service inconsistencies, and consider asking about shipping timelines, repair policies and cancellation terms before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was delayed and customer service ignored multiple calls.
“I have never been treated so poorly by a business.”
Chair broke and repairs delayed, leaving reviewer without mobility.
“Now it's been 2 months without my chair.”
Technician replaced motor correctly and scheduled a convenient appointment.
“Jim replaced my motor and did an excellent job.”
Found great price and fast shipping on SpinLife purchase.
“Great Price”
Reports are mixed: several reviewers praise helpful technicians and staff, while others describe slow responses, missed callbacks and poor treatment during delays.
Multiple reviewers highlight competitive pricing and good deals; a small number complain about cancellation fees or losing funds on returned orders.
Ordering and delivery experiences vary: many note fast shipping and easy setup, while others report website/payment issues, obscured pages and delivery delays.
Product remarks are predominantly positive: reviewers describe sturdy, well‑made chairs, scooters and walkers that function quietly and assemble easily.
Communication experiences are inconsistent: some customers report clear, courteous help and timely updates; others cite missed calls, unclear tracking and slow follow‑up.
Overall impressions lean positive on products and price, but recurring delivery, repair delays and policy disputes create strong negative experiences for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Chat representative followed up and helped order a bed promptly.
“My chat person followed up with what I needed for my moms bed and we ordered it right away!”
Chat representative followed up and helped order a bed promptly.
“My chat person followed up with what I needed for my moms bed and we ordered it right away!”
Kari provided superb support; ordering and delivery were smooth.
“The support from Kari was superb.”
Kari provided superb support; ordering and delivery were smooth.
“The support from Kari was superb.”
Good price with great, helpful customer service.
“Good price and the customer service is great helpful.”
Good price with great, helpful customer service.
“Good price and the customer service is great helpful.”
Reviewer alleges SpinLife lied about shipping and cancellation and ignored inquiries.
“SPINLIFE APPEARS TO BE A LESS THAN CANDID COMPANY.”
Reviewer alleges SpinLife lied about shipping and cancellation and ignored inquiries.
“SPINLIFE APPEARS TO BE A LESS THAN CANDID COMPANY.”
Order took ten days to ship.
“10 days to ship”
Order took ten days to ship.
“10 days to ship”
Jamie was patient and helped find needed product within budget.
“Jamie Greer (756) was very patient with me”
Jamie was patient and helped find needed product within budget.
“Jamie Greer (756) was very patient with me”
Service/parts failed to provide parts quotes, forcing purchase of expensive replacements.
“I just coughed up the $370 for two complete arm replacements”
Service/parts failed to provide parts quotes, forcing purchase of expensive replacements.
“I just coughed up the $370 for two complete arm replacements”
Staff were knowledgeable and helped with purchasing the product.
“They were very knowledgeable about the product I was looking for”
Staff were knowledgeable and helped with purchasing the product.
“They were very knowledgeable about the product I was looking for”
Reviewer states the shipping date was unacceptable.
“SHIPPING DATE UNACCEPTABLE.”
Reviewer states the shipping date was unacceptable.
“SHIPPING DATE UNACCEPTABLE.”
Reviewer is very satisfied with the provider's service.
“IAM very satisfied with your provider service”
Reviewer is very satisfied with the provider's service.
“IAM very satisfied with your provider service”
Same-day responses helped locate the correct product needed.
“Same day responses and assisted with locating correct product needed”
Company responded same day and helped locate the correct product.
“Same day responses and assisted with locating correct product needed”
Reviewer is satisfied with the service provider.
“I am satisfied with the service provider.”
Reviewer is satisfied with the service provider.
“I am satisfied with the service provider.”
Ordering and delivery were easy; scooter arrived intact and works well.
“Ordering the mobility scooter was easy”
Ordering and delivery were smooth though packaging arrived damaged.
“package arrived damaged (but did not affect the product)”
Jeff went the extra mile locating needed cushion and provided excellent service.
“Jeff went the extra mile in locating the cushion I needed”
Staff member Jeff went above and beyond to locate a needed cushion.
“Jeff went the extra mile in locating the cushion I needed”
Longtime customer finds site easy to use.
“site is easy to use”
Longtime customer finds the site easy to use.
“site is easy to use”
Website clear and easy; quick shipping expected to meet need.
“Website very clear and easy to use.”
Website is clear and easy to use with quick shipping.
“Website very clear and easy to use.”
Longtime customer praises product selection, knowledge, and recommends SpinLife.
“I BEEN WITH YOU FOR FIVE YEARS”
Customer praises staff knowledge and wide product selection, recommends company.
“YOUR KNOWLEDGE ABOUT THE BUSINESS AND PRODUCTS YOU SELL.”
Custom lightweight wheelchair orders are risky due to no returns policy.
“Very risky ordering a custom lightweight wheelchair”
Ordering a custom lightweight wheelchair is risky due to no returns policy.
“Very risky ordering a custom lightweight wheelchair as there are no returns allowed.”
Super fast, safe shipping and smooth end-to-end purchasing experience.
“Super fast shipping with items arriving safe and sound.”
Smooth end-to-end experience with fast shipping and easy ordering.
“Super fast shipping with items arriving safe and sound.”
Reviewer wrote: 'Goo information online'.
“Goo information online”
Reviewer notes that information is available online.
“Goo information online”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SpinLife is an online retailer specializing in mobility and accessibility products, including power wheelchairs, mobility scooters, walkers, lifts, and related accessories and replacement parts. Consumers visit SpinLife to compare models, read product specifications, and purchase mobility equipment for home and travel. When researching reviews, shoppers typically look for information on product durability, shipping and delivery, after‑sales service and repair support, and pricing.