Many customers mention fast delivery and parts that fit as expected. Several reviewers praise helpful customer service and the ability to source rare OEM items. At the same time, a recurring set of reviews says items shown as in stock were actually backordered, canceled, or charged without prompt refunds. Overall, experiences range from quick, complete purchases to ongoing shipping and refund disputes.
Examples from available reviews (Nov 2021 – Feb 2026).
They revealed the radiator was backordered after ordering and refund was delayed.
“it’s back ordered a couple months”
Reviewer reports fraudulent charges after ordering and poor customer support.
“there was fraudulent charges on the my credit card”
Quick shipping, fair price, and good customer service reported.
“Quick shipping, fair price and good customer service.”
They found rare OEM parts and shipped them quickly, parts fit and worked.
“Parts were correct and fit/work great.”
Many customers describe quick shipping and responsive help when orders go through. Others report canceled orders, delivery delays lasting months, and refunds that were not returned. Several reviews say charges went through and the order was later canceled without repayment.
Buyers often point to fair prices on clutches, exhausts, and small parts when deliveries arrive. Other reviews describe paying for items that never shipped or waiting on refunds that did not move. Several positive comments tie the value to on-time delivery and correct fitment.
Some reviewers say the website is easy to use, with clear order steps and accurate arrival dates. Others describe missing tracking, confusion during processing, and repeated calls to find parts. A few reviewers say support blocked them or provided no meaningful replies.
When parts arrive, reviewers often say they fit well and match what was advertised. A few reports mention items arriving damaged, including one case of a hood that did not fit. Several reviews specifically applaud finding rare OEM parts that worked as intended.
Many reviews mention weak updates, vague explanations tied to the warehouse, and staff who did not respond. Some customers report clear ship dates and quick fixes when something went wrong. Negative comments repeatedly cite multi-month lead times that were quoted without notice.
Reviews show a sharp split between smooth purchases and serious order issues. Positive experiences focus on fast delivery, correct parts, and helpful support. Negative experiences center on stock shown incorrectly, long waits, blocked contact, and refunds that were never resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They revealed the radiator was backordered after ordering and refund was delayed.
“it’s back ordered a couple months”
They listed items as in stock and failed to answer stock inquiries.
“they sell item without having them in stock”
They sold an in-stock item then delayed shipping and refused cancellation.
“They sold me a product and refused to ship.”
Reviewer alleges the company has been scamming customers for years.
“They have been scamming people for over a decade!”
Order marked in-stock but delayed and required calls to locate.
“it got delivered on January 4 2026.”
They delayed refund for an out-of-stock item and responded only after disputes.
“they refuse to refund the purchase amount”
Ordered Dec 26 and received it Dec 29, quick delivery and satisfaction.
“I received it on Monday Dec 29th”
They managed a small delay and provided an accurate arrival date.
“sent me an accurate arriving day.”
Customer service was great and assisted after buyer's installation mistake.
“The customer service is great.”
Order arrived quickly but one of the lights was broken on receipt.
“one of the lights had came broken.”
Quick shipping, fair price, and good customer service reported.
“Quick shipping, fair price and good customer service.”
Reviewer reports fraudulent charges after ordering and poor customer support.
“there was fraudulent charges on the my credit card”
Successfully obtained parts that others did not have in stock.
“Could get parts which nobody has in stock”
Consistent great experience and transparency when ordering parts.
“they are transparent through the whole process.”
Easy site, fast customer service, and fast shipping keep customer returning.
“its why i keep coming back.”
Ordered a clutch at a great price with good service.
“Great price and service”
Ordered CV grease and had a fast and efficient experience.
“Ordered CV grease and had a fast and efficient experience.”
Order arrived as expected and quality appears good and fits well.
“quailty appears to be as advertised, good fit”
Ordered Black Friday and received fenders in two weeks due to good customer service.
“customer service did a really good job on getting it quickly to me!”
They corrected a clutch description error quickly and provided helpful communication.
“the right clutch was sent back out!”
Parts were good but shipping took almost two months without warning.
“it would take almost two months to get them!!”
They found rare OEM parts and shipped them quickly, parts fit and worked.
“Parts were correct and fit/work great.”
Orders arrived but tracking and customer service responsiveness were inadequate.
“order processing should be linked back to your ordering and fulfillment software”
Diablo tuner shipped quickly and arrived with no issues.
“shipped the order quickly and it arrived with no issues at all”
Ordering and shipping were fine and product arrived in great condition.
“The product came is great condition.”
Item listed in stock but shipping and communication were chaotic and untrustworthy.
“Will I even get what I paid for?”
They could not provide order status and both orders were canceled.
“they could not tell me the status of my two orders”
Reviewer claims they drop ship and deny returns or product issues.
“They just drop ship.”
Good price and smooth international ordering; exhaust delivered on time.
“Exhaust was delivered in time within a couple of weeks as promised”
Poor communication and no accountability after an ill-fitting hood and delays.
“poor communication, zero accountability, and no support”
Ordered intake and got no shipping updates, only vague warehouse excuses.
“Extremely poor customer service.”
Exhaust order quoted 4–5 months shipping without prior notice.
“got quoted 4-5 months shipping with no notice on it.”
They promised overnight shipping, then failed to ship and blocked communications.
“they blocked me from sending emails to their customer service email.”
Repeated issues with misrepresented items, defects, backorders, and lack of accountability.
“They also don’t stand behind their products or service”
Charge posted then order canceled without refund and poor customer service.
“they cancelled my order and did not refund me!!”
No real shipping updates and poor integration with drop ship partners.
“Horrible shipping no real updates for your order.”
Never received item after three months and delivery moved four months later.
“never received the item 3 months we wait”
They sent a supposedly canceled order and provided poor communication from staff.
“They sent the part anyway.”
Item listed as in-stock but was unavailable and refund process stalled.
“SCAMMERS STAY AWAY...”
Sales are efficient but customer service is non-existent, avoid this company.
“All sales, ZERO service...avoid”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivid Racing sells aftermarket automotive performance parts and accessories online. Its catalog covers wheels, tires, suspension components, brakes, exhaust systems, engine parts, and tuning hardware. Product pages list fitment details, SKU information, and images to help customers choose vehicle-specific items. The company ships from U.S.-based warehouses using common carriers for domestic and international delivery. Customers can contact support by email or phone with order and product questions.